Common use of Recording and Monitoring Clause in Contracts

Recording and Monitoring. During your tenure with the Institute, you will be participating in conference calls and other calls conducted by the Institute’s call center management staff. It is the Institute’s practice to monitor and/or record these calls for use in future training and for other business purposes. The Institute also monitors and/or records the customer phone calls that you will take each work day. By signing this Agreement, you give your voluntary consent to the monitoring and recording of your calls with the Institute’s call center management staff and the recording of your customer phone calls.