Common use of Replication Clause in Contracts

Replication. Prior to reporting an Incident to the Support Centre, Customer is required (where possible) to replicate the Incident and reduce it to its simplest point of failure. If Support Centre receives Incidents that have not been reduced to their simplest point of failure, the Support Centre may return the Incident to the Customer for further analysis to avoid response times becoming significantly extended.

Replication. Prior to reporting an Incident to the Support Centre, Customer is required (where possible) to replicate the Incident In cident and reduce it to its simplest point of failure. If Support Centre receives Incidents that have not been reduced to their simplest point of failurefailure , the Support Centre may return the Incident to the Customer for further analysis to avoid response times xxx es becoming significantly extended.