Resiliency. During the term of the Agreement and all Orders and Statements of Work under the Agreement, Provider shall maintain a high availability (“HA”) solution and related plan that is consistent with Industry Standards for the Provider Services being provided. The HA solution is required to have a highly available technical architecture across all the application tiers (e.g., Web, application, database, etc.) with nodes deployed across different physical data centers (e.g., across AWS Availability Zones) with no more than one (1) hour of recovery time and data loss. If an HA solution is not able to be deployed, Provider shall maintain a disaster recovery (“DR”) solution and related plan that is consistent with Industry Standards for the Provider Services being provided. The DR solution will ensure identified critical capabilities are restored within a twenty-four (24)-hour period with no more than twelve (12) hours of data loss in the event of a declared disaster or major system outage. Provider will test the HA or DR solution and related plan at least twice annually or more frequently if test results indicate that critical systems were not capable of being recovered within the periods above. Provider will provide summary test results for each exercise which will include the actual recovery point (how much data lost, if any) and recovery times (time to bring back applications and/or the Provider Services, if not automated failover) achieved within the exercise. Provider will provide agreed upon action plans to promptly address and resolve any deficiencies, concerns, or issues that may prevent the critical functionality of the application and/or Provider Services from being recovered within twenty-four (24) hours in the event of a disaster or major system outage. Further, Provider will notify Accenture, in a timely manner, when Provider initiates Provider’s business continuity plan.
Appears in 4 contracts
Sources: Purchase Order Agreement, Purchase Order Agreement, Supply Agreement