Common use of Requests for Software Correction on Licensed Standard Software Clause in Contracts

Requests for Software Correction on Licensed Standard Software. At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-warranty request is handled as a billable Request for Service (RFS). The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated; and; (c) requests that go beyond the scope of the specifications set forth in the current User Manuals.

Requests for Software Correction on Licensed Standard Software. Draft At any time during the SSMA periodterm, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manualswarranties provided under this Agreement, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer it believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-non- warranty request is handled as a billable Request for For Service (RFS)) provided at the Daily Rate. The no no-charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's ’s use or operations error causes incorrect information or reports to be generated; and; (c) requests that go beyond the scope of the specifications set forth in the current User Manuals.

Requests for Software Correction on Licensed Standard Software. At any time during the SSMA period, if Customer Xxxxxxxx believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-warranty request is handled as a billable Request for Service (RFS). The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated; and; (c) requests that go beyond the scope of the specifications set forth in the current User Manuals.

Requests for Software Correction on Licensed Standard Software. At any time during the SSMA periodterm, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manualswarranties provided under this Agreement, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer it believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A nonThe no-warranty request is handled as a billable Request for Service (RFS). The no charge software correction service does not apply to any of the following:, which shall be handled as a billable Request for Service (RFS): (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's ’s use or operations error causes incorrect information or reports to be generated; and; (c) requests that go beyond the scope of the specifications set forth in the current User Manuals.