REMEDIATION AND RECTIFICATION Breach of Individual Service Levels. 4.1 Where the Operator incurs Service Credits in respect of any Service Level, the Operator shall, unless notified otherwise by the Authority, prepare a written rectification plan (“Remediation Plan”) in respect of the failure to meet that Service Level. The first Remediation Plan issued to the Authority by the Operator in any Operational Year shall be signed by the signatory Level 1 set out in paragraph 5 of this Schedule. If a second Remediation Plan is issued to the Authority by the Operator in the same Operational Year this shall be signed by the signatory Level 2 set out in paragraph 5 of this Schedule and so forth. Remediation Plans shall provide the following information:-
Appears in 4 contracts
Samples: Services Agreement, www.whatdotheyknow.com, www.whatdotheyknow.com
REMEDIATION AND RECTIFICATION Breach of Individual Service Levels. 4.1 Where the Operator incurs Service Credits in respect of any Service Level, the Operator shall, unless notified otherwise by the Authority, prepare a written rectification plan (“Remediation Plan”) in respect of the failure to meet that Service Level. The first Remediation Plan issued to the Authority by the Operator in any Operational Contract Year shall be signed by the signatory Level 1 set out in paragraph 5 of this Schedule. If a second Remediation Plan is issued to the Authority by the Operator in the same Operational Contract Year this shall be signed by the signatory Level 2 set out in paragraph 5 of this Schedule and so forth. Remediation Plans shall provide the following information:-
Appears in 3 contracts
Samples: Draft Services Agreement, data.parliament.uk, www.whatdotheyknow.com
REMEDIATION AND RECTIFICATION Breach of Individual Service Levels. 4.1 Where the Operator incurs Service Credits in respect of any Service Level, the Operator shall, unless notified otherwise by the Authority, prepare a written rectification plan (“Remediation Plan”) in respect of the failure to meet that Service Level. The first Remediation Plan issued to the Authority by the Operator in any Operational Contract Year shall be signed by the signatory Level 1 set out in paragraph 5 of this Schedule. If a second Remediation Plan is issued to the Authority by the Operator in the same Operational Contract Year this shall be signed by the signatory Level 2 set out in paragraph 5 of this Schedule [DN: and so forthon – reflects Operator's management structure]. Remediation Plans shall provide the following information:-
Appears in 1 contract
Samples: Draft Services Agreement
