Remote Diagnosis. Software AG Global Support may perform remote diagnosis to facilitate issue analysis. In such case, Software AG Global Support will access Customer’s environment via a Remote Online Diagnostic Tool for purposes of diagnosis and analysis only. Remote access to Customer’s environments will occur during Business Hours at the times agreed between the Customer and Software AG Global Support.
Appears in 6 contracts
Samples: Software Subscription License and Cloud Services Agreement, Maintenance and Support Agreement, Enterprise Active Maintenance and Support Service Agreement
