Common use of Production Clause in Contracts

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County during Go-Live activities. The Jackson County transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County confirms data is available in production environment Work package assumptions: ▪ The Jackson County will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County business processes required for Go-Live are fully documented and tested. ▪ The Jackson County Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County Project Team and Power User’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County onto the Tyler Client Services team, who provides the Jackson County with assistance following Go-Live, officially transitioning the Jackson County to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City during Go-Live activities. The Jackson County City transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County City data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County City confirms data is available in production environment Work package assumptions: ▪ The Jackson County City will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County City business processes required for Go-Live are fully documented and tested. ▪ The Jackson County City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County City Project Team and Power User’s provide business process context to the end users during Go-Go- Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County City teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County City onto the Tyler Client Services team, who provides the Jackson County City with assistance following Go-Live, officially transitioning the Jackson County City to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County City teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County City to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County City transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City during Go-Live activities. The Jackson County City transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  City data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County City confirms data is available in production environment Work package assumptions: ▪  The Jackson County City will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪  The Jackson County City business processes required for Go-Live are fully documented and tested. ▪  The Jackson County City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County City Project Team and Power User’s provide business process context to the end users during Go-Go- Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County City teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County City onto the Tyler Client Services team, who provides the Jackson County City with assistance following Go-Live, officially transitioning the Jackson County City to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County City teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County City to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County City transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City during Go-Live activities. The Jackson County City transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  City data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County City confirms data is available in production environment Work package assumptions: ▪  The Jackson County City will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪  The Jackson County City business processes required for Go-Live are fully documented and tested. ▪  The Jackson County City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County City Project Team and Power User’s provide business process context to the end users during Go-Go- Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County City onto the Tyler Client Services team, who provides the Jackson County City with assistance following Go-Live, officially transitioning the Jackson County City to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County City teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County City to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County City transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County City for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City of Camas will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City of Camas to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live decision will consider essential City events such as payroll dates, AP dates and state statutory considerations. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City of Camas and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City of Camas provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City of Camas manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City of Camas during Go-Live activities. The Jackson County City of Camas transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. Department Heads ▪ Jackson County Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C C A R C I C Provide Go-Live assistance A R C C I I I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County City of Camas will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪ The Jackson County City of Camas Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County City of Camas Project Team and Power User’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County City of Camas teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County City of Camas onto the Tyler Client Services team, who provides the Jackson County City of Camas with assistance following Go-Live, officially transitioning the Jackson County City of Camas to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County Town of Nolensville will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County Town of Nolensville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County Town of Nolensville and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County Town of Nolensville provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County Town of Nolensville manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County Town of Nolensville during Go-Live activities. The Jackson County Town of Nolensville transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County  Town of Nolensville will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪  The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪  The Jackson County Town of Nolensville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County Town of Nolensville Project Team and Power UserSME’s provide business process context to the end users during Go-Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County Town of Nolensville teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County Town of Nolensville onto the Tyler Client Services team, who provides the Jackson County Town of Nolensville with assistance following Go-Live, officially transitioning the Jackson County Town of Nolensville to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Transfer Jackson County client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County Town of Nolensville transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City of Brecksville will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City of Brecksville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City of Brecksville and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City of Brecksville provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City of Brecksville manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City of Brecksville during Go-Live activities. The Jackson County City of Brecksville transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County City of Brecksville data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County City of Brecksville confirms data is available in production environment Work package assumptions: ▪ The Jackson County City of Brecksville will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County City of Brecksville business processes required for Go-Live are fully documented and tested. ▪ The Jackson County City of Brecksville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County City of Brecksville Project Team and Power User’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County City of Brecksville teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County City of Brecksville onto the Tyler Client Services team, who provides the Jackson County City of Brecksville with assistance following Go-Live, officially transitioning the Jackson County City of Brecksville to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County City of Brecksville teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County City of Brecksville to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City of Brecksville RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County