Common use of REMEDIATION AND RECTIFICATION Breach of Individual Service Levels Clause in Contracts

REMEDIATION AND RECTIFICATION Breach of Individual Service Levels. 4.1 Where the Operator incurs Service Credits in respect of any Service Level, the Operator shall, unless notified otherwise by the Authority, prepare a written rectification plan (“Remediation Plan”) in respect of the failure to meet that Service Level. The first Remediation Plan issued to the Authority by the Operator in any Operational Year shall be signed by the signatory Level 1 set out in paragraph 5 of this Schedule. If a second Remediation Plan is issued to the Authority by the Operator in the same Operational Year this shall be signed by the signatory Level 2 set out in paragraph 5 of this Schedule and so forth. Remediation Plans shall provide the following information:- 4.1.1 identification of the scale of the problem; and 4.1.2 the steps that the Operator proposes to take to rectify or improve its performance including all failures to meet Service Levels; and 4.1.3 a statement as to how success in implementing the Remediation Plan will be measured; and 4.1.4 a statement as to the timescales within which the Remediation Plan will be implemented; and 4.1.5 such other information as may be reasonably required by the Authority. 4.2 The Remediation Plan(s) shall be submitted as part of the Regular Report. The Operator shall make such amendments to the Remediation Plan(s) as may reasonably be requested by the Authority. 4.3 The Authority shall approve the Remediation Plan(s) as soon as reasonably practicable but in any event within ten (10) Working Days from and including the date of its submission to the Authority. 4.4 As soon as the Authority has approved the Remediation Plan(s), the Operator shall fully implement the Remediation Plan(s) in accordance with its terms (including the timescales set out in the Remediation Plan(s)). 4.5 If the Operator fails fully to implement any Remediation Plan(s) in accordance with its terms (including timescales) then without prejudice to any other remedy available to the Authority, the Authority may issue a Default Notice.

REMEDIATION AND RECTIFICATION Breach of Individual Service Levels. 4.1 Where the Operator incurs Service Credits in respect of any Service Level, the Operator shall, unless notified otherwise by the Authority, prepare a written rectification plan (“Remediation Plan”) in respect of the failure to meet that Service Level. The first Remediation Plan issued to the Authority by the Operator in any Operational Contract Year shall be signed by the signatory Level 1 set out in paragraph 5 of this Schedule. If a second Remediation Plan is issued to the Authority by the Operator in the same Operational Contract Year this shall be signed by the signatory Level 2 set out in paragraph 5 of this Schedule and so forth. Remediation Plans shall provide the following information:- 4.1.1 identification of the scale of the problem; and 4.1.2 the steps that the Operator proposes to take to rectify or improve its performance including all failures to meet Service Levels; and 4.1.3 a statement as to how success in implementing the Remediation Plan will be measured; and 4.1.4 a statement as to the timescales within which the Remediation Plan will be implemented; and 4.1.5 such other information as may be reasonably required by the Authority. 4.2 The Remediation Plan(s) shall be submitted as part of the Regular Report. The Operator shall make such amendments to the Remediation Plan(s) as may reasonably be requested by the Authority. 4.3 The Authority shall approve the Remediation Plan(s) as soon as reasonably practicable but in any event within ten (10) Working Days from and including the date of its submission to the Authority. 4.4 As soon as the Authority has approved the Remediation Plan(s), the Operator shall fully implement the Remediation Plan(s) in accordance with its terms (including the timescales set out in the Remediation Plan(s)). 4.5 If the Operator fails fully to implement any Remediation Plan(s) in accordance with its terms (including timescales) then without prejudice to any other remedy available to the Authority, the Authority may issue a Default Notice.

REMEDIATION AND RECTIFICATION Breach of Individual Service Levels. 4.1 Where the Operator incurs Service Credits in respect of any Service Level, the Operator shall, unless notified otherwise by the Authority, prepare a written rectification plan (“Remediation Plan”) in respect of the failure to meet that Service Level. The first Remediation Plan issued to the Authority by the Operator in any Operational Contract Year shall be signed by the signatory Level 1 set out in paragraph 5 of this Schedule. If a second Remediation Plan is issued to the Authority by the Operator in the same Operational Contract Year this shall be signed by the signatory Level 2 set out in paragraph 5 of this Schedule [DN: and so forthon – reflects Operator's management structure]. Remediation Plans shall provide the following information:- 4.1.1 identification of the scale of the problem; and 4.1.2 the steps that the Operator proposes to take to rectify or improve its performance including all failures to meet Service Levels; and 4.1.3 a statement as to how success in implementing the Remediation Plan will be measured; and 4.1.4 a statement as to the timescales within which the Remediation Plan will be implemented; and 4.1.5 such other information as may be reasonably required by the Authority. 4.2 The Remediation Plan(s) shall be submitted as part of the Regular Report. The Operator shall make such amendments to the Remediation Plan(s) as may reasonably be requested by the Authority. 4.3 The Authority shall approve the Remediation Plan(s) as soon as reasonably practicable but in any event within ten (10) Working Days from and including the date of its submission to the Authority. 4.4 As soon as the Authority has approved the Remediation Plan(s), the Operator shall fully implement the Remediation Plan(s) in accordance with its terms (including the timescales set out in the Remediation Plan(s)). 4.5 If the Operator fails fully to implement any Remediation Plan(s) in accordance with its terms (including timescales) then without prejudice to any other remedy available to the Authority, the Authority may issue a Default Notice.