Protection from Unauthorized Transactions. To protect yourself from unauthorized activity in your PayPal account, you should regularly log into your PayPal account and review your PayPal account statement. PayPal will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed. PayPal will protect you from unauthorized activity in your PayPal account. When this protection applies, PayPal will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below. An "Unauthorized Transaction" occurs when a payment is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. The following are NOT considered Unauthorized Transactions: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You should contact PayPal customer service immediately if you believe: • there has been an Unauthorized Transaction sent from your account; • there has been unauthorized access to your account; • your PayPal login information has been lost or stolen; or • any device you have used to access your PayPal account has been lost, stolen or deactivated. You must give us all the available information relating to circumstances of any Unauthorized Transactions, and/or misappropriated or unauthorized use of your account, and take all reasonable steps requested to assist PayPal in its investigation. If you notify us of an Unauthorized Transaction within 60 days of the transaction and we are satisfied that it was an Unauthorized Transaction, you will be eligible for 100% protection for the Unauthorized Transaction. Error Resolution
Appears in 4 contracts
Samples: User Agreement, User Agreement, User Agreement
Protection from Unauthorized Transactions. To protect yourself from unauthorized activity in your PayPal account, you should regularly log into your PayPal account and review your PayPal account statement. PayPal will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed. PayPal will protect you from unauthorized activity in your PayPal account. When this protection applies, PayPal will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below. An "“Unauthorized Transaction" ” occurs when a payment is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. The following are NOT considered Unauthorized Transactions: • If you give someone access to your PayPal account (by giving them your login information) and they use your account without your knowledge or permission. You are responsible for transactions made in this situation. Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. If you believe your PayPal login information has been lost or stolen, please contact PayPal customer service immediately. Tell us AT ONCE if you believe that transaction or withdrawal has been made without your permission using your login information or by other means. You could lose all the funds in your account. If you tell us within 60 days after we provide you your account statement showing transactions or withdrawals you did not make, you will be eligible for 100% protection for Unauthorized Transactions. If something unforeseen kept you from telling us before 60 days expires, we may extend the eligible time period. An “Error” means the following: • When funds are either incorrectly taken from your account or incorrectly placed into your account, or when a transaction is incorrectly recorded in your account. • You send a payment and the incorrect amount is debited from your account. • An incorrect amount is credited to your account. • A transaction is missing from or not properly identified in your account statement. • We make a computational or mathematical error related to your account. The following are NOT considered Errors: • If you give someone access to your account (by giving them your login information) and they use your account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You should can contact us at our Resolution Center; or: • Write to us at Attn: Error Resolution Department, Xxxxxxx Xxxxxxxx 476, Xxxx 00, Xxxxxxx Xxxxxxx, Alcaldía Xxxxxx Xxxxxxx, Ciudad de México, Mexico 11590; • Call PayPal customer service immediately Customer Service at 00-000-000-0000; or • Use this form to file a report through the PayPal Resolution Center Notify us as soon as you can, if you believe: think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • there has been Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an Unauthorized Transaction sent error or why you need more information. • Tell us the amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 Business Days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your account; • . For errors involving new PayPal accounts, point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 Business Days to credit your account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there has been unauthorized access was no error, we will send you a written explanation and debit your account in the amount of any previous temporary credit. You may ask for copies of the documents that we used in our investigation. If we determine that there was an error, we will ensure the full amount is credited to your account. We will rectify any processing error that we discover. If the error results in: • You receive less than the correct amount to which you were entitled, then we will credit your account for the difference between what you should have received and what you actually received. • You receive more than the correct amount to which you were entitled, then we will debit your account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless: o through no fault of ours, you did not have enough available funds to complete the transaction; • your PayPal login information has been lost or stoleno our system was not working properly and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • any device Delays that result from PayPal applying holds, limitations or reserves. • Delays based on a payment review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of funds that you have used to access your PayPal account has been lost, stolen or deactivated. You must give us all the available information relating to circumstances of any Unauthorized Transactions, and/or misappropriated or unauthorized use of your account, and take all reasonable steps requested to assist PayPal in its investigation. If you notify us of an Unauthorized Transaction within 60 days of the transaction and we are satisfied that it was an Unauthorized Transaction, you will be eligible for 100% protection for the Unauthorized Transaction. Error Resolutionsending).
