Production Support Services Clause Samples
Production Support Services. OEM shall provide Level 1 Support and Level 2 Support directly to End Users, and Elastic will have no obligation to provide Support Services directly to End Users. During an applicable Subscription Term, Elastic will provide OEM with Level 3 Support in accordance with the Support Services Policy for the applicable Bundled Product, up to the applicable number of Total Billable Nodes included in the Subscription and at the applicable Subscription Level. Support Services will be delivered to OEM remotely, electronically, through the Internet, and when applicable, depending on the Subscription Level purchased, via telephone. For the avoidance of doubt, Support Services are not delivered in person at OEM’s or End Users’ facilities.
Production Support Services. During an applicable Subscription Term, Elastic will provide MSP with Support Services for the applicable Managed Services Offering in accordance with the Support Services Policy:
4.1.1. in the case of Gold and Platinum Subscription Levels, for the applicable Managed Services Offering, up to the applicable number of Billable Nodes included in the Subscription; and
4.1.2. in the case of an Enterprise Subscription Level, for the number of Resource Units included in the Subscription for such Managed Services Offering. Support Services will be delivered to MSP remotely, electronically, through the Internet, and when applicable, depending on the Subscription Level purchased, via telephone. For the avoidance of doubt, Support Services are not delivered in person at MSP’s or MSP Client’s facilities.
Production Support Services. The fixed price for Production Support Services is a [***] of [***]
Production Support Services. Northwest will provide to Pinnacle Airlines at no cost Production Support Services as described in Appendix F attached hereto.
Production Support Services. The fixed price for Production Support Services is a blended rate of [**].
Production Support Services