Provider Feedback. 35.1 If the Provider wishes to provide feedback other than in relation to a dispute dealt with under clause 57 [Dispute Resolution], the Provider must, in the first instance, provide feedback to the Relationship Manager. 35.2 The Relationship Manager will consider all feedback received and respond as appropriate. 35.3 If the Provider is not satisfied with the Relationship Manager’s response to the Provider’s feedback, the Provider may request the Relationship Manager to refer the matter to an appropriate senior Department officer. The Relationship Manager must then refer the matter to an appropriate senior Department officer for consideration and response as appropriate.
Appears in 4 contracts
Samples: Disability Employment Services Grant Agreement, Disability Employment Services Grant Agreement, Disability Employment Services Grant Agreement
Provider Feedback. 35.1 If the Provider wishes to provide feedback other than in relation to a dispute dealt with under clause 57 [Dispute Resolution], the Provider must, in the first instance, provide feedback to the Relationship Account Manager.
35.2 The Relationship Account Manager will consider all feedback received and respond as appropriate.
35.3 If the Provider is not satisfied with the Relationship Account Manager’s response to the Provider’s feedback, the Provider may request the Relationship Account Manager to refer the matter to an appropriate senior Department officer. The Relationship Account Manager must then refer the matter to an appropriate senior Department officer for consideration and response as appropriate.
Appears in 2 contracts
Samples: Disability Employment Services Grant Agreement, Disability Employment Services Grant Agreement
Provider Feedback. 35.1 If the Provider wishes to provide feedback other than in relation to a dispute dealt with under clause 57 [Dispute Resolution], the Provider must, in the first instance, provide feedback to the Relationship Manager.
35.2 The Relationship Manager will consider all feedback received and respond as appropriate.
35.3 . If the Provider is not satisfied with the Relationship Manager’s response to the Provider’s feedback, the Provider may request the Relationship Manager to refer the matter to an appropriate senior Department officer. The Relationship Manager must then refer the matter to an appropriate senior Department officer for consideration and response as appropriate.
Appears in 1 contract
