Common use of Productivity Improvement / Cost Reduction Clause in Contracts

Productivity Improvement / Cost Reduction. During the term of this Order, AT&T and Supplier shall work together to reduce total time and work time per customer order and improve all tasks associated with this Program recognizing that quality must not be impaired. Supplier agrees to identify productivity improvements to drive cost reductions and headcount reductions associated with Supplier’s billable rates, AT&T’s Program Representative has sole discretion to review and approve any headcount reduction, productivity improvement and/or cost reduction initiative identified by Supplier. If such headcount reduction, productivity improvement and/or cost reduction initiative is approved by AT&T, Supplier shall implement such initiative and once the cost savings have begun to be realized, all applicable cost reductions shall immediately be applied to all charges by Supplier invoiced to AT&T, per the applicable rates listed in Section VIII PRICING SCHEDULE and any gain sharing initiatives that have been mutually agreed upon. If any substantial expense or capital investment is required by Supplier to implement an approved productivity improvement or cost reduction initiative, AT&T and Supplier will mutually agree to any such investment arrangement. Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written agreement by the contracting Parties. Within forty-five (45) days of the signing of this Agreement, Supplier and AT&T will work to identify and quantify productivity improvement opportunities for cost reductions referenced above. AT&T and Supplier have agreed to evaluate gain sharing opportunities on a case-by- case basis. If both parties mutually agree to a specific gain sharing initiative, the associated agreement shall specify how the realized cost savings will be applied.

Appears in 1 contract

Samples: High Speed Service Delivery Agreement (Startek Inc)

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Productivity Improvement / Cost Reduction. During the term of this Order, AT&T and Supplier shall work together to reduce total time and work time per customer order and improve all tasks associated with this Program recognizing that quality must not be impaired. Supplier agrees to identify productivity improvements to drive cost reductions and headcount reductions associated with Supplier’s billable rates, . AT&T’s Program Representative has sole discretion to review and approve any headcount reduction, productivity improvement and/or cost reduction initiative identified by Supplier. If such headcount reduction, productivity improvement and/or cost reduction initiative is approved by AT&T, Supplier shall implement such initiative and once the cost savings have begun to be realized, all applicable associated cost reductions shall immediately be applied to all charges by Supplier invoiced to AT&T, per the applicable rates listed in Section VIII PRICING SCHEDULE 4. Pricing and any gain sharing initiatives that have been mutually agreed upon. If any substantial expense or capital investment is required by Supplier to implement an approved productivity improvement or cost reduction initiative, AT&T and Supplier will mutually agree to any such investment arrangement. Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written agreement by the contracting Parties. Within forty-five (45) days of the signing of this Agreement, Supplier and AT&T will work agree to establish a team to identify and quantify productivity improvement opportunities for cost reductions referenced above. Within forty-five (45) days of the onset of the program, Supplier and AT&T will each identify one or more employees who will serve on such a productivity improvement team, at each party’s own expense. Once productivity improvement and/or cost reductions are implemented, Supplier shall track improvement results and cost reduction measures. Supplier have agreed to evaluate gain sharing opportunities shall track progress, and recommendations shall be read-out on a case-by- case basismonthly basis to the AT&T’s Program Representative during one of the weekly operational /DMOQ review meetings. If both parties mutually agree to a specific gain sharing initiative, the associated agreement The expense of tracking and reporting shall specify how the realized cost savings will be appliedborne solely by Supplier.

Appears in 1 contract

Samples: Sales Ordering Support Agreement (Startek Inc)

Productivity Improvement / Cost Reduction. During the term of this Order, AT&T will be implementing various order automation and simplification initiatives. This includes electronic handoff, and various new and modified ordering platform and systems. Supplier shall implement such initiative and all associated cost reductions shall be immediately applied to all charges by Supplier invoiced to AT&T, per the applicable rates listed in Section VIII PRICING. Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written agreement by the contracting Parties. In addition, AT&T and Supplier shall work together to reduce total time and work time per customer order and improve all tasks associated with this Program recognizing that quality must not be impaired. Supplier agrees to identify productivity improvements to drive cost reductions and headcount reductions associated with Supplier’s billable rates, . AT&T’s Program Representative has sole discretion to review and approve any headcount reduction, productivity improvement and/or cost reduction initiative identified by Supplier. If such headcount reduction, productivity improvement and/or cost reduction initiative is approved by AT&T, Supplier shall implement such initiative and once the cost savings have begun to be realized, all applicable cost reductions shall immediately be applied to all charges by Supplier invoiced to AT&T, per the applicable rates listed in Section VIII PRICING SCHEDULE and any gain sharing initiatives that have been mutually agreed upon. If any substantial expense or capital investment is required by Supplier to implement an approved productivity improvement or cost reduction initiative, AT&T and Supplier will mutually agree to any such investment arrangement. Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written agreement by the contracting Parties. Within forty-five (45) days of the signing of this Agreement, Supplier and AT&T will work to identify and quantify productivity improvement opportunities for cost reductions referenced above. AT&T and Supplier have agreed to evaluate gain sharing opportunities on a case-by- by-case basis. If both parties mutually agree to a specific gain sharing initiative, the associated agreement shall specify how the realized cost savings will be applied.

Appears in 1 contract

Samples: Order (Startek Inc)

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Productivity Improvement / Cost Reduction. During the term of this Order, AT&T and Supplier shall work together to reduce total time and work time per customer order and improve all tasks associated with this Program recognizing that quality must not be impaired. Supplier agrees to identify productivity improvements to drive cost reductions and headcount reductions associated with Supplier’s billable rates, . AT&T’s Program Representative has sole discretion to review and approve any headcount reduction, productivity improvement and/or cost reduction initiative identified by Supplier. If such headcount reduction, productivity improvement and/or cost reduction initiative is approved by AT&T, Supplier shall implement such initiative and once the cost savings have begun to be realized, all applicable cost reductions shall immediately be applied to all charges by Supplier invoiced to AT&T, per the applicable rates listed in Section VIII 4. PRICING SCHEDULE and any gain sharing initiatives that have been mutually agreed upon. If any substantial expense or capital investment is required by Supplier to implement an approved productivity improvement or cost reduction initiative, AT&T and Supplier will mutually agree to any such investment arrangement. Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written agreement by the contracting Parties. Within forty-five (45) days of the signing of this Agreement, Supplier and AT&T will work to identify and quantify productivity improvement opportunities for cost reductions referenced above. AT&T and Supplier have agreed to evaluate gain sharing opportunities on a case-by- by-case basis. If both parties mutually agree to a specific gain sharing initiative, the associated agreement shall specify how the realized cost savings will be applied.

Appears in 1 contract

Samples: Order Processing & Customer Care Services Agreement (Startek Inc)

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