Request for Credit. Customer may request a credit for any Reporting Period under this SLA and such requests must be submitted in writing within ten (10) days after the end of the Reporting Period. The total of all credits applicable to or accruing in any given Reporting Period shall not exceed 50% of the Fees attributable to Kentik by Customer for the Reporting Period. All credit requests will be verified against Kentik system records. Xxxxxx will make available to Customer a monthly record upon request. Generally, credits will be applied to future invoices, but may also be received as refunds upon request by Customer.
Appears in 4 contracts
Samples: Kentik Saas Services Agreement, Kentik Saas Services Agreement, Kentik Saas Services Agreement
Request for Credit. Customer may request a credit for any Reporting Period under this SLA and such requests must be submitted in writing within ten (10) days after the end of the Reporting Period. The total of all credits applicable to or accruing in any given Reporting Period shall not exceed 50% of the Fees attributable to Kentik by Customer for the Reporting Period. All credit requests will be verified against Kentik system records. Xxxxxx Kentik will make available to Customer a monthly record upon request. Generally, credits will be applied to future invoices, but may also be received as refunds upon request by Customer.
Appears in 2 contracts
Samples: Support and Service Level Agreement, Support and Service Level Agreement
Request for Credit. Customer may request a credit for any Reporting Period under this SLA and such requests must be submitted in writing within ten (10) days after the end of the Reporting Period. The total of all credits applicable to or accruing in any given Reporting Period shall not exceed 50% of the Fees attributable to Kentik by Customer for the Reporting Period. All credit requests will be verified against Kentik system records. Xxxxxx will make available to Customer a monthly record upon request. Generally, credits will be applied to future invoices, but may also and if there are none, credits will be received as refunds paid upon request by Customerexpiration of the applicable term.
Appears in 1 contract
Samples: Kentik Saas Services Agreement