Appears in 3 contracts
Samples: User Agreement, User Agreement, User Agreement
Protection from Unauthorized Transactions. To protect yourself from unauthorized activity in your PayPal account, you should regularly log into your PayPal account and review your PayPal account statement. PayPal will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed. PayPal will protect you from unauthorized activity in your PayPal account. When this protection applies, PayPal will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below. An "“Unauthorized Transaction" ” occurs when a payment money is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. The following are NOT considered Unauthorized Transactions: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You should contact PayPal customer service immediately if you believe: • there There has been an Unauthorized Transaction sent from your account; . • there There has been unauthorized access to your account; . • your Your PayPal login information has been lost or stolen; or . • any Any device you have used to access your PayPal account has been lost, stolen or deactivated. • You must give us all the available information relating to circumstances of any Unauthorized Transactions, and/or misappropriated or unauthorized use of your account, and take all reasonable steps requested to assist PayPal in its investigation. • If you notify us of an Unauthorized Transaction within 60 days of the transaction and we are satisfied that it was an Unauthorized Transaction, you will be eligible for 100% protection for the Unauthorized Transaction. Error Resolution
Appears in 1 contract
Samples: User Agreement
Protection from Unauthorized Transactions. To protect yourself from unauthorized activity in your PayPal account, you should regularly log into your PayPal account and review your PayPal account statement. PayPal will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed. PayPal will protect you from unauthorized activity in your PayPal account. When this protection applies, PayPal will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below. An "“Unauthorized Transaction" ” occurs when a payment is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. The following are NOT considered Unauthorized Transactions: If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. If you believe your PayPal login information has been lost or stolen, please contact PayPal customer service immediately. Tell us AT ONCE if you believe that transaction or withdrawal has been made without your permission using your login information or by other means. You could lose all the funds in your PayPal account. If you tell us within 60 days after we provide you your PayPal account statement showing transactions or withdrawals you did not make, you will be eligible for 100% protection for Unauthorized Transactions. If something unforeseen kept you from telling us before 60 days expires, we may extend the eligible time period. An “Error” means the following: • When funds are either incorrectly taken from your PayPal account or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal account. • You send a payment and the incorrect amount is debited from your PayPal account. • An incorrect amount is credited to your PayPal account. • A transaction is missing from or not properly identified in your PayPal account statement. • We make a computational or mathematical error related to your PayPal account. The following are NOT considered Errors: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You should can contact us at our Resolution Center; or: • Write to us at Attn: Error Resolution Department, Xxxxxxx Xxxxxxxx 476, Piso 14, Colonia Xxxxxxx, Xxxxxxxx Xxxxxx Xxxxxxx, Ciudad de México, Mexico 11590; • Call PayPal customer service immediately Customer Service at 00-000-000-0000; or • Use this form to file a report through the PayPal Resolution Center Notify us as soon as you can, if you believe: think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your PayPal account within 10 Business Days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal account. For errors involving new PayPal accounts, point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal accounts, we may take up to 20 Business Days to credit your PayPal account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there has been was no error, we will send you a written explanation and debit your account in the amount of any previous temporary credit. You may ask for copies of the documents that we used in our investigation. If we determine that there was an Unauthorized Transaction sent from your account; • there has been unauthorized access error, we will ensure the full amount is credited to your account; . We will rectify any processing error that we discover. If the error results in: • your PayPal login information has been lost or stolen; or • any device You receive less than the correct amount to which you have used to access were entitled, then we will credit your PayPal account has been lostfor the difference between what you should have received and what you actually received. • You receive more than the correct amount to which you were entitled, stolen then we will debit your PayPal account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or deactivated. You must give us all in the available information relating correct amount, then we will be responsible to circumstances you for your losses or damages directly caused by this failure, unless: o through no fault of any Unauthorized Transactions, and/or misappropriated or unauthorized use of your account, and take all reasonable steps requested to assist PayPal in its investigation. If you notify us of an Unauthorized Transaction within 60 days of the transaction and we are satisfied that it was an Unauthorized Transactionours, you will did not have enough available funds to complete the transaction; o our system was not working properly and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal applying holds, limitations or reserves. • Delays based on a payment review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be eligible completed in some situations. • Your errors in making a transaction (for 100% protection for the Unauthorized Transaction. Error Resolutionexample, mistyping an amount of funds that you are sending).
Appears in 1 contract
Samples: User Agreement
Protection from Unauthorized Transactions. To protect yourself from unauthorized activity in your PayPal account, you should regularly log into your PayPal account and review your PayPal account statement. PayPal will notify you of each transaction by sending an email to your primary email address on file. You should review these transaction notifications to ensure that each transaction was authorized and accurately completed. PayPal will protect you from unauthorized activity in your PayPal account. When this protection applies, PayPal will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below. An "“Unauthorized Transaction" ” occurs when a payment money is sent from your PayPal account that you did not authorize and that did not benefit you. For example, if someone steals your password, uses the password to access your PayPal account, and sends a payment from your PayPal account, an Unauthorized Transaction has occurred. The following are NOT considered Unauthorized Transactions: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You should contact PayPal customer service immediately if If you believe: • there has been an Unauthorized Transaction sent from your account; • there has been unauthorized access to your account; • believe your PayPal login information has been lost or stolen; , please contact PayPal customer service immediately. Tell us AT ONCE if you believe that an electronic fund transfer has been made without your permission using your login information or • any device by other means. You could lose all the money in your PayPal account. If you have used to access tell us within 60 days after we provide you your PayPal account has been lost, stolen or deactivated. You must give us all the available information relating to circumstances of any Unauthorized Transactions, and/or misappropriated or unauthorized use of your account, and take all reasonable steps requested to assist PayPal in its investigation. If statement showing transfers you notify us of an Unauthorized Transaction within 60 days of the transaction and we are satisfied that it was an Unauthorized Transactiondid not make, you will be eligible for 100% protection for Unauthorized Transactions. If a good reason (such as a long trip or a hospital stay) kept you from telling us before 60 days expires, we may extend the Unauthorized Transaction. Error Resolutioneligible time period.
Appears in 1 contract
Samples: User Agreement
