Common use of Reporting an Unauthorized Transaction Clause in Contracts

Reporting an Unauthorized Transaction. If you believe your PayPal login information has been lost or stolen, please contact PayPal customer service immediately. Tell us AT ONCE if you believe that transaction or withdrawal has been made without your permission using your login information or by other means. You could lose all the funds in your PayPal account. If you tell us within 60 days after we provide you your PayPal account statement showing transactions or withdrawals you did not make, you will be eligible for 100% protection for Unauthorized Transactions. If something unforeseen kept you from telling us before 60 days expires, we may extend the eligible time period. An “Error” means the following: • When funds are either incorrectly taken from your PayPal account or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal account. • You send a payment and the incorrect amount is debited from your PayPal account. • An incorrect amount is credited to your PayPal account. • A transaction is missing from or not properly identified in your PayPal account statement. • We make a computational or mathematical error related to your PayPal account. The following are NOT considered Errors: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You can contact us at our Resolution Center; or: • Write to us at Attn: Error Resolution Department, Xxxxxxx Xxxxxxxx 476, Piso 14, Colonia Xxxxxxx, Xxxxxxxx Xxxxxx Xxxxxxx, Ciudad de México, Mexico 11590; • Call PayPal Customer Service at 00-000-000-0000; or • Use this form to file a report through the PayPal Resolution Center Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your PayPal account within 10 Business Days for the amount you think is in error, so that you will have the use of the funds during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal account. For errors involving new PayPal accounts, point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal accounts, we may take up to 20 Business Days to credit your PayPal account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation and debit your account in the amount of any previous temporary credit. You may ask for copies of the documents that we used in our investigation. If we determine that there was an error, we will ensure the full amount is credited to your account. We will rectify any processing error that we discover. If the error results in: • You receive less than the correct amount to which you were entitled, then we will credit your PayPal account for the difference between what you should have received and what you actually received. • You receive more than the correct amount to which you were entitled, then we will debit your PayPal account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless: o through no fault of ours, you did not have enough available funds to complete the transaction; o our system was not working properly and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal applying holds, limitations or reserves. • Delays based on a payment review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of funds that you are sending).

Reporting an Unauthorized Transaction. If you believe your PayPal Pipol Pay login information has been lost or stolen, please contact PayPal Pipol Pay customer service immediately. immediately at xxxxxxx@xxxxxxxx.xx Tell us AT ONCE if you believe that transaction or withdrawal an electronic fund transfer has been made without your permission using your login information or by other means. You could lose all the funds in , or if your PayPal account. If you tell us within 60 days after we provide you your PayPal account statement showing transactions Pipol Pay- activated mobile phone has been lost, stolen, or withdrawals you did not make, you will be eligible for 100% protection for Unauthorized Transactions. If something unforeseen kept you from telling us before 60 days expires, we may extend the eligible time perioddeactivated. An “Errorerror” means the following: • When funds are either incorrectly taken from your PayPal account or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal Pipol Pay account. • You send a payment and the incorrect amount is debited from your PayPal Pipol Pay account. • An incorrect amount is credited to your PayPal Pipol Pay account. • A transaction is missing from or not properly identified in your PayPal Pipol Pay account statement. • We make a computational or mathematical error related to your PayPal Pipol Pay account. The following are NOT considered Errorserrors: • If you give someone access to your PayPal p Pipol Pay account (by giving them your login information) and they use your PayPal Pipol Pay account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal You request a receipt or periodic statement documents that we are required to provide to you. • Routine inquiries about the status of a payment as a result pending transfer to or from your Pipol Pay account, unless you expressly notify us of an error in connection with the actions described under Refunds, Reversals and Chargebackstransfer. You can • Requests for duplicate documentation or other information for tax or other recordkeeping purposes. Send an email to xxxxxxx@xxxxxxxx.xx or contact us at our Resolution Center; or: • Write to us at Attn: Error Resolution Department, Xxxxxxx Xxxxxxxx 476, Piso 14, Colonia Xxxxxxx, Xxxxxxxx Xxxxxx Xxxxxxx, Ciudad de México, Mexico 11590; • Call PayPal Customer Service at 00-000-000-0000; or • Use this form to file a report through the PayPal Resolution Help Center on the Pipol Pay website. Notify us as soon as you can, can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You must contact us directly to notify us of errors. When you notify us: • Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your PayPal US Bank linked account within 10 Business Days for the amount you think is in errorerror and will notify you within 2 Business Days of the credit, so that you will have the use of the funds money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal Pipol Pay account. For errors involving new PayPal accounts, Pipol Pay accounts or point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal Pipol Pay accounts, we may take up to 20 Business Days to credit your PayPal Pipol Pay account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. • If we determine that there was an error, we will promptly credit the full amount of the error into your account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts. • If we decide that there was no error, we will send you a written explanation explanation, and, if you received a provisional credit, after giving you 5 Business Days advance notice of the date and debit your account in the amount of any previous temporary creditthe debit, we will remove it from your account. You may ask for copies of the documents that we used in our investigation. If we determine that there was an error, we will ensure the full amount is credited to your account. We will rectify any processing error that we discover. If the error results in: • You receive receiving less than the correct amount to which you were entitled, then we will credit your PayPal Pipol Pay account for the difference between what you should have received and what you actually received. • You receive receiving more than the correct amount to which you were entitled, then we will debit your PayPal Pipol Pay account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless: o through no fault of ours, you did not have enough available funds to complete the transaction; o our system was not working properly and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal us applying holds, limitations holds or reserveslimitations. • Delays based on a payment review or bank transfer review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of funds money that you are sending).

