Common use of Program Complaints Clause in Contracts

Program Complaints. A. All complaints received by Contractor regarding a DMC certified facility shall be forwarded to: Drug Medi-Cal Complaints are to be submitted to: Department of Health Care Services P.O. Box 997413 Sacramento, CA 00000-0000 Call the Hotline Phone Toll-Free: (000) 000-0000 Complaints for Residential Adult Alcoholism or Drug Abuse Recovery or Treatment Facilities may also be made by telephoning the appropriate licensing branch listed below: SUD Compliance Division: Public Number: (000) 000-0000 Toll Free Number: (000) 000-0000 The Complaint Form is available and can also be submitted online at: xxxx://xxx.xxxx.xx.xxx/individuals/Pages/Sud-Complaints.aspx B. Counties shall be responsible for investigating complaints and providing the results of all investigations to DHCS’s e-mail address by secure, encrypted e-mail to: XXXXxxxxxXxxxxxx@xxxx.xx.xxx within two (2) business days of completion;

Program Complaints. A. All complaints received by Contractor regarding a DMC certified facility shall be forwarded to: Drug Medi-Cal Complaints are to be submitted to: Department of Health Care Services P.O. Box 997413 SacramentoX.X. Xxx 000000 Xxxxxxxxxx, CA XX 00000-0000 Call the Hotline Phone Toll-Free: (000) 000-0000 Complaints for Residential Adult Alcoholism or Drug Abuse Recovery or Treatment Facilities may also be made by telephoning the appropriate licensing branch listed below: SUD Compliance Division: Public Number: (000) 000-0000 Toll Free Number: (000) 000-0000 The Complaint Form is available and can also be submitted online at: xxxx://xxx.xxxx.xx.xxx/individuals/Pages/Sud-Complaints.aspx B. Counties shall be responsible for investigating complaints and providing the results of all investigations to DHCS’s e-mail address by secure, encrypted e-mail to: XXXXxxxxxXxxxxxx@xxxx.xx.xxx within two (2) business days of completion;