City of Brecksville transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ Tyler and the Jackson County will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ Tyler will work with the Jackson County to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County and ▇▇▇▇▇ Tyler will complete work assigned to prepare for Go-Live. The Jackson County provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County during Go-Live activities. The Jackson County transitions to Tyler software for day-day- to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson  County will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Go-Live live process. ▪  The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪  The Jackson County Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County Project Team and Power UserSME’s provide business process context to the end users during Go-Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County onto the Tyler Client Services team, who provides the Jackson County with assistance following Go-Live, officially transitioning the Jackson County to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Transfer Jackson County client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ Tyler’s receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County transitions to the next cycle of their relationship with ▇▇▇▇▇ Tyler (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Tyler Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ Tyler and the Jackson County Town will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ Tyler will work with the Jackson County Town to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County Town and ▇▇▇▇▇ Tyler will complete work assigned to prepare for Go-Live. The Jackson County Town provides final data extract and Reports from the Legacy System Systems for data conversion and ▇▇▇▇▇ Tyler executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County Town manually enters any data added to the Legacy System Systems after final data extract into the Tyler system. ▇▇▇▇▇ Tyler staff collaborates with the Jackson County Town during Go-Live activities. The Jackson County Town transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County Town will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪ The Jackson County Town Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County Town Project Team and Power UserSME’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County Town teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County Town onto the Tyler Client Services team, who provides the Jackson County Town with assistance following Go-Live, officially transitioning the Jackson County Town to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County Town teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Transfer Jackson County client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ Tyler’s receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County Town transitions to the next cycle of their relationship with ▇▇▇▇▇ Tyler (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Tyler Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City during Go-Live activities. The Jackson County City transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County City data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County City confirms data is available in production environment Work package assumptions: ▪ The Jackson County City and ▇▇▇▇▇ will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County City business processes required for Go-Live are fully documented and tested. ▪ The Jackson County City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County City Project Team and Power User’s provide business process context to the end users during Go-Go- Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County City teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) coordinates with the City and schedules a formal transition of the Jackson County City onto the Tyler Client Services team, who provides the Jackson County City with assistance following Go-Live, officially transitioning the Jackson County City to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County City teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County City to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler City RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement Certain activities related to the Close stage is are not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance, and may begin prior to City sign-off of Go-Live. For example, ▇▇▇▇▇ will start preparing the final reconciliation report and action plan as soon as is logical after go-live regardless of receipt of Sign-off for this Control Point. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ The Tyler Software is being used in a production environment as the primary software application to support the needed functional areas ▪ Post-live services, if applicable, have been scheduled ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County City transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County Tomball will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-go- live, ▇▇▇▇▇ will work with the Jackson County Tomball to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County Tomball and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County Tomball provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County Tomball manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County Tomball during Go-Live activities. The Jackson County Tomball transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County Tomball data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Tomball confirms data is available in production environment Work package assumptions: ▪ The Jackson County Tomball will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County Tomball business processes required for Go-Live are fully documented and tested. ▪ The Jackson County Tomball Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County Tomball Project Team and Power User’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County Tomball onto the Tyler Client Services team, who provides the Jackson County Tomball with assistance following Go-Go- Live, officially transitioning the Jackson County Tomball to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County Tomball teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County Tomball to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County Tomball transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County Tomball for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ Tyler and the Jackson County Town of Nolensville will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ Tyler will work with the Jackson County Town of Nolensville to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County Town of Nolensville and ▇▇▇▇▇ Tyler will complete work assigned to prepare for Go-Live. The Jackson County Town of Nolensville provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ Tyler executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County Town of Nolensville manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ Tyler staff collaborates with the Jackson County Town of Nolensville during Go-Live activities. The Jackson County Town of Nolensville transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County  Town of Nolensville will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪  The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪  The Jackson County Town of Nolensville Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County Town of Nolensville Project Team and Power UserSME’s provide business process context to the end users during Go-Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County Town of Nolensville teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County Town of Nolensville onto the Tyler Client Services team, who provides the Jackson County Town of Nolensville with assistance following Go-Live, officially transitioning the Jackson County Town of Nolensville to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County Town of Nolensville teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Transfer Jackson County client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ Tyler’s receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County Town of Nolensville transitions to the next cycle of their relationship with ▇▇▇▇▇ Tyler (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Tyler Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County ▇▇▇▇▇▇ Co will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County ▇▇▇▇▇▇ Co to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County ▇▇▇▇▇▇ ▇▇ and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County ▇▇▇▇▇▇ Co provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County ▇▇▇▇▇▇ Co manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County ▇▇▇▇▇▇ Co during Go-Live activities. The Jackson County ▇▇▇▇▇▇ Co transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County ▇▇▇▇▇▇ Co data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County ▇▇▇▇▇▇ Co confirms data is available in production environment Work package assumptions: ▪ The Jackson County ▇▇▇▇▇▇ Co will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪ The Jackson County ▇▇▇▇▇▇ Co business processes required for Go-Live are fully documented and tested. ▪ The Jackson County ▇▇▇▇▇▇ Co Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County ▇▇▇▇▇▇ Co Project Team and Power User’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County ▇▇▇▇▇▇ Co teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County ▇▇▇▇▇▇ Co onto the Tyler Client Services team, who provides the Jackson County ▇▇▇▇▇▇ Co with assistance following Go-Go- Live, officially transitioning the Jackson County ▇▇▇▇▇▇ Co to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County ▇▇▇▇▇▇ Co teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County ▇▇▇▇▇▇ Co to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Co RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County ▇▇▇▇▇▇ Co transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County City will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County City to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County City and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County City provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County City manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County City during Go-Live activities. The Jackson County City transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County  City will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪  The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪  The Jackson County City Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County City Project Team and Power User’s provide business process context to the end users during Go-Go- Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County City teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County City onto the Tyler Client Services team, who provides the Jackson County City with assistance following Go-Live, officially transitioning the Jackson County City to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County City teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County City transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. Tyler and ▇▇▇▇▇▇▇▇▇▇ and the Jackson County Pretrial will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, Tyler will work with ▇▇▇▇▇▇▇▇▇▇ will work with the Jackson County Pretrial to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County and ▇▇▇▇▇▇▇▇▇▇ Pretrial and Tyler will complete work assigned to prepare for Go-Live. The Jackson County provides final data extract and Reports from the Legacy System for data conversion and Tyler staff collaborates with ▇▇▇▇▇▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County Pretrial during Go-Live activities. The Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County  ▇▇▇▇▇▇▇▇▇▇ Pretrial will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Go-Live live process. ▪  The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪  The Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial Project Team and Power UserSME’s provide business process context to the end users during Go-Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ Tyler project manager(s) schedules a formal transition of the Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial onto the Tyler Client Services team, who provides the Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial with assistance following Go-Live, officially transitioning the Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Transfer Jackson County client to Client Services and review issue reporting and resolution processes I I A I I R I I C C C resolution processes Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power SMEs) Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-go- live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ Tyler’s receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County ▇▇▇▇▇▇▇▇▇▇ Pretrial transitions to the next cycle of their relationship with ▇▇▇▇▇ Tyler (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Tyler Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County ESD will follow the comprehensive action plan laid out during Go-Go- Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County ESD to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County ESD and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County ESD provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County ESD manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County ESD during Go-Live activities. The Jackson County ESD transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪  Execute day to day processing in Tyler software. ▪ Jackson County  ESD data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County ESD RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County ESD confirms data is available in production environment Work package assumptions: ▪  The Jackson County ESD will complete activities documented in the action plan for Go-Live as scheduled. ▪  External stakeholders will be available to assist in supporting the interfaces associated with the Go- Live live process. ▪  The Jackson County ESD business processes required for Go-Live are fully documented and tested. ▪  The Jackson County ESD Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪  The Jackson County ESD Project Team and Power User’s provide business process context to the end users during Go-Go- Live. ▪  The Tyler Go-Live support team is available to consult with the Jackson County ESD teams as necessary. ▪  The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County ESD onto the Tyler Client Services team, who provides the Jackson County ESD with assistance following Go-Live, officially transitioning the Jackson County ESD to operations and maintenance. Objectives: ▪  Ensure no critical issues remain for the project teams to resolve. ▪  Confirm proper knowledge transfer to the Jackson County ESD teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County ESD RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County ESD to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪  No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪  Schedule activities that are planned for after Go-Live. ▪  Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪  System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪  Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪  Converted data is available in production environment. Production Stage Acceptance Criteria: ▪  All stage deliverables accepted based on criteria previously defined. ▪  Go-Live activities defined in the Go-Live action plan completed. ▪  Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County ESD transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County ESD for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County Health Care Agency will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County Health Care Agency to verify that implementation work is concluded, post go-live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County Health Care Agency and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County Health Care Agency provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County Health Care Agency manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County Health Care Agency during Go-Live activities. The Jackson County Health Care Agency transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County Health Care Agency data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Health Care Agency RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Users) Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Deliverables Data is available in production environment Jackson County Health Care Agency confirms data is available in production environment Work package assumptions: ▪ The Jackson County Health Care Agency will complete activities documented in the action plan for Go-Go- Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Go-Live live process. ▪ The Jackson County Health Care Agency business processes required for Go-Live are fully documented and tested. ▪ The Jackson County Health Care Agency Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County Health Care Agency Project Team and Power User’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County Health Care Agency onto the Tyler Client Services team, who provides the Jackson County Health Care Agency with assistance following Go-Live, officially transitioning the Jackson County Health Care Agency to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.

