Program Evaluation (Satisfaction and Effectiveness. 2.8.7.1 The CONTRACTOR shall evaluate member satisfaction with the DM services (as described by NCQA) by systematically analyzing feedback from members and analyzing member complaints and inquiries at least annually. The feedback on satisfaction shall be specific to DM programs.
Appears in 4 contracts
Samples: An Agreement, Contractor Risk Agreement, Contractor Risk Agreement (Amerigroup Corp)
