Common use of Pure Protection Products Clause in Contracts

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, in accordance with the investment advice paragraph above. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term policy for £300,000 sum assured critical illness provided by Scottish Provident for a 37 year old employed non-smoker may cost a premium of £105.68 and may generate a commission of £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. For insurance products, your insurance policy may lapse if you do not keep up to date with regular premium payments and you may not be covered if a claim is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial advice, we will provide you with a level of ongoing service which will depend on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to the nature of the initial work or size of funds invested do not qualify for, our higher levels of ongoing service. Further to the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours.

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, in accordance with the investment advice paragraph above. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term policy for £300,000 sum assured critical illness provided by Scottish Provident for a 37 year old employed non-smoker may cost a premium of £105.68 and may generate a commission of £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. For insurance products, your insurance policy may lapse if you do not keep up to date with regular premium payments and you may not be covered if a claim is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial advice, we will provide you with a level of ongoing service which will depend on the funds invested. Service category ongoing charges:  • Transactional £0 to £50,000 – 1.00% per annum  • Foundation £50,001 to £100,000 - 1.00% per annum  • Enhanced £100,001 to £1m - 1.00% per annum  • Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to the nature of the initial work or size of funds invested do not qualify for, our higher levels of ongoing service. Further to the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  • An annual valuation statement  • Administration support by telephone and email in relation to administering existing policies  • Telephone and email access to an advisor for enquiries  • Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  • Annual statement of holdings  • Access to our support team  • 24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  • Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours. • 1 meeting per year: Annual review. During the review we will confirm products are still appropriate, enquire whether there have been any changes to your personal circumstances and where Xxxxxxxxx Wealth Management have implemented a portfolio and changes need to be made, we will do this at no extra charge on the anniversary. For investments that we administer for the Foundation Service, there is an ongoing charge of 1.00% per annum of the amount invested. Enhanced Service Enhanced Service clients will receive an ongoing service as follows: • Annual statement of holdings • Access to our support team • 24 hour access to your portfolio via online portal (this may not be possible for existing legacy products) • Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours. • Automatic quarterly rebalancing of CWM designed portfolios • 1 meeting per year: Annual review. During the review we will confirm products are still appropriate, enquire whether there have been any changes to your personal circumstances and where Xxxxxxxxx Wealth Management have implemented a portfolio and changes need to be made, we will do this at no extra charge on the anniversary. For investments that we administer for the Enhanced Service, there is an ongoing charge of 1.00% per annum of the amount invested. Bespoke Service Bespoke service clients will receive ongoing service which will be discussed and agreed by negotiation. As a minimum they will receive: • Annual statement of holdings • Access to our support team • 24 hour access to your portfolio via online portal (this may not be possible for existing legacy products) • Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours. • Automatic quarterly rebalancing of CWM designed portfolios • 2 review meetings per year: 6 monthly meeting. This will give you the chance to discuss any changes that may have occurred over recent months and to review your existing arrangements. • Annual review. During the review we will confirm products are still appropriate, enquire whether there have been any changes to your personal circumstances and where Xxxxxxxxx Wealth Management have implemented a portfolio and changes need to be made, we will do this at no extra charge on the anniversary. For investments that we administer for the Bespoke Service, there is a negotiable ongoing charge. How we are regulated Xxxxxxxxx Wealth Management Ltd is authorised and regulated by The Financial Conduct Authority (FCA) which regulates the financial services industry in the UK and their address is 00 Xxx Xxxxx Xxxxxxxxx, Xxxxxx Xxxxx, Xxxxxx, X00 0XX. Our Financial Services Register number is 670373. You can check this on the FCA’s Register by visiting the FCA’s website xxx.xxx.xxx.xx/xxxxxxxx or by contacting the FCA on 0845 606 1234. Xxxxxxxxx Wealth Management Ltd permitted business is advising on and arranging savings and investment products, pensions, pension transfers, pension opt outs and non-investment insurance contracts. General Information How we will classify you We treat all our clients as “Retail Clients” unless you request otherwise. This means you are provided with the highest level of protection under the regulatory system and have the right to take any complaint to the Financial Ombudsman Service. How you are protected We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. You will find up-to-date details of the FSCS’s compensation limits, eligibility and details of how to make a claim on its website xxx.xxxx.xxx.xx. As at (05/15), the limits are:- Investment Most types of investment business are covered for 100% of the first £50,000. Insurance Insurance advising and arranging is covered for 90% of the claim with no upper limit. Further information about this compensation scheme arrangement is available from the FSCS. If you have a complaint If you wish to register a complaint, please write to Xxxxxxx Xxxxxxx Director Xxxxxxxxx Wealth Management Limited 00 Xxxx Xxxx Road Xxxxxxx Xxxxxxx BS82HL A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you are entitled to refer it to the Financial Ombudsman Service. How we verify your identity