Common use of Resolving disagreements or complaints Clause in Contracts

Resolving disagreements or complaints. 6.1. In the event of a complaint arising from any issue concerning the Trust’s work, details of the complaint must be made in writing from the Headteacher of the school to the Director of the Trust outlining the nature of the complaint as fully as possible. Every endeavour will be made to rectify the matter through negotiation. If, following investigation, the complaint is substantiated, the Trust will refund the schools for any missed lessons and the agreement may be terminated by mutual agreement. 6.2. In the event of a complaint arising from any issue concerning a School’s non-compliance with this SLA, details of the complaint will be made in writing from the Director of the Trust to the Headteacher of the school outlining the nature of the complaint as fully as possible. Every endeavour will be made to rectify the matter through negotiation. If, following investigation, the complaint is substantiated, the Trust has the right to terminate the agreement without notice. 6.3. The Trust reserves the right to seek and implement the recommendations of legal advice relating to breaches of this agreement.