QUALITY CONTROL AND REPORTING Clause Samples
QUALITY CONTROL AND REPORTING. 1.35.1 The Contractor shall provide monthly reports and control documents in accordance with the contractors ISO 9001 certification, to manage the report process and action all aspects of the project programme.
1.35.2 The Contractor shall report to The Employer monthly with a monthly report. The updated documents and the issues raised from the reports will be fully discussed and raised to The Employer regarding the contract.
1.35.3 Compulsory project meeting is to take place every month until commissioning stage and at least three representatives from The Contractor must be present for both project progress meeting and risk meetings every month. QCP (Quality Control Plan) documentation must be submitted by The Contractor to The Employer before installation (i.e., from OEM) and after installation (i.e., by Contractor).
QUALITY CONTROL AND REPORTING. The Contractor shall ensure all work hereunder be performed in a satisfactory manner and in accordance with contract specifications. The Contractor's supervisory personnel shall perform frequent and systematic inspections of all premises on which services are provided to assure a high quality of work by the Contractor's employees.
QUALITY CONTROL AND REPORTING a. Vendor's Project Manager shall be a single point of contact assigned to oversee and manage the day-to-day Custodial Services and management of the relationship with the Board. Vendor shall have periodic meetings with the Board's and its designated Project Manager, as well as in regular scheduled meetings
b. Board's Department of Procurement, Department of Facilities and other Board representatives as may be necessary, for regular compliance review, as well as an quarterly/annual business review. The time and frequency of such meetings shall be determined by the Board or Board Designee. Vendor shall cooperate with the Board or Board Designee in complying with reporting requirements set forth in this Agreement and shall, during the Term, furnish to the Board or Board Designee such reports as set forth herein.
c. In addition, the Vendor will be expected to conduct regular monthly on-site inspections with copies of reports sent to the Board or Board Designee and its designated manager and daily problem-solving activities designed to support and improve the overall quality of services provided. On a quarterly and annual basis, or as required by the Board, the Vendor will submit a written report and conduct a review meeting with the Board’s representative to analyze key elements of service delivery during the past half of the year and detail plans for the upcoming half of the year.
d. At a minimum, but limited to the items to be reported on will include:
1. Full KPI Report
2. Quality control Audit/Inspection scores and the grade level attained
3. Project work planned and completed
4. Attendance Management Plan
5. Staff turnover (voluntary/Involuntary attrition) , replacement statistics, and improvement planning
6. Training conducted, documented, and attendee signatures
7. Complaint and special requests analysis
8. Equipment maintenance and/or replacement
9. Provide Safety and Security “Near Miss” incidents or concerns escalation, tracking, and policy reports