Reporting an Unauthorized Transaction. If you believe your PayPal login information has been lost or stolen, please contact PayPal customer service immediately. Tell us AT ONCE if you believe that transaction or withdrawal an electronic fund transfer has been made without your permission using your login information or by other means. You could lose all the funds money in your PayPal account. If you tell us within 60 days after we provide you your PayPal account statement showing transactions or withdrawals transfers you did not make, you will be eligible for 100% protection for Unauthorized Transactions. If something unforeseen (such as a hospital stay) kept you from telling us before 60 days expires, we may extend the eligible time period. An “Error” means the following: • When funds are money is either incorrectly taken from your PayPal account (including pending transactions and/or in preauthorized transfers) or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal account. • You send a payment and the incorrect amount is debited from your PayPal account. • An incorrect amount is credited to your PayPal account. • A transaction is missing from or not properly identified in your PayPal account statement. • We make a computational or mathematical error related to your PayPal account. The following are NOT considered Errors: • If you give someone access to your PayPal account (by giving them your login information) and they use your PayPal account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks. You can contact Contact us at our Resolution Center; or: • Write to us at Attn: Error Resolution Department, Xxxxxxx Xxxxxxxx 476, Piso 14, Colonia Xxxxxxx, Xxxxxxxx Xxxxxx Xxxxxxx, Ciudad de México, Mexico 11590; • Call or call PayPal Customer Service at 00-000-000-0000; or • Use this form to file a report through the PayPal Resolution Center 0800 047 4482. Notify us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. • Tell us your name and account number (if any)email address registered to your account. • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your PayPal account within 10 Business Days for the amount you think is in error, so that you will have the use of the funds money during the time it takes us to complete our investigation. In this case we will notify you within two (2) Business Days of the credit. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal account. For errors involving new PayPal accounts, point-of-sale transactionsaccounts in which the first account transaction was less than 30 Business Days from the date you notify us, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal accounts, we may take up to 20 Business Days to credit your PayPal account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation and debit your account in the amount of any previous temporary creditwe have previously credited you. You may ask for copies of the documents that we used in our investigation. If As soon as we determine that there was an error, we will ensure credit the full amount is credited into your account within 1 Business Day of our determination. If you have already received a credit, you will be allowed to your accountretain that amounts. We will rectify any processing error that we discover. If the error results in: • You receive less than the correct amount to which you were entitled, then we will credit your PayPal account for the difference between what you should have received and what you actually received. • You receive more than the correct amount to which you were entitled, then we will debit your PayPal account for the difference between what you actually received and what you should have received. • Our We will not completing a transaction be responsible for transactions not completed on time or in the correct amount, then we will be responsible to you for your losses or damages directly amount caused by this failure, unlessif: o • through no fault of ours, you did not have enough available funds to complete the transaction; o • our system was not working properly and you knew about the breakdown when you started the transaction; or o • the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal applying holds, limitations or reserves. • Delays based on a payment review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of funds money that you are sendingsending or sending a payment to the wrong person).

