Relationship to Other Factors. the factor evaluates the Mental Skills required by the job irrespective of the level of initiative and independence, or its level of responsibility, which are measured under other factors in the scheme. For example, a computer programmer requires mental skills to design a suitable program for a specified purpose, but may not have made the decision for the program to be designed. The same may apply to an architect designing a building. In both cases, the level of Mental Skills may be high relative to the level of Initiative and Independence. The importance or value to the organisation of the computer program or building is irrelevant to the assessment of the Mental Skills required (although it may be taken into account under the relevant Responsibility heading). This factor measures the Interpersonal and Communication Skills required for the job. It includes oral, linguistic, sign and written communication skills. The emphasis of the factor is on the purpose to which the interpersonal and communication skills are put (for example, training, promoting, obtaining information from others, interviewing, gaining the co-operation of others, team working, advising, motivating, persuading, counselling, conciliating, negotiating, meeting the needs of others). The factor covers the complexity or contentiousness of the subject matter to be conveyed, and any requirements to exercise confidentiality or sensitivity. It takes into account the nature, diversity, cultural background and size of the intended audiences. Level 1: The job involves exchanging straightforward information, usually orally, and with work colleagues, but could include other people. Level 2: The job involves exchanging orally or in writing information to inform other staff or members of the public. Some tact may be required. Level 3: The job involves either: (a) exercising interpersonal caring skills, in order to meet the basic welfare needs of clients: or:
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Samples: National Agreement on Pay and Conditions of Service, National Agreement on Pay and Conditions of Service, National Agreement on Pay and Conditions of Service