We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. How we manage your information The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management. “Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FCA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data. In order to provide services to you, we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information. We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested. The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions; religious or similar beliefs; sexual life; or your membership of a Trade Union. If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 0117 923 7652 or in writing at Xxxxxxxxx Wealth Management Limited, 00 Xxxx Xxxx Road, Bristol BS8 2HL. You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data. Your Cancellation rights In most cases you can exercise a right to cancel by withdrawing from the contract. In general terms you will normally have a 30 day cancellation period for a life, pure protection, payment protection or pension policy and a 14 day cancellation period for all other policies. For pure protection policies the start of the cancellation period will normally begin when you are informed that the contract has been concluded or, if later, when you have received the contractual terms and conditions. In other cases, the cancellation period will begin on the day the contract is concluded or, if later, the day on which you receive the contractual terms and conditions. Instructions for exercising the right to cancel, if applicable, will be contained in the relevant product disclosure information which will be issued to you. If you cancel a single premium contract, you may be required to pay for any loss you might reasonably incur in cancelling it which is caused by market movements. This means that, in certain circumstances, you might not get back the full amount you invested if you cancel the policy. VAT Under current legislation our services are not subject to VAT but should this change in future, and where VAT becomes due, we will notify you before conducting any further work. Information provided by you You hereby acknowledge that in the event of the firm assisting you in the completion of any investment or insurance application or policy proposal forms that you will in any event continue to bear full responsibility for the accuracy and completeness of the information provided to us and entered on such forms. Therefore you understand that inclusion of incorrect information or omission of any material facts may result in the insurance, investment or policy to which the application or proposal relates to being adversely adjusted, made void and/or any claim(s) made against it being refused. The advice we give you will be based on the information you have given us and your stated investment objectives including the degree of risk you will accept. It is your responsibility to advise us on any changes. Client money Xxxxxxxxx Wealth Management Ltd is not permitted to handle client money and we cannot accept a cheque made out to us (unless it is in respect of an item for which we have sent you an invoice) or handle cash.

Pure Protection Products. 17.2 If you buy implement a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, in accordance with the investment advice paragraph 17.2 above. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term policy male aged 43 for £300,000 sum assured critical illness provided by Scottish Provident 100,000 Life Insurance for a 37 year old employed non-smoker 20 years would pay £10.01 per month we may cost a premium of £105.68 and may generate a receive commission of £2,700 175.57 initially then £0.25 per month from month 49 for the remainder of the term. PAYMENT FOR ONGOING SERVICES Please refer to our separate document “Service Proposition and Engagement”. CLIENT MONEY For your additional security we do not handle client’s money. We never accept a cheque made out to us (unless it is a cheque in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance We may also receive commission settlement of our fees or other form of benefit from working with the issuer of a security, a product provider charges or from another intermediarydisbursements for which we have sent you an invoice). We do not handle cash. Cheques for payment will inform be required to be paid direct to the insurance provider. ACCOUNTING TO YOU We will make arrangements for all your investments/contracts to be registered in your name unless you before the transaction if we are likely first instruct us otherwise in writing. You have a right to receive such commission or form inspect copies of benefit from recommending any product contract notes and entries in our records in relation to youtransactions on your behalf. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us request we reserve the right to charge give you a fee representing copies of such documents rather than access to the amount we have to repay, for a period of up to four years after commencement of the policyoriginal records. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent forward to you by the product providerall documents showing ownership of your policies as soon as practicable after we receive them. For insurance products, your insurance policy may lapse if you do not keep up Where a number of documents relating to date with regular premium payments and you may not be covered if a claim series of transactions is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial adviceinvolved, we will provide you with a level of ongoing service which will depend normally hold each document until the series is complete and then forward them to you. FINANCIAL SERVICES COMPENSATION SCHEME (FSCS) We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to type of business and the nature circumstances of the initial work claim. You will find up-to-date details of the FSCS’s compensation limits, eligibility and details of how to make a claim on its website xxx.xxxx.xxx.xx. As at May 2021, the limits are: Investment Most types of investment business are covered for 100% of the first £85,000. Insurance Insurance Business: there is no upper limit on the amount of protection. (for claims against firms declared in default from 3 July 2015). Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or size infirmity of funds invested do not qualify for, our higher levels the policyholder are protected at 100% Protects 90% of ongoing serviceother types of claim with no upper limit. Further to information about compensation scheme arrangements is available from the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hoursFSCS.

