Reporting an Error to TNP. TNP will provide telephone and email access to the Help Desk during the Support Hours, E-Mail: xxxxxxx@xxxxxxxxxxxx.xxx Telephone: +0 000 000 0000 If the Customer has purchased Support outside of Support Hours, such Support shall be for Priority Levels 1 and 2 only as defined in section 4.9 of this Schedule 1. The Support Contacts should use their training and their own internal knowledgebase to attempt to resolve any issue prior to it being reported to TNP. To ensure that Errors are handled efficiently and effectively, contact with TNP shall only be made by the Support Contacts
Appears in 9 contracts
Samples: Support and Services Agreement, Saas License and Services Agreement, Support and Services Agreement
