Resident Complaints/Requests. Manager shall exercise businesslike relationships with residents and shall receive, log in and respond timely to all resident complaints and requests for services. Manager shall keep systematic records showing the action(s) taken with respect to each material complaint or request. Complaint(s) of a material nature shall be reported to Owner with an appropriate recommendation or an itemization of alternatives for Owner's review. Manager shall be required to respond to such complaints as directed by Owner and Owner shall respond promptly indicating its approval or changes to any recommendation of Manager or its approval or changes to any itemized alternative.
Appears in 10 contracts
Samples: Property Management and Leasing Agreement (Education Realty Trust, Inc.), Property Management and Leasing Agreement (Education Realty Trust, Inc.), Property Management and Leasing Agreement (Education Realty Trust, Inc.)
Resident Complaints/Requests. Manager shall exercise maintain businesslike relationships with residents Residents and shall receive, log in and use reasonable efforts to respond timely to all resident Resident complaints and requests for services. Manager shall keep systematic records showing the action(s) taken with respect to each material such complaint or request. Complaint(s) of a material nature shall be reported to Owner with an appropriate recommendation or an itemization of alternatives for Owner's review. Manager shall be required to respond to such complaints as directed by Owner and Owner shall respond promptly indicating its approval or changes to any recommendation of Manager or its approval or changes to any itemized alternative.
Appears in 4 contracts
Samples: Property Management Agreement (Versity Invest, LLC), Property Management Agreement (Versity Invest, LLC), Property Management Agreement (Versity Invest, LLC)
Resident Complaints/Requests. Manager shall exercise maintain businesslike relationships with residents Residents and shall receive, log in and use reasonable efforts to respond timely to all resident Resident complaints and requests for services. Manager shall keep systematic records showing the action(s) taken talcen with respect to each material such complaint or request. Complaint(s) of a material nature shall be reported to Owner with an appropriate recommendation or an itemization of alternatives for Owner's review. Manager shall be required to respond to such complaints as directed by Owner and Owner shall respond promptly indicating its approval or changes to any recommendation of Manager or its approval or changes to any itemized alternative.
Appears in 1 contract
Samples: Property Management Agreement (Versity Invest, LLC)