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, in accordance with the investment advice paragraph above. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term If you were to pay £13.04 per month towards a Life with Critical Illness policy for £300,000 we may receive commission of 0.004% of the sum assured critical illness provided by Scottish Provident £72,000, and a roughly £3.96 every month after 4 year of the cover being in force. Our Fees for a 37 year old employed Mortgages Advice In accordance with the regulatory requirements, for providing mortgage advice there is:  No fee. We will be paid commission from the lender.  A fee of 299 is payable upfront (which will be agreed prior to undertaking of any work, non-smoker may cost refundable, and covers all the initial research and preparation). We will also be paid a premium procuration fee from the lender.  A fee of £105.68 [xx] which is payable at the outset/application and may generate £[xx]which is payable (on) when you apply/ completion for (of) a mortgage. We will refund any commission we receive from the lender. Refund of £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance fees If we charge you a fee, and your mortgage does not go ahead, you will receive:  A full refund if the lender rejects your application  A partial refund if your application falls through  No refund if you decide not to proceed. None of these fees are refundable. For general insurance we do not charge a fee. We will be paid commission from the product provider. We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. Client Money For insurance products, your insurance policy may lapse if you additional security we do not keep up handle client’s money. We never accept a cheque made out to date with regular premium payments us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice). We do not handle cash. Cheques for payment will be required to be paid direct to the insurance provider. Accounting to You We will make arrangements for all your contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you may not be covered if copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a claim number of documents relating to a series of transactions is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial adviceinvolved, we will provide you with a level of ongoing service which will depend normally hold each document until the series is complete and then forward them to you. Financial Services Compensation Scheme (FSCS) We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to type of business and the nature circumstances of the initial work or size of funds invested do not qualify for, our higher levels of ongoing serviceclaim. Further to the completion You will find up-to-date details of the initial workFSCS’s compensation limits, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone eligibility and email in relation details of how to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request make a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hoursclaim on its website xxx.xxxx.xxx.xx .

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, work as agreed in accordance our letter of engagement with the investment advice paragraph aboveyou at that time. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term If you were to pay £50 per month towards a Critical Illness policy for £300,000 we may receive commission of 0.2% of the sum assured critical illness provided by Scottish Provident for a 37 £455,000, which is roughly £1,006, and 0.003% of the sum assured, roughly £15 every year old employed non-smoker may cost a premium from month 48 to the end of £105.68 and may generate a commission of £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. the term. General Insurance  For general insurance we may charge an agreed fee for our time or receive commission from the insurance provider.  We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to youyou or effecting an introduction where the service and / or the advice is provided by the other provider.  In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. Client Money  For insurance products, your insurance policy may lapse if you additional security we do not keep up handle client’s money. We never accept a cheque made out to date with regular premium payments and you may not be covered if us (unless it is a claim is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion cheque in settlement of our initial advicefees or other charges or disbursements for which we have sent you an invoice). We do not handle cash. Cheques for payment will be required to be paid direct to the insurance provider. Accounting to you  We will make arrangements for all your investments/contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will provide you with a level of ongoing service which will depend normally hold each document until the series is complete and then forward them to you. Financial Services Compensation Scheme (FSCS)  We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to type of business and the nature circumstances of the initial work claim. You will find up-to-date details of the FSCS’s compensation limits, eligibility and details of how to make a claim on its website xxx.xxxx.xxx.xx. As at February 2020, the limits are:- Investment Most types of investment business are covered for 100% of the first £85,000 Insurance • Insurance Business: there is no upper limit on the amount of protection. (For claims against firms declared in default from 3 July 2015). • Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or size infirmity of funds invested do not qualify for, our higher levels the policyholder are protected at 100% • Protects 90% of ongoing serviceother types of claim with no upper limit. Further to information about compensation scheme arrangements is available from the completion of FSCS. ~ Complaints  If you should have any complaint about the initial workadvice you receive or a product you have bought please write or call the Compliance Director at Sanlam Partnerships Limited, no further ongoing analysis or recommendation work will be conducted by the original adviser without request butXxxx 0 Xxxxxxxxxxxx Xxxxxxxx Xxxx, insteadXxxxxxxxxxxx, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone Xxxxxxxxxx, XX00 0XX. Telephone Number 00000-000000. If following our subsequent investigation and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will response you are still not automatically receive regular review meetings, however the client satisfied you may contact us with the Financial Ombudsman Service (xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx); Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx, Xxxxxx, X00 0XX. Full details are contained within our internal complaints procedure, which is available to you on request at any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hourstime.

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, work as agreed in accordance our letter of engagement with the investment advice paragraph aboveyou at that time. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term If you were to pay £50 per month towards a Critical Illness policy for £300,000 we may receive commission of 0.2% of the sum assured critical illness provided by Scottish Provident for a 37 £455,000, which is roughly £1,006, and 0.003% of the sum assured, roughly £15 every year old employed non-smoker may cost a premium from month 48 to the end of £105.68 and may generate a commission of £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. the term. General Insurance  For general insurance we do not charge a fee. We will receive commission from the insurance provider.  We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you.  In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. CLIENT MONEY  For insurance products, your insurance policy may lapse if you additional security we do not keep up handle client’s money. We never accept a cheque made out to date with regular premium payments and you may not be covered if us (unless it is a claim is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion cheque in settlement of our initial advicefees or other charges or disbursements for which we have sent you an invoice). We do not handle cash. Cheques for payment will be required to be paid direct to the insurance provider. ACCOUNTING TO YOU  We will make arrangements for all your investments/contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will provide you with a level of ongoing service which will depend normally hold each document until the series is complete and then forward them to you. FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)  We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to type of business and the nature circumstances of the initial work claim. You will find up-to-date details of the FSCS’s compensation limits, eligibility and details of how to make a claim on its website xxx.xxxx.xxx.xx. As at February 2019, the limits are:- Investment Most types of investment business are covered for 100% of the first £50,000. Insurance  Insurance Business: there is no upper limit on the amount of protection. (for claims against firms declared in default from 3 July 2015).  Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or size infirmity of funds invested do not qualify for, our higher levels the policyholder are protected at 100%  Protects 90% of ongoing serviceother types of claim with no upper limit. Further to information about compensation scheme arrangements is available from the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hoursFSCS.

Pure Protection Products. 17.2 If you buy implement a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, in accordance with the investment advice paragraph 17.2 above. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term policy male aged 43 for £300,000 sum assured critical illness provided by Scottish Provident 100,000 Life Insurance for a 37 year old employed non-smoker 20 years would pay £10.01 per month we may cost a premium of £105.68 and may generate a receive commission of £2,700 175.57 initially then £0.25 per month from month 49 for the remainder of the term. PAYMENT FOR ONGOING SERVICES • Please refer to our separate document “Service Proposition and Engagement”. CLIENT MONEY 18 For your additional security we do not handle client’s money. We never accept a cheque made out to us (unless it is a cheque in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance We may also receive commission settlement of our fees or other form of benefit from working with the issuer of a security, a product provider charges or from another intermediarydisbursements for which we have sent you an invoice). We do not handle cash. Cheques for payment will inform be required to be paid direct to the insurance provider. ACCOUNTING TO YOU 19 We will make arrangements for all your investments/contracts to be registered in your name unless you before the transaction if we are likely first instruct us otherwise in writing. You have a right to receive such commission or form inspect copies of benefit from recommending any product contract notes and entries in our records in relation to youtransactions on your behalf. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us request we reserve the right to charge give you a fee representing copies of such documents rather than access to the amount we have to repay, for a period of up to four years after commencement of the policyoriginal records. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent forward to you by the product providerall documents showing ownership of your policies as soon as practicable after we receive them. For insurance products, your insurance policy may lapse if you do not keep up Where a number of documents relating to date with regular premium payments and you may not be covered if a claim series of transactions is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial adviceinvolved, we will provide you with a level of ongoing service which will depend normally hold each document until the series is complete and then forward them to you. FINANCIAL SERVICES COMPENSATION SCHEME (FSCS) 20 We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to type of business and the nature circumstances of the initial work or size of funds invested do not qualify for, our higher levels of ongoing serviceclaim. Further to the completion You will find up-to-date details of the initial workFSCS’s compensation limits, eligibility and details of how to make a claim on its website xxx.xxxx.xxx.xx. As at May 2021, the limits are: Investment • Most types of investment business are covered for 100% of the first £85,000. Insurance • Insurance Business: there is no further ongoing analysis upper limit on the amount of protection. (for claims against firms declared in default from 3 July 2015). • Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or recommendation work will be conducted by infirmity of the original adviser without request butpolicyholder are protected at 100% • Protects 90% of other types of claim with no upper limit. • Further information about compensation scheme arrangements is available from the FSCS. COMPLAINTS 21 If you should have any complaint about the advice you receive or a product you have bought, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone please write or call Audley Wealth Xxxxxx Xxxxx 0 Xx Xxxxx’s Street St Albans Herts AL1 3LF 01727 227 557. If following our subsequent investigation and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will response you are still not automatically receive regular review meetings, however the client satisfied you may contact us with the Financial Ombudsman Service (xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx; Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx, Xxxxxx, X00 0XX). Full details are contained within our internal complaint’s procedure, which is available to you on request at any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hourstime.

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission, fee or a combination of both. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ the products charges which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium If you choose to be discounted pay by fee the commission that otherwise might have been payable under the policy recommendedrecommended will not be payable and may reduce your premium. In this instance you will need to pay a The fee appropriate to cover our advice and work, in accordance with would be based on the investment advice paragraph abovepayment options on page 3. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or and/or your age, as in the following . For example: A decreasing term If you were to pay £20 per month towards a life cover policy for £300,000 sum assured critical illness provided by Scottish Provident for a 37 year old employed non-smoker may cost a premium we would receive an initial commission payment of £105.68 and may generate a commission of 350 - £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance 400 with 50p payable monthly after month 49. We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you. In respect of any If we recommend a regular premium policy which we may recommend, should and you subsequently cease to pay premiums the premium on the policy and as a result of your the cancellation we are obliged to refund any product charges charge or other commission that has been paid to us us; we reserve the right to charge you a fee representing covering the amount cost of the advice we have to repayprovided, for a period of up to four years after the commencement of the policy. Client’s money We do not handle customer’s money. We will not charge accept a cheque made out to us unless it is in settlement of fees or disbursements for which we have invoiced you. We do not accept any payments in cash. Termination of our services You or we may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated which will be completed according to this client agreement unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and for any outstanding fees due to us. Dealing with your other advisers We may accept instructions from and give information to your other advisers or third parties on your behalf. We will need a written instruction from you. We cannot accept responsibility for errors in information that have been supplied by such fee people. Ownership of investments and policies We will make arrangements for all of your investments and policies to be registered in your name, unless otherwise instructed by you in writing, or if the investment is not of a type that can be registered in this way. All documents relating to your investments will be forwarded onto you as soon as practicable after we receive them. Cancellation rights Most investments and policies have a limited period during which you can choose to cancel after the start date. We will disclose the cancellation rights that apply to your investment or policy in your personalised financial plan. If you choose to cancel an investment during the cancellation period you may not get back the full amount that you invested. Advising professionals If you are a trustee, director, or officer of a trust, corporation or LLP and require advice; you affirm to us that you have full authority to act on behalf of the same and that there are no restrictions on the limits of our advice which we have not been made aware of. We will not be responsible for advising on compliance with your trust, trustee, director or officer obligations. Conflict of interest We are not connected to any product provider, but occasions can arise where we or one of our other customers will have some form of interest in the business which we are transacting on your behalf. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing. We will obtain your consent before we carry out your instructions. There may be occasions when we will be unable to act for one of the parties. As a consequence of such potential conflicts arising, we have put arrangements in place to ensure our clients are treated fairly. We have also implemented a conflicts of interest policy to help us manage such risks, which you may access on request. Data protection We are data controllers under the Data Protection Xxx 0000. It is understood that we keep personal and financial information with regard to your circumstances on file (electronic and/or paper based) as required to enable us to advise you on your financial planning needs. We confirm that this information will not be used, or transferred by us to any other firm or company with the exception of Financial Ltd for compliance purposes and the product provider to make an application or enquiry. We may also provide information to the FCA upon request for regulatory reasons. We want to make sure your personal information is accurate and up to date. Please inform us if there have been any changes to your circumstances. We cannot be held responsible for the information held on your file becoming inaccurate if you exercise your fail to inform us of those changes. You may ask us to correct or remove information you think is inaccurate. You have the right to cancel request a copy of the records we hold, however we reserve the right to charge up to £10 administration fee to cover the costs associated with this task. Where business services are provided to the firm by third parties then circumstances may arise which warrant the disclosure of more than just your basic contact details. On these occasions such as processing business, and obtaining compliance and regulatory advice you agree that personal information held by the firm may be disclosed on a confidential basis, and in accordance with the cancellation notice sent Data Protection Xxx 0000, to such third parties. You agree that this information may be transferred electronically, e.g. e-mail. We may use your details to tell you about other products or services that we feel may be of interest to you. We may contact you by telephone or electronically with a range of offers. If you would prefer us not to contact you in this way, please write to us at the address above or tick the relevant box below. We are required to verify your identity in accordance with the Proceeds of Crime Xxx 0000 and the Money Laundering Regulations 2007. We reserve the right to approach third parties and to delay any of your applications until adequate verification of identity has been obtained. Retention of records We keep records of our business transactions for at least six years, except where we are required by legislation or our regulator to retain records for a longer period. If you have a complaint about us As a company we pride ourselves on the high standards of service we offer and the quality of the advice we provide. We value any feedback that our customers provide to us. If you are dissatisfied with the advice or service that you have received from us and wish to make a complaint you may write to the Compliance Officer at Tavistock Financial Ltd, Xxxx 0 Xxxxxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxxx, Xxxxxxxxxx, XX00 0XX. Telephone Number 00000 000000. A copy of our internal complaints procedure is available upon request. If we fail to settle your complaint to your satisfaction, or we take more than 8 weeks to resolve the complaint, you may be entitled to refer it to the independent Financial Ombudsman Service (FOS). You can contact the FOS by telephone on 0000 000 0000 or the internet www.financial- xxxxxxxxx.xxx.xx. Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS). If we cannot meet our obligations to you by then you may be entitled to claim compensation from the product providerFSCS. Your entitlement to claim is based upon the type of business and the circumstances of the claim. Investment Most types of investment business are covered for 100% of the first £50,000. Insurance Insurance advising and arranging is covered for 90% of the claim, without any upper limit. You can find out more information about the compensation scheme and how to make a claim from the FSCS. Their website is xxx.xxxx.xxx.xx, or you can call them on 0000 000 0000. Client Signature This is our client agreement which we intend to rely upon. For insurance products, your insurance policy may lapse own benefit and protection please read these terms carefully before signing them. If you do not understand or require clarification on any of the above then please do ask. I/We understand and consent to the terms of this client agreement. I/We hereby authorise the transfer of information as described above between Carnelian and other third parties on a confidential basis. I/We authorise you to liaise with my/our other professional advisers and exchange information pertinent to my/our financial planning needs. Carnelian is permitted to rely on the information provided. I/We agree that this client agreement will come into effect from the date below. Please tick this box if you do not keep up wish for us or any company associated with us to date with regular premium payments and contact you may not be covered if a claim is madefor marketing purposes by email, telephone, post or SMS. Your ongoing service and ongoing charges We like to work with clients Signed Print Name Date Signed Print Name Date Signed on a long term basis. Following the completion behalf of our initial advice, we will provide you with a level of ongoing service which will depend on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to the nature of the initial work or size of funds invested do not qualify for, our higher levels of ongoing service. Further to the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours.Carnelian Signed Print Name

Pure Protection Products. 12 If you buy a protection product you may elect that we are remunerated by commission. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘product charge’ which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium to be discounted by the commission that otherwise might have been payable under the policy recommended. In this instance you will need to pay a fee appropriate to cover our advice and work, this fee will be determined by us and will be non-refundable, unless you exercise your right to cancel in accordance with the investment advice paragraph abovecancellation notice sent to you by the product provider. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or your age, as in the following example: A decreasing term If you were to pay £20 per month towards a Critical Illness policy for £300,000 sum assured critical illness provided by Scottish Provident for a 37 year old employed non-smoker may cost a premium of £105.68 and may generate a we would receive commission of £2,700 3% of the sum assured. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and in year one consequence we are obliged to refund the commission that has been paid to us, you will be invoiced for Xxxxxxxxx Wealth Management Ltd. the claw back amount if the policy is cancelled during the initial tie- in period (i.e. 24 month or 48 month period depending on the policy). We will not charge the fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. Mortgages and General Insurance 13 In accordance with the regulatory requirements, before providing advice for mortgages and general insurance we will issue a Terms of Business Letter. The document will detail the options for our remuneration by fee, product charges or a combination of both. We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you. In respect of any regular premium policy which we may recommend, should you subsequently cease to pay premiums on the policy and as a result of your cancellation we are obliged to refund product charges or other commission that has been paid to us we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge such fee if you exercise your right to cancel in accordance with the cancellation notice sent to you by the product provider. For insurance products, your insurance policy may lapse if you do not keep up to date with regular premium payments and you may not be covered if a claim is made. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial advice, we will provide you with a level of ongoing service which will depend on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to the nature of the initial work or size of funds invested do not qualify for, our higher levels of ongoing service. Further to the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours.

