SERVICE LEVELS/CREDITS Sample Clauses

SERVICE LEVELS/CREDITS. 2.1. During the Term, the Company will use reasonable commercial efforts to ensure that the Service will meet or exceed the Availability as defined in the table below: Service Availability Partner Feed Service 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage. Scrape Service 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage. Platform Application 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage. Plugin and API Services 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage.
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SERVICE LEVELS/CREDITS. If Vendor fails to provide the Services in accordance with the applicable Service Levels for any reason, except for Force Majeure Events (as defined in the Agreement), Vendor will incur the Service Level Credits identified in and according to the schedule set forth Attachment E-1, provided that Vendor may earn back such Service Level Credits as provided under the provisions of Attachment E-1, as the case may be. The Service Level Credits will not limit Prudential’s right to recover, in accordance with the terms of this Engagement Schedule, any other damages to which it may be entitled with respect to such failure to provide the Services in accordance with the Service Levels.
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SERVICE LEVELS/CREDITS. 2.1. Subject to clause 8 of this SLA, Supplier will provide Customer with Service Credits, as set out in this SLA, for failure to meet the following targets:
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SERVICE LEVELS/CREDITS. 3.1 CJ Systems shall provide the Leased Line Service in accordance with these Specific Terms and Conditions and subject to the applicable Service Level Agreement (as specified on the Customer Order Form).
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SERVICE LEVELS/CREDITS. 6.1 XxxXxxxxxx.xxxxx’s SLA constitutes Customer's sole and exclusive remedy for XxxXxxxxxx.xxxxx’s provision of or failure or deficiency of the Services for any reason, except that XxxXxxxxxx.xxxxx shall have no obligation to compensate Customer under any SLA while Customer is in default or not current in its payment obligations under this Agreement.
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SERVICE LEVELS/CREDITS. 3.1 Orbital Net shall provide the Leased Line Service in accordance with these Specific Terms and Conditions and subject to the applicable Service Level Agreement (as specified on the Customer Order Form).
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SERVICE LEVELS/CREDITS. All requests for service credits must be received by Calian within seven (7) days after the date on which the outage or missed service level occurred. No Service Credits will be given for service interruptions outside of the control of Calian, or interruptions (i) caused by the action or failure to act by you,
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Related to SERVICE LEVELS/CREDITS

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Credits Employees on pregnancy leave shall be entitled to normal accumulation of service credits for the duration of the pregnancy leave.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Performance of Services The Contractor is responsible for fully meeting all obligations set forth in the Contract and for providing Product in accordance with the Contract or any Authorized User Agreement.

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