Recording of Telephone Calls. 18.1. We may record all telephone calls we make to you as well as the calls you make to our call centre in order to: 18.1.1. check that we have carried out your instructions correctly and that we are meeting our regulatory obligations; 18.1.2. help detect or prevent fraud or other crimes; 18.1.3. ensure that amongst other things, we will have a full record of all instructions. Such records will serve as prima facie evidence of all your instructions unless you can produce satisfactory evidence to the contrary; and 18.1.4. improve our services to you and other customers.
Appears in 2 contracts
Samples: Financial Advisory and Intermediary Services Agreement, Financial Advisory and Intermediary Services Agreement
Recording of Telephone Calls. 18.119.1. We may record all telephone calls we make to you as well as the calls you make to our call centre in order to:
18.1.119.1.1. check that we have carried out your instructions correctly and that we are meeting our regulatory obligations;
18.1.219.1.2. help detect or prevent fraud or other crimes;
18.1.319.1.3. ensure that amongst other things, we will have a full record of all instructions. Such records will serve as prima facie evidence of all your instructions unless you can produce satisfactory evidence to the contrary; and
18.1.419.1.4. improve our services to you and other customers.
Appears in 2 contracts
Samples: Financial Advisory and Intermediary Services Agreement, Financial Advisory and Intermediary Services Agreement
Recording of Telephone Calls. 18.1. We may record all telephone calls we make to you as well as the calls you make to our call centre in order to:
18.1.1. 18.1.1 check that we have carried out your instructions correctly and that we are meeting our regulatory obligations;
18.1.2. 18.1.2 help detect or prevent fraud or other crimes;
18.1.3. 18.1.3 ensure that amongst other things, we will have a full record of all instructions. Such records will serve as prima facie evidence of all your instructions unless you can produce satisfactory evidence to the contrary; and
18.1.4. 18.1.4 improve our services to you and other customers.
Appears in 1 contract
Samples: Financial Advisory and Intermediary Services Agreement
Recording of Telephone Calls. 18.116.1. We may record all telephone calls we make to you as well as the calls you make to our call centre in order to:
18.1.116.1.1. check that we have carried out your instructions correctly and that we are meeting our regulatory obligations;
18.1.216.1.2. help detect or prevent fraud or other crimes;
18.1.316.1.3. ensure that amongst other things, we will have a full record of all instructions. Such records will serve as prima facie evidence of all your instructions unless you can produce satisfactory evidence to the contrary; and
18.1.416.1.4. improve our services to you and other customers.
Appears in 1 contract
Samples: Financial Advisory and Intermediary Services Agreement
Recording of Telephone Calls. 18.119.1. We may record all telephone calls we make to you as well as the calls you make to our call centre in order to:
18.1.1. 19.1.1 check that we have carried out your instructions correctly and that we are meeting our regulatory obligations;
18.1.2. 19.1.2 help detect or prevent fraud or other crimes;
18.1.3. 19.1.3 ensure that amongst other things, we will have a full record of all instructions. Such records will serve as prima facie evidence of all your instructions unless you can produce satisfactory evidence to the contrary; and
18.1.4. 19.1.4 improve our services to you and other customers.
Appears in 1 contract
Samples: Financial Advisory and Intermediary Services Agreement
Recording of Telephone Calls. 18.119.1. We may record all telephone calls we make to you as well as the calls you make to our call centre in order to:
18.1.119.1.1. check that we have carried out your instructions correctly and that we are meeting our regulatory obligations;
18.1.2; FNBGF V3.0 15.11.23 MC.14418 19.1.2. help detect or prevent fraud or other crimes;
18.1.3. ensure that amongst other things, we will have a full record of all instructions. Such records will serve as prima facie evidence of all your instructions unless you can produce satisfactory evidence to the contrary; and
18.1.4. improve our services to you and other customers.
Appears in 1 contract
Samples: Financial Advisory and Intermediary Services Agreement