Pure Protection Products. If you buy a protection product you may elect that we are remunerated by commission, fee or a combination of both. The commission is paid directly by the provider. Although you pay nothing up front that does not mean our service is free. The commission paid to us forms part of a ‘the product charge’ charges which you pay when you purchase the product. Product charges pay for the product provider’s own costs and any commission payable to third parties. You may elect that we arrange for the protection premium If you choose to be discounted pay by fee the commission that otherwise might have been payable under the policy recommendedrecommended will not be payable and may reduce your premium. In this instance you will need to pay a The fee appropriate to cover our advice and work, in accordance with would be based on the investment advice paragraph abovepayment options on page 3. The amount of commission we receive will vary depending on the type of policy and (sometimes) the term of the policy or and/or your age, as in the following . For example: A decreasing term If you were to pay £20 per month towards a life cover policy for £300,000 sum assured critical illness provided by Scottish Provident for a 37 year old employed non-smoker may cost a premium we would receive an initial commission payment of £105.68 and may generate a commission of 350 - £2,700 in year one for Xxxxxxxxx Wealth Management Ltd. General Insurance 400 with 50p payable monthly after month 49. We may also receive commission or other form of benefit from working with the issuer of a security, a product provider or from another intermediary. We will inform you before the transaction if we are likely to receive such commission or form of benefit from recommending any product to you. In respect of any If we recommend a regular premium policy which we may recommend, should and you subsequently cease to pay premiums the premium on the policy and as a result of your the cancellation we are obliged to refund any product charges charge or other commission that has been paid to us us; we reserve the right to charge you a fee representing covering the amount cost of the advice we have to repayprovided, for a period of up to four years after the commencement of the policy. Client’s money We do not handle customer’s money. We will not charge accept a cheque made out to us unless it is in settlement of fees or disbursements for which we have invoiced you. We do not accept any payments in cash. Termination of our services You or we may terminate our authority to act on your behalf at any time without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated which will be completed according to this client agreement unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and for any outstanding fees due to us. Dealing with your other advisers We may accept instructions from and give information to your other advisers or third parties on your behalf. We will need a written instruction from you. We cannot accept responsibility for errors in information that have been supplied by such fee people. Ownership of investments and policies We will make arrangements for all of your investments and policies to be registered in your name, unless otherwise instructed by you in writing, or if the investment is not of a type that can be registered in this way. All documents relating to your investments will be forwarded onto you as soon as practicable after we receive them. Cancellation rights Most investments and policies have a limited period during which you can choose to cancel after the start date. We will disclose the cancellation rights that apply to your investment or policy in your personalised financial plan. If you choose to cancel an investment during the cancellation period you may not get back the full amount that you invested. Advising professionals If you are a trustee, director, or officer of a trust, corporation or LLP and require advice; you affirm to us that you have full authority to act on behalf of the same and that there are no restrictions on the limits of our advice which we have not been made aware of. We will not be responsible for advising on compliance with your trust, trustee, director or officer obligations. Material Interests We are not connected to any product provider, but occasions can arise where we or one of our other customers will have some form of interest in the business which we are transacting on your behalf. If this happens, or we become aware that our interests or those of one of our other customers conflict with your interests, we will inform you in writing. We will obtain your consent before we carry out your instructions. There may be occasions when we will be unable to act for one of the parties. As a consequence of such potential conflicts arising, we have put arrangements in place to ensure our clients are treated fairly. We have also implemented a conflicts of interest policy to help us manage such risks, which you may access on request. Tavistock Financial Limited is part of a group structure that includes Tavistock Wealth Limited. Tavistock Wealth Limited is an investment management firm authorised and regulated by the Financial Conduct Authority (FCA Number 568089). Where an advisory firm works in partnership with a discretionary manager, appropriate agreements must be in place. Should a recommendation be made to appoint Tavistock Wealth Limited to act as a discretionary manager for any proposed investment a formal discretionary management agreement will be required that sets out how your investments will be managed. Tavistock Financial Limited will be responsible for the suitability of the advice. We recognise the potential conflict of interest operating within a group structure, and maintain robust systems and controls to mitigate the risks. Where a platform/custodian is used their particular terms and conditions will be provided or available upon request. Data protection We are data controllers under the Data Protection Xxx 0000. It is understood that we keep personal and financial information with regard to your circumstances on file (electronic and/or paper based) as required to enable us to advise you on your financial planning needs. We confirm that this information will not be used, or transferred by us to any other firm or company with the exception of Tavistock Financial Ltd for compliance purposes and the product provider to make an application or enquiry. We may also provide information