Common use of Reporting Issues - Service Desk Processes Clause in Contracts

Reporting Issues - Service Desk Processes. The Company Service Desk operation comprises of an integrated multi-helpdesk model to ensure the best possible customer service to our customers. The Service Desk provides Customers and Partners, as well as those acting on behalf of Customers, with a single point of entry to log issues and requests– technical or otherwise – within the Customer Success Department. If the Customer becomes aware of any Fault in the Service during Working Hours, the Customer may submit a support request as follows:

Reporting Issues - Service Desk Processes. The Company Service Desk operation comprises is comprised of an integrated multi-helpdesk model to ensure the best possible customer service to our customers. The Service Desk provides Customers and Partners, as well as those acting on behalf of Customers, with a single point of entry to log issues and requests– technical or otherwise – within the Customer Success Department. If the Customer becomes aware of any Fault in the Service during Working Hours, the Customer may submit a support request as follows: