Common use of PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE Clause in Contracts

PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE. If the City of Jacksonville owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three (3) months of the effective date of this Agreement, it will do the following. Whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, accessible audio format, and electronic formats (e.g., HTML), upon request. Enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with persons who are deaf or hard of hearing. The type of aid that will be required for effective communication will depend on the individual’s usual method of communication, and the nature, importance, and duration of the communication at issue. In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computer, or use of an assistive listening device may be effective. In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with persons who are deaf or hard of hearing. The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech reading. If the City of Jacksonville’s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, the City of Jacksonville shall ensure that it provides equivalent service for persons who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services. The City of Jacksonville will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by Hotline staff with direct connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Relay Services. Survey facilities used as shelters or designated as potential shelters – or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs – to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility disabilities, who are blind or have low vision, and who are deaf or hard of hearing. Within one (1) year of the effective date of this Agreement, modify each such facility to remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence program. Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center. Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, the City of Jacksonville will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in service access to a Domestic Violence Program. The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of the City of Jacksonville’s Domestic Violence Programs. Implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of the City of Jacksonville’s Domestic Violence Programs on the basis of disability. Implement written procedures to ensure that persons with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in the City of Jacksonville’s Domestic Violence Programs even if pets are normally not permitted in the facilities where such programs are conducted. The procedures will not unnecessarily segregate persons who use service animals from others but may take into account the potential presence of persons who, for safety or health reasons, should not be in contact with certain types of animals. If the City of Jacksonville’s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. Implement written procedures to ensure that reasonable modifications are made to the City of Jacksonville’s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such Programs, unless doing so would fundamentally alter the nature of the program. Implement written policies to ensure that despite any “drug-free” policy of the City of Jacksonville Domestic Violence Programs, persons with disabilities who use medication prescribed for their use are able to continue using such medication while participating in such Programs or being housed in a shelter. If the City of Jacksonville contracts with another entity to provide Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions on its behalf. If that entity will not comply with the following provisions, the City of Jacksonville will nonetheless take all necessary steps to ensure that its program is accessible to persons with disabilities. Some of the City of Jacksonville shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, are subject to the obligation to provide program access or remove barriers to accessibility under the ADA. This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department. This Agreement shall not be construed to require the City of Jacksonville to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.

PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE. If the City of Jacksonville owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three six (36) months of the effective date of this Agreement, it will do the following. : Whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, accessible audio formatrecording, and electronic formats (e.g., HTML), upon request. Enter The City shall enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with persons people who are deaf or hard of hearing. The type of aid that will be required for effective communication will depend on the individual’s usual method of communication, and the nature, importance, and duration of the communication at issue. In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computer, or use of an assistive listening device may be effective. In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with persons people who are deaf or hard of hearing. The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech reading. If the City of JacksonvilleCity’s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, the City of Jacksonville shall ensure that it provides equivalent service for persons people who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services. The City of Jacksonville will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by Hotline hotline staff with direct direct-connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Relay Services. Survey The City shall have the XXX survey all facilities used as shelters or designated as potential shelters – B or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs – B to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility disabilitiesimpairments, who are blind or have low vision, and who are deaf or hard of hearing. Within one (1) year of the effective date of this Agreement, the City shall modify each such facility to remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence programProgram. Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center. Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, the City of Jacksonville will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in service access to a Domestic Violence Program. The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of the City of JacksonvilleCity’s Domestic Violence Programs. Implement The City shall implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of the City of JacksonvilleCity’s Domestic Violence Programs on the basis of disability. Implement The City shall implement written procedures to ensure that persons people with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in the City of JacksonvilleCity’s Domestic Violence Programs even if pets are normally not permitted in the facilities where such programs are conducted. The procedures will not unnecessarily segregate persons people who use service animals from others but may take into account the potential presence of persons people who, for safety or health reasons, should not be in contact with certain types of animals. If the City of JacksonvilleCity’s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. Implement The City shall implement written procedures to ensure that reasonable modifications are made to the City of JacksonvilleCity’s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such Programsprograms, unless doing so would fundamentally alter the nature of the program. Implement The City shall implement written policies to ensure that despite any “drug-free” policy of the City of Jacksonville City’s Domestic Violence Programs, persons people with disabilities who use medication prescribed for their use are able to continue using such medication while participating in such Programs programs or being housed in a shelter. If the City of Jacksonville contracts with another entity to provide Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions on its behalf. If that entity will not comply with the following preceding provisions, the City of Jacksonville will nonetheless take all necessary steps to ensure that its program is accessible to persons people with disabilities. Some of the City of Jacksonville City's shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, are would be subject to the obligation to provide program access or remove barriers to accessibility under the ADA. This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department. This Agreement shall not be construed to require the City of Jacksonville to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.

PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE. If the City of Jacksonville Denver owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three twelve (312) months of the effective date of this Agreement, it will do the following. Whatever : Ensure that whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, accessible audio formatrecording, and electronic formats (e.g., HTML), upon request. Enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with persons people who are deaf or hard of hearing. The type of aid that will be required for effective communication will depend on the individual’s usual method of communication, and the nature, importance, and duration of the communication at issue. In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computer, or use of an assistive listening device may be effective. In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with persons people who are deaf or hard of hearing. The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech lip reading. If the City of JacksonvilleEnsure that if Denver’s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, the City of Jacksonville Denver shall ensure that it provides provide equivalent service for persons people who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services. The City of Jacksonville Denver will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by Hotline hotline staff with direct connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Colorado Relay Services. Survey facilities Ensure that the XXX survey allfacilities used as shelters or designated as potential shelters – or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs – to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility disabilitiesimpairments, who are blind or have low vision, and who are deaf or hard of hearing. Within one (1) year of the effective date of this AgreementWith respect to any such facility, modify each such facility to Denver shall remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence programProgram. Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center. Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, the City of Jacksonville Denver will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in service access to a Domestic Violence Program. The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of the City of JacksonvilleDenver’s Domestic Violence Programs. Implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of the City of JacksonvilleDenver’s Domestic Violence Programs on the basis of disability. Implement written procedures to ensure that persons people with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in the City of JacksonvilleDenver’s Domestic Violence Programs even if pets are normally not permitted in the facilities a facility where such programs are a program is conducted. The procedures will not unnecessarily segregate persons people who use service animals from others but may take into account the potential presence of persons people who, for safety or health reasons, should not be in contact with certain types of animals. If the City of JacksonvilleDenver’s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. Implement written procedures to ensure that reasonable modifications are made to the City of JacksonvilleDenver’s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such Programsprograms, unless doing so would fundamentally alter the nature of the program. Implement written policies to ensure that despite any “drug-free” policy of the City of Jacksonville Denver’s Domestic Violence Programs, persons people with disabilities who use medication prescribed for their use are able to continue using such medication while participating in such Programs programs or being housed in a shelter. If the City of Jacksonville Denver contracts with another entity to provide Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions in paragraph 47 (a)-(h) on its behalf. If that entity will not comply with the following provisions, the City of Jacksonville Denver will nonetheless take all necessary steps to ensure that its program is accessible to persons people with disabilities. Some of the City of Jacksonville Denver's shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, are would be subject to the obligation to provide program access or remove barriers to accessibility under the ADA. This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department. This Agreement shall not be construed to require the City of Jacksonville Denver to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.

PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE. If the City of Jacksonville County owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three (3) months of the effective date of this Agreement, it will do the following. : Whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, accessible audio formatrecording, and electronic formats (e.g., HTML), upon request. Enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with persons who are deaf or hard of hearing. The type of aid that will be required for effective communication will depend on the individual’s individual´s usual method of communication, and the nature, importance, and duration of the communication at issue. In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computercomputer or typewriter, or use of an assistive listening device may be effective. In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with persons who are deaf or hard of hearing. The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech reading. If the City of Jacksonville’s County´s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, the City of Jacksonville County shall ensure that it provides equivalent service for persons who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services. The City of Jacksonville County will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by Hotline hotline staff with direct direct-connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Relay Services. Survey facilities used as shelters or designated as potential shelters – B or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs – B to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility disabilitiesimpairments, who are blind or have low vision, and who are deaf or hard of hearing. Within one (1) year of the effective date of this Agreement, modify each such facility to remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence program. Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center. Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, the City of Jacksonville County will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in service inservice access to a Domestic Violence Program. The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of the City of Jacksonville’s County´s Domestic Violence Programs. Implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of the City of Jacksonville’s County´s Domestic Violence Programs on the basis of disability. Implement written procedures to ensure that persons with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in the City of Jacksonville’s County´s Domestic Violence Programs even if pets are normally not permitted in the facilities where such programs are conducted. The procedures will not unnecessarily segregate persons who use service animals from others but may take into account the potential presence of persons who, for safety or health reasons, should not be in contact with certain types of animals. If the City of Jacksonville’s County´s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. Implement written procedures to ensure that reasonable modifications are made to the City of Jacksonville’s County´s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such Programs, unless doing so would fundamentally alter the nature of the program. Implement written policies to ensure that despite any “"drug-free” " policy of the City of Jacksonville County´s Domestic Violence Programs, persons with disabilities who use medication prescribed for their use are able to continue using such medication while participating in such Programs or being housed in a shelter. If the City of Jacksonville County contracts with another entity to provide or operate Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions on its behalf. If that entity will not comply with the following provisions, the City of Jacksonville will Countywill nonetheless take all necessary steps to ensure that its program is accessible to persons with disabilities. Some of the City of Jacksonville the County´s shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, are subject to the obligation to provide program access or remove barriers to accessibility under the ADA. This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department. This Agreement shall not be construed to require the City of Jacksonville County to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.

PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE. If the City of Jacksonville owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three (3) months of the effective date of this Agreement, it will do the following. : Whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, accessible audio formatrecording, and electronic formats (e.g., HTML), upon request. Enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with persons who are deaf or hard of hearing. The type of aid that will be required for effective communication will depend on the individual’s usual method of communication, and the nature, importance, and duration of the communication at issue. In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computer, or use of an assistive listening device may be effective. In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with persons who are deaf or hard of hearing. The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech reading. If the City of JacksonvilleCity’s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, the City of Jacksonville shall ensure that it provides equivalent service for persons who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services. The City of Jacksonville will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by Hotline staff with direct direct-connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Relay Services. Survey facilities used as shelters or designated as potential shelters – or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs – to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility disabilitiesimpairments, who are blind or have low vision, and who are deaf or hard of hearing. Within one (1) year of the effective date of this Agreement, modify each such facility to remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence program. Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center. Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, the City of Jacksonville will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in service inservice access to a Domestic Violence Program. The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of the City of JacksonvilleCity’s Domestic Violence Programs. Implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of the City of JacksonvilleCity’s Domestic Violence Programs on the basis of disability. Implement written procedures to ensure that persons with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in the City of JacksonvilleCity’s Domestic Violence Programs even if pets are normally not permitted in the facilities where such programs are conducted. The procedures will not unnecessarily segregate persons who use service animals from others but may take into account the potential presence of persons who, for safety or health reasons, should not be in contact with certain types of animals. If the City of JacksonvilleCity’s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. Implement written procedures to ensure that reasonable modifications are made to the City of JacksonvilleCity’s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such Programs, unless doing so would fundamentally alter the nature of the program. Implement written policies to ensure that despite any “drug-free” policy of the City of Jacksonville City’s Domestic Violence Programs, persons with disabilities who use medication prescribed for their use are able to continue using such medication while participating in such Programs or being housed in a shelter. If the City of Jacksonville contracts with another entity to provide Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions on its behalf. If that entity will not comply with the following provisions, the City of Jacksonville will nonetheless take all necessary steps to ensure that its program is accessible to persons with disabilities. Some of the City of Jacksonville City’s shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, are subject to the obligation to provide program access or remove barriers to accessibility under the ADA. This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department. This Agreement shall not be construed to require the City of Jacksonville to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.