to the FCA upon request for regulatory reasons. We want to make sure your personal information is accurate and up to date. Please inform us if there have been any changes to your circumstances. We cannot be held responsible for the information held on your file becoming inaccurate if you exercise your fail to inform us of those changes. You may ask us to correct or remove information you think is inaccurate. You have the right to cancel request a copy of the records we hold, however we reserve the right to charge up to £10 administration fee to cover the costs associated with this task. Where business services are provided to the firm by third parties then circumstances may arise which warrant the disclosure of more than just your basic contact details. On these occasions such as processing business, and obtaining compliance and regulatory advice you agree that personal information held by the firm may be disclosed on a confidential basis, and in accordance with the cancellation notice sent Data Protection Xxx 0000, to such third parties. You agree that this information may be transferred electronically, e.g. e-mail. We may use your details to tell you about other products or services that we feel may be of interest to you. We may contact you by telephone or electronically with a range of offers. If you would prefer us not to contact you in this way, please write to us at the address above or tick the relevant box below. We are required to verify your identity in accordance with the Proceeds of Crime Xxx 0000 and the Money Laundering Regulations 2007. We reserve the right to approach third parties and to delay any of your applications until adequate verification of identity has been obtained. Retention of records We keep records of our business transactions for at least six years, except where we are required by legislation or our regulator to retain records for a longer period. If you have a complaint about us As a company we pride ourselves on the high standards of service we offer and the quality of the advice we provide. We value any feedback that our customers provide to us. If you are dissatisfied with the advice or service that you have received from us and wish to make a complaint you may write to the Compliance Director at Tavistock Financial Ltd, Xxxx 0 Xxxxxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxxx, Xxxxxxxxxx, XX00 0XX. Telephone Number 00000 000000. A copy of our internal complaints procedure is available upon request. If we fail to settle your complaint to your satisfaction, or we take more than 8 weeks to resolve the complaint, you may be entitled to refer it to the independent Financial Ombudsman Service (FOS). You can contact the FOS by telephone on 0000 000 0000 or the internet www.financial- xxxxxxxxx.xxx.xx. Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS). If we cannot meet our obligations to you by then you may be entitled to claim compensation from the product providerFSCS. Your entitlement to claim is based upon the type of business and the circumstances of the claim. Investment Most types of investment business are covered for 100% of the first £50,000. Insurance • Insurance Business: there is no upper limit on the amount of protection. (for claims against firms declared in default from 3 July 2015). • Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or infirmity of the policyholder are protected at 100% • Protects 90% of other types of claim with no upper limit. You can find out more information about the compensation scheme and how to make a claim from the FSCS. Their website is xxx.xxxx.xxx.xx, or you can call them on 0000 000 0000. Client Signature This is our client agreement which we intend to rely upon. For insurance products, your insurance policy may lapse own benefit and protection please read these terms carefully before signing them. If you do not understand or require clarification on any of the above then please do ask. I/We understand and consent to the terms of this client agreement. I/We hereby authorise the transfer of information as described above between Carnelian and other third parties on a confidential basis. I/We authorise you to liaise with my/our other professional advisers and exchange information pertinent to my/our financial planning needs. Carnelian is permitted to rely on the information provided. I/We agree that this client agreement will come into effect from the date below. Signed Print Name Date Signed on behalf of Carnelian Signed Print Name Date Please tick this box if you do not keep up wish for us or any company associated with us to date with regular premium payments and contact you may not be covered if a claim is madefor marketing purposes by email, telephone, post or SMS. Your ongoing service and ongoing charges We like to work with clients on a long term basis. Following the completion of our initial advice, we will provide you with a level of ongoing service which will depend on the funds invested. Service category ongoing charges:  Transactional £0 to £50,000 – 1.00% per annum  Foundation £50,001 to £100,000 - 1.00% per annum  Enhanced £100,001 to £1m - 1.00% per annum  Bespoke over £1m - by negotiation These categories are defined below. Transactional Service These clients may not require, or due to the nature of the initial work or size of funds invested do not qualify for, our higher levels of ongoing service. Further to the completion of the initial work, no further ongoing analysis or recommendation work will be conducted by the original adviser without request but, instead, Transactional Clients will be provided with:  An annual valuation statement  Administration support by telephone and email in relation to administering existing policies  Telephone and email access to an advisor for enquiries  Transactional clients will not automatically receive regular review meetings, however the client may contact us with any new advice enquiries or to request a meeting with an adviser For investments that we administer for the Transactional Service, there is an ongoing charge of 1.00% per annum of the amount invested. Foundation Service Foundation service clients will receive an ongoing service as follows:  Annual statement of holdings  Access to our support team  24 hour access to your portfolio via online portal (this may not be possible for existing legacy products)  Access to a Chartered Wealth Manager via phone or email. If your advisor is unavailable you will receive a call back within 24 hours.Signed Print Name