PSINET TECHNICAL SUPPORT. PSINet agrees to provide Retailer, at no additional charge, reasonable back-end technical support and problem escalation support for Access and Network problems. However, PSINet is not obligated to provide technical support and problem escalation support to Subscribers.
Appears in 3 contracts
Samples: Wholesale Usage Agreement (Rocky Mountain Internet Inc), Wholesale Usage Agreement (Rocky Mountain Internet Inc), Wholesale Usage Agreement (Rocky Mountain Internet Inc)
PSINET TECHNICAL SUPPORT. PSINet agrees to provide Retailer, at no additional charge, reasonable back-end technical support and problem escalation support for Access and Network problemsWHICH SHALL BE AVAILABLE 24X7. However, under no circumstances is PSINet is not obligated to provide technical support and problem escalation support to Subscribers.
Appears in 1 contract
Samples: Wholesale Usage Agreement (Flashnet Communications Inc)
