Reservations Agent Clause Samples

Reservations Agent. A reservation agent shall have knowledge of all passenger tariffs, reservations procedures and regulations; coding and decoding of domestic and international cities and of teletype messages. He must answer telephones, give information and receive all requests for space (including space for individuals, groups and charters) for passengers, agents, interline carriers and any other source; and shall secure confirmation from space control stations. He shall control space and advice with messages or other means, the changes in flight status. He shall receive and decode teletype messages and inform selling offices of changes in scheduling for booking purposes; he shall control groups if so directed; he shall promote at all times the Company's service and shall file sales cards with proper information as to the passengers' itineraries, confirmations, alterations, cancellations, documentation, time limit for validation of tickets, etc., and relay information of same to passengers, agencies or space-control stations. He shall maintain complete familiarity with restrictions and Company rules and regulations; he shall keep records of passengers' arrival and continuing space and make flight checks as directed; he shall make the pre-flight, the final and any intermediate or subsequent amendment to the two manifests; he shall be able to operate the teletype and send and receive messages with same; agents will not be required to operate teletype equipment where Teletype Operators are scheduled at a facility on the same shift as the Agent, it being further understood that at no time shall the operation of teletype equipment become a major portion of an Agent(s) duties. He shall assist the Supervisor in compiling statistics; set up and keep up to date the availability board, rate cards, maps, manuals and other records; he must know and apply proper telephone techniques and procedures; he shall be able to efficiently maintain CRT operation so as to maximize transaction efficiency, ensure accuracy and safeguard inventory.