Reporting an Unauthorized Transaction. If you believe your PayPal Pipol Pay login information has been lost or stolen, please contact PayPal Pipol Pay customer service immediately. immediately at xxxxxxx@xxxxxxxx.xx Tell us AT ONCE if you believe that transaction or withdrawal an electronic fund transfer has been made without your permission using your login information or by other means. You could lose all the funds in , or if your PayPal account. If you tell us within 60 days after we provide you your PayPal account statement showing transactions Pipol Pay- activated mobile phone has been lost, stolen, or withdrawals you did not make, you will be eligible for 100% protection for Unauthorized Transactions. If something unforeseen kept you from telling us before 60 days expires, we may extend the eligible time perioddeactivated. An “Errorerror” means the following: • When funds are either incorrectly taken from your PayPal account or incorrectly placed into your PayPal account, or when a transaction is incorrectly recorded in your PayPal Pipol Pay account. • You send a payment and the incorrect amount is debited from your PayPal Pipol Pay account. • An incorrect amount is credited to your PayPal Pipol Pay account. • A transaction is missing from or not properly identified in your PayPal Pipol Pay account statement. • We make a computational or mathematical error related to your PayPal Pipol Pay account. The following are NOT considered Errorserrors: • If you give someone access to your PayPal p Pipol Pay account (by giving them your login information) and they use your PayPal Pipol Pay account without your knowledge or permission. You are responsible for transactions made in this situation. • Invalidation and reversal You request a receipt or periodic statement documents that we are required to provide to you. • Routine inquiries about the status of a payment as a result pending transfer to or from your Pipol Pay account, unless you expressly notify us of an error in connection with the actions described under Refunds, Reversals and Chargebackstransfer. You can • Requests for duplicate documentation or other information for tax or other recordkeeping purposes. Send an email to xxxxxxx@xxxxxxxx.xx or contact us at our Resolution Center; or: • Write to us at Attn: Error Resolution Department, Xxxxxxx Xxxxxxxx 476, Piso 14, Colonia Xxxxxxx, Xxxxxxxx Xxxxxx Xxxxxxx, Ciudad de México, Mexico 11590; • Call PayPal Customer Service at 00-000-000-0000; or • Use this form to file a report through the PayPal Resolution Help Center on the Pipol Pay website. Notify us as soon as you can, can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. You must contact us directly to notify us of errors. When you notify us: • Tell us your name and account number (if any). • Describe the error or the transfer you are unsure about, about and explain as clearly as you can why you believe it is an error or why you need more information. • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provisionally credit your PayPal US Bank linked account within 10 Business Days for the amount you think is in errorerror and will notify you within 2 Business Days of the credit, so that you will have the use of the funds money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your PayPal Pipol Pay account. For errors involving new PayPal accounts, Pipol Pay accounts or point-of-sale transactions, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new PayPal Pipol Pay accounts, we may take up to 20 Business Days to credit your PayPal Pipol Pay account for the amount you think is in error. We will tell you the results within 3 Business Days after completing our investigation. • If we determine that there was an error, we will promptly credit the full amount of the error into your account within 1 Business Day of our determination. Or, if you have already received a provisional credit, you will be allowed to retain those amounts. • If we decide that there was no error, we will send you a written explanation explanation, and, if you received a provisional credit, after giving you 5 Business Days advance notice of the date and debit your account in the amount of any previous temporary creditthe debit, we will remove it from your account. You may ask for copies of the documents that we used in our investigation. If we determine that there was an error, we will ensure the full amount is credited to your account. We will rectify any processing error that we discover. If the error results in: • You receive receiving less than the correct amount to which you were entitled, then we will credit your PayPal Pipol Pay account for the difference between what you should have received and what you actually received. • You receive receiving more than the correct amount to which you were entitled, then we will debit your PayPal Pipol Pay account for the difference between what you actually received and what you should have received. • Our not completing a transaction on time or in the correct amount, then we will be responsible to you for your losses or damages directly caused by this failure, unless: o through no fault of ours, you did not have enough available funds to complete the transaction; . o our system was not working properly properly, and you knew about the breakdown when you started the transaction; or o the error was due to extraordinary circumstances outside our control (such as fire, flood or loss of Internet connection), despite our reasonable precautions. Processing errors are not: • Delays that result from PayPal us applying holds, limitations holds or reserveslimitations. • Delays based on a payment review or bank transfer review. • Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations. • Your errors in making a transaction (for example, mistyping an amount of funds money that you are sending).