Common use of Quality of Care Issues Clause in Contracts

Quality of Care Issues. 2.8.10.1. For the purpose of this section Quality of Care (QOC) concerns includes Department-raised concerns, Provider-raised concerns or Contractor-discovered concerns. Client complaints about care are not QOC concerns under this section and should be processed as grievances, unless the Department instructs otherwise. 2.8.10.2. When a QOC concern is raised, the Contractor shall investigate, analyze, track, trend and resolve QOC concerns by doing the following: 2.8.10.2.1. Sending an acknowledgement letter to the originator of the QOC concern. 2.8.10.2.2. Investigating the QOC issue(s).

Quality of Care Issues. 2.8.10.12.8.11.1. For the purpose of this section Quality of Care (QOC) concerns includes Department-raised concerns, Provider-raised concerns or Contractor-discovered concerns. Client Member complaints about care are not QOC concerns under this section and should be processed as grievances, unless the Department instructs otherwise. 2.8.10.22.8.11.2. When a QOC concern is raised, the Contractor shall investigate, analyze, track, trend and resolve QOC concerns by doing the following: 2.8.10.2.12.8.11.2.1. Sending an acknowledgement letter to the originator of the QOC concern. 2.8.10.2.22.8.11.2.2. Investigating the QOC issue(s).