PROGRAMS FOR VICTIMS OF DOMESTIC VIOLENCE AND ABUSE. If the City of Jacksonville County owns or operates any programs that provide shelter, counseling, or other assistance or supportive services to victims of domestic violence or abuse and their families (hereafter referred to as Domestic Violence Programs), within three (3) months of the effective date of this Agreement, it will do the following. : Whatever written information is provided regarding its Domestic Violence Programs will also be provided in alternate formats, including Braille, large print, accessible audio formatrecording, and electronic formats (e.g., HTML), upon request. Enter The County shall enter into contracts or make other arrangements with qualified sign language and oral interpreters to ensure their availability when required for effective communication with persons people who are deaf or hard of hearing. The type of aid that will be required for effective communication will depend on the individual’s usual method of communication, and the nature, importance, and duration of the communication at issue. In many circumstances, oral communication supplemented by gestures and visual aids, an exchange of written notes, use of a computer, or use of an assistive listening device may be effective. In other circumstances, qualified sign language or oral interpreters are needed to communicate effectively with persons people who are deaf or hard of hearing. The more lengthy, complex, and important the communication, the more likely it is that a qualified interpreter will be required for effective communication with a person whose primary means of communication is sign language or speech reading. If the City of JacksonvilleCounty’s Domestic Violence Programs operate a hotline to take telephone calls of an emergency nature, the City of Jacksonville County shall ensure that it provides equivalent service for persons people who use TTYs, including providing direct-connection service for TTY users with hotline operators, without requiring TTY users to call through a third party operator, such as through the state or local Telecommunication Relay Services. The City of Jacksonville County will obtain the necessary equipment, establish the written procedures, and provide the training necessary to ensure effective communication by Hotline hotline staff with direct direct-connection callers using TTYs, as well as the training necessary to respond to callers who use the Telecommunication Relay Services. Survey The County shall survey facilities used as shelters or designated as potential shelters – B or for counseling, job training, education, clothing or household provisioning, or other aspects of Domestic Violence Programs – B to ensure that adequate arrangements are available for potential clients and family members with disabilities, including adults and children who have mobility disabilitiesimpairments, who are blind or have low vision, and who are deaf or hard of hearing. Within one (1) year of the effective date of this Agreement, the County shall modify each such facility to remove the barriers or, alternatively, procure another, fully accessible facility to ensure that potential clients and family members with disabilities have integrated options when participating in a sheltering or other Domestic Violence programProgram. Nothing in this Agreement requires any modifications that would compromise the confidentiality of a shelter or counseling center. Until there is a sufficient stock of accessible housing and other facilities within the sheltering program, the City of Jacksonville County will implement written procedures ensuring that it has identified temporary accessible housing (such as accessible hotel rooms within the community or in nearby communities) and other facilities that could be used if people with disabilities need sheltering or in in-service access to a Domestic Violence Program. The cost to potential clients of being housed or otherwise served in alternate accessible facilities shall not exceed any costs normally attributed to clients of the City of JacksonvilleCounty’s Domestic Violence Programs. Implement The County shall implement written procedures and modify, as appropriate, eligibility criteria, to ensure that no person with a disability is turned away from a shelter or otherwise denied the opportunity to benefit from the services of the City of JacksonvilleCounty’s Domestic Violence Programs on the basis of disability. Implement The County shall implement written procedures to ensure that persons people with disabilities who use service animals are not denied or discouraged from participating in Domestic Violence Programs, are able to be housed and served in an integrated environment, and are not separated from their service animals while participating in the City of JacksonvilleCounty’s Domestic Violence Programs even if pets are normally not permitted in the facilities where such programs are conducted. The procedures will not unnecessarily segregate persons people who use service animals from others but may take into account the potential presence of persons people who, for safety or health reasons, should not be in contact with certain types of animals. If the City of JacksonvilleCounty’s Domestic Violence Programs require clients to make any payments for shelter or other services they provide, clients shall not be required to make additional payments because they or their family members use service animals. Implement The County shall implement written procedures to ensure that reasonable modifications are made to the City of JacksonvilleCounty’s Domestic Violence Programs when necessary for a client or family member with a disability to participate in such Programsprograms, unless doing so would fundamentally alter the nature of the program. Implement The County shall implement written policies to ensure that despite any “drug-free” policy of the City of Jacksonville County’s Domestic Violence Programs, persons people with disabilities who use medication prescribed for their use are able to continue using such medication while participating in such Programs programs or being housed in a shelter. If the City of Jacksonville County contracts with another entity to provide Domestic Violence Programs, it will ensure that the other entity complies with the preceding provisions on its behalf. If that entity will not comply with the following preceding provisions, the City of Jacksonville County will nonetheless take all necessary steps to ensure that its program is accessible to persons people with disabilities. Some of the City of Jacksonville County’s shelters may be owned or operated by other public entities subject to title II or by public accommodations subject to title III and, as such, are would be subject to the obligation to provide program access or remove barriers to accessibility under the ADA. This Agreement does not limit such future enforcement action against the owners or operators of these facilities by any person or entity, including the Department. This Agreement shall not be construed to require the City of Jacksonville County to divulge confidential information relating to the location or existence of any Domestic Violence Programs, beyond what is otherwise required by applicable law or what is necessary for the Department to effectively enforce this Agreement.