Reporting Errors. Recipient shall report Errors to Service Provider by ---------------- electronically posting Errors in Service Provider's Problem Tracking Database (Vantive) for consideration and resolution. When reporting an Error, Recipient shall provide Service Provider with at least the following information: (a) [*] (b) [*] (c) [*]
Appears in 4 contracts
Samples: Stockholders' Agreement (America Online Latin America Inc), Aol Online Services Agreement (America Online Latin America Inc), Stockholders' Agreement (America Online Latin America Inc)
Reporting Errors. Recipient shall report Errors to Service Provider ---------------- by ---------------- electronically posting reporting Errors in to Service Provider's Problem Tracking Database (Vantive) Provider for consideration and resolutionresolution in the manner required by Service Provider. When reporting an Error, Recipient shall provide Service Provider with at least the following information:
(a) [*]
(b) [*]
(c) [*]
Appears in 2 contracts
Samples: Stockholders' Agreement (America Online Latin America Inc), Stockholders' Agreement (America Online Latin America Inc)
Reporting Errors. Recipient shall report Errors to Service Provider by ---------------- electronically posting Errors in Service Provider's Problem Tracking Database (Vantive) for consideration and resolution. When reporting an Error, Recipient shall provide Service Provider with at least the following information:
(a) [*]a description of the Error;
(b) [*]Error documentation including all dumps, traces, error messages, logs, and screen prints required to evaluate the Error; and
(c) [*]failure case, including all environment, configuration, users and functional information required to recreate the Error.
Appears in 1 contract
Samples: Aol Online Services Agreement (America Online Latin America Inc)