Common use of Quality of Hospitality Services Clause in Contracts

Quality of Hospitality Services. (a) The Concessionaire shall procure that all Users in the Resort receive quality services in accordance with the provisions of this Agreement and Good Industry Practices. (b) The Concessionaire shall procure and ensure that all personnel engaged in the provision of Hospitality Services including life guards, are suitably qualified and receive sufficient training and instructions in accordance with Good Industry Practice and standards of their relevant professional body, if any, for execution of their duties, which shall at a minimum, be compliant with the performance standards set out at Schedule C. The Concessionaire shall regularly supervise and monitor the performance of the personnel to ensure that they comply with this Agreement, Applicable Laws and Good Industry Practice. (c) The Concessionaire shall address to any complaints received by the Users in a prompt and effective manner and take all reasonable efforts to accommodate the requests of the Users.

Quality of Hospitality Services. (a) The Concessionaire shall procure that all Users in the Resort Hotel receive quality services in accordance with the provisions of this Agreement and Good Industry Practices. (b) The Concessionaire shall procure and ensure that all personnel engaged in the provision of Hospitality Services including life guardsServices, are suitably qualified and receive sufficient training and instructions in accordance with Good Industry Practice and standards of their relevant professional body, if any, for execution of their duties, which shall at a minimum, be compliant with the performance standards set out at Schedule C. The Concessionaire shall regularly supervise and monitor the performance of the personnel to ensure that they comply with this Agreement, Applicable Laws and Good Industry Practice. (c) The Concessionaire shall address to any complaints received by the Users in a prompt and effective manner and take all reasonable efforts to accommodate the requests of the Users.