Production. Following end user training the production system will be fully enabled and made ready for daily operational use as of the scheduled date. ▇▇▇▇▇ and the Jackson County ▇▇▇▇▇▇▇ will follow the comprehensive action plan laid out during Go-Live Readiness to support go-live activities and minimize risk to the Project during go-live. Following go-live, ▇▇▇▇▇ will work with the Jackson County Prosper to verify that implementation work is concluded, post go-go- live activities are scheduled, and the transition to Client Services is complete for long-term operations and maintenance of the Tyler software. Go-Live Following the action plan for Go-Live, defined in the Production Readiness stage, the Jackson County ▇▇▇▇▇▇▇ and ▇▇▇▇▇ will complete work assigned to prepare for Go-Live. The Jackson County ▇▇▇▇▇▇▇ provides final data extract and Reports from the Legacy System for data conversion and ▇▇▇▇▇ executes final conversion iteration, if applicable. If defined in the action plan, the Jackson County Prosper manually enters any data added to the Legacy System after final data extract into the Tyler system. ▇▇▇▇▇ staff collaborates with the Jackson County ▇▇▇▇▇▇▇ during Go-Live activities. The Jackson County Prosper transitions to Tyler software for day-to day business processing. Some training topics are better addressed following Go-Live when additional data is available in the system or based on timing of applicable business processes and will be scheduled following Go-Live per the Project Schedule. Objectives: ▪ Execute day to day processing in Tyler software. ▪ Jackson County Client data available in Production environment. STAGE 5 Go-Live ▇▇▇▇▇ ▇▇▇▇▇▇▇ County Tyler Client RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Provide final source data extract, if applicable C C ▇ ▇ A R Final source data pushed into production environment, if applicable A C R I C C C Proof final converted data, if applicable C C C A R C Complete Go-Live activities as defined in the Go-Live action plan C C C A R C I C Provide Go-Live assistance A R C C I C C I C I C Inputs Comprehensive Action Plan for Go-Live Final source data (if applicable) Outputs / Deliverables Acceptance Criteria [only] for Deliverables Data is available in production environment Jackson County Client confirms data is available in production environment Work package assumptions: ▪ The Jackson County Prosper will complete activities documented in the action plan for Go-Live as scheduled. ▪ External stakeholders will be available to assist in supporting the interfaces associated with the Go- Go-Live live process. ▪ The Jackson County Client business processes required for Go-Live are fully documented and tested. ▪ The Jackson County Prosper Project team and subject matter experts are the primary point of contact for the end users when reporting issues during Go-Live. ▪ The Jackson County Prosper Project Team and Power UserSME’s provide business process context to the end users during Go-Live. ▪ The Tyler Go-Live support team is available to consult with the Jackson County Prosper teams as necessary. ▪ The Tyler Go-Live support team provides standard functionality responses, which may not be tailored to the local business processes. Transition to Client Services This work package signals the conclusion of implementation activities for the Phase or Project with the exception of agreed-upon post Go-Live activities. The ▇▇▇▇▇ project manager(s) schedules a formal transition of the Jackson County Prosper onto the Tyler Client Services team, who provides the Jackson County ▇▇▇▇▇▇▇ with assistance following Go-Live, officially transitioning the Jackson County Prosper to operations and maintenance. Objectives: ▪ Ensure no critical issues remain for the project teams to resolve. ▪ Confirm proper knowledge transfer to the Jackson County teams for key processes and subject areas. STAGE 5 Transition to Client Services ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Transfer Jackson County to Client Services and review issue reporting and resolution processes I I A I I R I I C C C Review long term maintenance and continuous improvement A R C C C Inputs Open item/issues List Outputs / Deliverables Acceptance Criteria [only] for Deliverables Client Services Support Document Work package assumptions: ▪ No material project issues remain without assignment and plan. Post Go-Live Activities Some implementation activities are provided post-production due to the timing of business processes, the requirement of actual production data to complete the activities, or the requirement of the system being used in a live production state. Objectives: ▪ Schedule activities that are planned for after Go-Live. ▪ Ensure issues have been resolved or are planned for resolution before phase or project close. STAGE 5 Post Go-Live Activities ▇▇▇▇▇ ▇▇▇▇▇▇▇ County RACI MATRIX KEY: R = Responsible A = Accountable C = Consulted I = Informed Executive Manager Implementation Manager Project Manager Implementation Consultant Data Experts Modification Services Technical Services Client Services Executive Sponsor Steering Committee Project Manager Functional Leads Change Management Leads Subject Matter Experts (Power Department Heads End Users Technical Leads Schedule contracted activities that are planned for delivery after go-live A R C C C C I C C I C C Determine resolution plan in preparation for phase or project close out A R C C C I C C I C Inputs List of post Go-Live activities Outputs / Deliverables Acceptance Criteria [only] for Deliverables Updated issues log Work package assumptions: ▪ System is being used in a live production state. Control Point 5: Production Stage Acceptance Acceptance criteria for this Stage includes completion of all criteria listed below: ▪ Advancement to the Close stage is not dependent upon ▇▇▇▇▇’▇ receipt of this Stage Acceptance. ▪ Converted data is available in production environment. Production Stage Acceptance Criteria: ▪ All stage deliverables accepted based on criteria previously defined. ▪ Go-Live activities defined in the Go-Live action plan completed. ▪ Client services support document is provided. Close The Close stage signifies full implementation of all products purchased and encompassed in the Phase or Project. The Jackson County transitions to the next cycle of their relationship with ▇▇▇▇▇ (next Phase of implementation or long-term relationship with ▇▇▇▇▇ Client Services). Phase Closeout This work package represents Phase completion and signals the conclusion of implementation activities for the Phase. The Tyler Client Services team will assume ongoing support of the Jackson County for systems implemented in the Phase.