Common use of Reporting Non-Check Point Errors to Customer Clause in Contracts

Reporting Non-Check Point Errors to Customer. Upon working the Service Request under normal processes, and with appropriate management review, if at that point Check Point believes that a problem reported by Customer may not be due to an error in the Check Point product, Check Point will notify Customer. At that time, Customer may: (a) instruct Check Point to proceed with problem determination at Customer’s possible expense as set forth herein; or (b) instruct Check Point that Customer does not wish the problem to be pursued at Customer’s possible expense. If Customer requests that Check Point proceed with problem determination at Customer’s possible expense and Check Point determines that the error was not due to the error in the product, Customer shall pay Check Point, at the Check Point then-current standard consulting rates, for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. Customer shall not be liable for: (a) problem determination or repair to the extent the problems are due to anomalies in the Check Point product; or (b) work performed after Customer has notified Check Point that it no longer wishes problem determination to be continued at Customer’s possible expense (such notice shall be deemed given when actually received by Check Point). If Customer instructs Check Point that it does not wish the problem pursued at Customer’s possible expense or such determination requires effort in excess of Customer instructions, Check Point may, at its sole discretion, investigate the anomaly with no liability thereof.