Common use of Providing the Products Clause in Contracts

Providing the Products. 6.1 When we will provide the products. (a) If the products are one-off services. The estimated completion date for the services is as told to you during the order process. (b) If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order. (c) If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9. 6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 6.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, details of your files. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 6.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: (a) deal with technical problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; (c) make changes to the product as requested by you or notified by us to you (see clause 5). 6.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 7 days in any 3 month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract. 6.6 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 11.5). We will not charge you for the products during the period for which they are suspended.

Providing the Products. 6.1 9.1 When we will provide the products. (a) If . During the order process we will let you know the period for which we will provide the products are one-off servicesand/or services to you. The estimated completion date for the services is as told to you during the order process. (b) If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order. (c) If the products are ongoing services or a subscription to receive goods or digital contentsubscriptions, we will also tell you during the order process when and how you can end the contract. We will supply the services, goods or digital content services to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 7 10 or we end the contract by written notice to you as described in clause 9Clause 12. 6.2 9.2 We are not responsible for delays outside our control. If our supply of the products and/or services is delayed by an event outside our control control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 6.3 9.3 In order to ensure good performance of the servers, we need to perform routine maintenance. This may mean that we need to take our servers offline. Where possible, we perform such maintenance during off-peak hours. We will try to give you advance notice of any maintenance which requires the servers to be taken offline by sending you an email to your notified email address or on our network status page at xxxxx://xxxxxx.xxxxx.xx.xx/ and we will try to keep interruption to a minimum. 9.4 We also may need to, and reserve the right to, suspend the service if you exceed your maximum product quota as notified to you. 9.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products and/or services to you, for example, details of your files. If so, this will have been stated in the description of the products on our websitediscussed with you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 Clause 12 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products and/or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 6.4 9.6 Reasons we may suspend the supply of products and/or services to you. We may have to suspend the supply of a product and/or services to: (a) deal Deal with technical problems or make minor technical changes; (b) update Update the product to reflect changes in relevant laws and regulatory requirements;; or (c) make Make changes to the product as requested by you or notified by us to you (see clause 58.). 6.5 Your rights if 9.7 If we suspend the supply of products. We will contact you in advance need to tell you do this, we will be suspending supply of the producttry to keep you informed and will try to keep interruptions to a minimum, unless the problem is urgent or an emergencybut we cannot always guarantee to do so. If we have to suspend the product supply of products and/or services to you for longer than 7 twenty-eight (28) days in any 3 month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 twenty-eight (28) days and we will refund any sums you have paid in advance for the product and / or services in respect of the period after you end the contract. 6.6 9.8 We may also suspend supply of the products if you do not pay. and services in the following circumstances: (a) If you do not pay us for the products and/or services when you are supposed to (see clause 11.4) and you still do not make payment within 7 days of us reminding you that payment is due15.6), we may suspend supply of the products and/or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not As well as suspending the products we can also charge you interest on your overdue payments. (b) in the event that we are unable to verify your email and / or postal address we may suspend provision of the products and / or services without liability. (c) The issuing by any competent authority of an order which is binding on us and which may prevent us providing products or services to you. 9.9 Where we suspend the provision of our products where or services under clauses 9.6 and 9.8 above, we shall not be obliged to lift such suspension outside of normal business hours and until you dispute have paid all outstanding sums owing to us in cleared funds and, if required by us, accepted such revised payment terms as we may reasonably require. 9.10 Unless otherwise specified the unpaid invoice (see clause 11.5)services do not include back up of your data. We will not charge you You are responsible for the products during back-up of your own files and data, for your own internal network and all equipment that is connected to the period Internet. In particular, it is your responsibility to ensure that your firewalls and anti-virus protection are kept up to date and are sufficient for which they are suspendedyour needs.

Providing the Products. 6.1 9.1 When we will provide the products. (a) If . During the order process we will let you know the period for which we will provide the products are one-off servicesand/or services to you. The estimated completion date for the services is as told to you during the order process. (b) If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order. (c) If the products are ongoing services or a subscription to receive goods or digital contentsubscriptions, we will also tell you during the order process when and how you can end the Contract. We will supply the services, goods or digital content services to you until either the services are completed or the subscription expires (if applicable) or you end the contract Contract as described in clause 7 Clause 10 or we end the contract Contract by written notice to you as described in clause 9Clause 12. 6.2 9.2 We are not responsible for delays outside our control. If our supply of the products and/or services is delayed by an event outside our control control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract Contract and receive a refund for any products you have paid for but not received. 6.3 9.3 In order to ensure good performance of the servers, we need to perform routine maintenance. This may mean that we need to take our servers offline. Where possible, we perform such maintenance during off-peak hours. We will try to give you advance notice of any maintenance which requires the servers to be taken offline by sending you an email to your notified email address or on our network status page at xxxxx://xxxxxx.xxxxx.xx.xx/and we will try to keep interruption to a minimum. 9.4 We also may need to, and reserve the right to, suspend the service if you exceed your maximum product quota as notified to you. 9.5 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products and/or services to you, for example, details of your files. If so, this will have been stated in the description of the products on our websitediscussed with you. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract Contract (and clause 10.2 Clause 12 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products and/or services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 6.4 9.6 Reasons we may suspend the supply of products and/or services to you. We may have to suspend the supply of a product and/or services to: (a) deal Deal with technical problems or make minor technical changes; (b) update Update the product to reflect changes in relevant laws and regulatory requirements;; or (c) make Make changes to the product as requested by you or notified by us to you (see clause 5Clause 8.). 6.5 Your rights if 9.7 If we suspend the supply of products. We will contact you in advance need to tell you do this, we will be suspending supply of the producttry to keep you informed and will try to keep interruptions to a minimum, unless the problem is urgent or an emergencybut we cannot always guarantee to do so. If we have to suspend the product supply of products and/or services to you for longer than 7 twenty-eight (28) days in any 3 month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract Contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 twenty-eight (28) days and we will refund any sums you have paid in advance for the product and / or services in respect of the period after you end the contractContract. 6.6 9.8 We may also suspend supply of the products if you do not pay. and services in the following circumstances: (a) If you do not pay us for the products and/or services when you are supposed to (see clause 11.4) and you still do not make payment within 7 days of us reminding you that payment is dueClause 15.6), we may suspend supply of the products and/or services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not As well as suspending the products we can also charge you interest on your overdue payments. (b) in the event that we are unable to verify your email and / or postal address we may suspend provision of the products and / or services without liability. (c) The issuing by any competent authority of an order which is binding on us and which may prevent us providing products or services to you. 9.9 Where we suspend the provision of our products where or services under Clauses 9.6 and 9.8 above, we shall not be obliged to lift such suspension outside of normal business hours and until you dispute have paid all outstanding sums owing to us in cleared funds and, if required by us, accepted such revised payment terms as we may reasonably require. 9.10 Unless otherwise specified the unpaid invoice (see clause 11.5)services do not include back up of your data. We will not charge you You are responsible for the products during back-up of your own files and data, for your own internal network and all equipment that is connected to the period Internet. In particular, it is your responsibility to ensure that your firewalls and anti-virus protection are kept up to date and are sufficient for which they are suspendedyour needs.

Providing the Products. 6.1 6.1. When we will provide the products. (a) If . During the order process we will let you know when we will provide the products are one-off services. The estimated completion date for the services is as told to you during and install them. If there is going to be a delay beyond the order process. (b) If agreed time of the product is a one-off purchase delivery of digital content. We the products which will make affect the digital content available for download by agreed installation date, we will let you know as soon as we accept your orderpossible. (c) If the products are ongoing services or a subscription to receive goods or digital content6.2. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9. 6.2 We are not responsible for delays outside our control. If our supply delivery or installation of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. 6.3 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, details of your files. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information6.3. If you do not give allow us this information within access to install. If you have asked us to install the products for you and you do not allow us access to your property as arranged (and you do not have a reasonable time of us asking good reason for it, or if you give us incomplete or incorrect information, this) we may either end the contract (and clause 10.2 will apply) or make an charge you additional charge of a reasonable sum to compensate costs incurred by us for any extra work that is required as a result. We If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 15.2 will not be apply. 6.4. When you become responsible for supplying the product. The product will be your responsibility from the time we deliver the product to the address you gave us. You must ensure that any goods left at your premises during installation which you have not paid for are kept in a secure and weathertight environment. 6.5. When you own the products. You own the products late or not supplying any part of them if this is caused by you not giving us the information once we need within a reasonable time of us asking for ithave received payment in full. 6.4 6.6. Reasons we may suspend the supply of products and/or installation of them to you. We may have to suspend the supply or installation of a product to: (a) 6.6.1. deal with technical problems or make minor technical changes; (b) 6.6.2. update the product to reflect changes in relevant laws and regulatory requirements; (c) 6.6.3. make changes to the product as requested by you or notified by us to you (see clause 54). 6.5 6.7. Your rights if we suspend the supply of productsproducts and/or installation of them. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If Delays in the delivery of the products which we have are to suspend the product for longer than 7 days in install may affect any 3 month period planned installation dates but we will adjust the price so that let you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contractknow. 6.6 6.8. We may also suspend supply of the products and/or installation of them if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.47.4) and you still do not make payment within 7 30 days of us reminding you that payment is due, we may suspend supply of the products until we can also charge you have paid us the outstanding amountsinterest on your overdue payments (see clause 7.6). We will contact This does not affect you rights to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 11.57.7). We will not charge you for the products during the period for which they are suspended.