Complaints and Disputes. 28.1. If the Client wishes to report a complaint, he must send an email to the Company with the completed “Complaints Form” found on the Website. The Company will try to resolve it without undue delay and according to the Company’s Complaints Procedure for Clients.
28.2. If a situation arises which is not expressly covered by this Agreement, the Parties agree to try to resolve the matter on the basis of good faith and fairness and by taking such action as is consistent with market practice.
28.3. The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.
Complaints and Disputes. 27.1 In case the Client has raised a question or a problem with the account executive or another employee of Aglobe Investments Ltd without receiving a satisfactory answer, the Client is entitled to file a written complaint with the Compliance Department in Aglobe Investments Ltd The Compliance Department hereafter investigates and answers the complaint.
27.2 Without prejudice to any of Aglobe Investments Ltd ’s other rights under this Agreement, in case of a dispute between the Client and Aglobe Investments Ltd over a Margin Trade or alleged Margin Trade or any instruction relating to a Margin Trade, Aglobe Investments Ltd is entitled at its reasonable discretion and without notice to close any such Margin Trade or alleged Margin Trade if Aglobe Investments Ltd reasonably believes such action to be desirable for the purpose of limiting the maximum amount involved in the dispute. Aglobe Investments Ltd shall not be responsible to the Client in connection with any subsequent fluctuations in the level of the relevant Margin Trade. If Aglobe Investments Ltd closes a Margin Trade under this Clause such action shall be without prejudice to Aglobe Investments Ltd ’s right to contend that such Margin Trade had already been closed by Aglobe Investments Ltd or was never opened by the Client. Aglobe Investments Ltd shall take reasonable steps to inform the Client that Aglobe Investments Ltd has taken such action as soon as practicable after doing so. Where Aglobe Investments Ltd closes a Margin Trade or alleged Margin Trade in accordance with this Clause, the closing shall be without prejudice to the Client`s rights to open a new Margin Trade, provided that such Margin Trade is opened in accordance with this Agreement. When calculating margin or other funds required for such Margin Trade, Aglobe Investments Ltd is entitled to do so on the basis that Aglobe Investments Ltd `s view of the disputed events or instructions is correct.
27.3 Aglobe Investments Ltd has 7 Business Days to respond to any formal complaints or disputes lodged. If the Client is unhappy with the final verdict of the compliance department, the case can be escalated to the FSA: Financial Services Authority Bois Xx Xxxx Xxxxxx, XX Xxx 000, Xxxxxxxx Xxxx, Xxxxxxxxxx Finally, it is hereby clarified that for any complaints concerning the handling of personal data, the period set forth in Aglobe Investments’ Ltd privacy policy will apply.
Complaints and Disputes. In the event of a dispute that cannot be resolved between you and us, this Licence Agreement provides for disputes to be resolved by the following means:
17.1 If you have any complaint relating to this Licence Agreement we encourage you to discuss it with us. The contact to whom you should refer your complaint is given in Part I of this Licence Agreement.
17.2 We may refer questions arising under clauses 9 or 13.3 to an Independent Surveyor.
17.3 We may agree between us to refer any dispute to an arbitrator (or in Scotland, an arbiter).
17.4 We may agree to refer any dispute to an Alternative Dispute Resolution service. If we have not been able to resolve a dispute with you then we will give you details of any service we recommend, but this does not prevent you from suggesting another for us to consider.
17.5 The above are all alternatives to going to Court, but if you prefer to go to Court, this Licence Agreement does not in any way prevent you from doing so.
Complaints and Disputes. 7.1. The procedure for handling complaints and disputes is described in the Regulations.
Complaints and Disputes. 40.1. If the Client wishes to report a complaint, he should follow the Company’s procedures, which can be found at xxx.xxxxxxxxx-xxx.xxx.
40.2. If a situation arises which is not expressly covered by this Agreement, the Parties agree to try to resolve the matter on the basis of good faith and fairness and by taking such action as is consistent with market practice.
40.3. The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.
Complaints and Disputes. 1. All disputes are subject to the provisions of the Code relating to disputes.
Complaints and Disputes. Any complaint that a member has failed to fulfil its obligations under this Agreement and any dispute concerning the interpretation or application of this Agreement shall be referred to the Council for decision. Decisions of the Council on these matters shall be final and binding.
Complaints and Disputes. 7.1 As a financial advice provider, we are required to have an internal dispute resolution scheme. We are also a member of the Insurance & Financial Services Ombudsman Scheme Inc, an independent dispute resolution service. This is a requirement of our licence as a financial advice provider.
7.2 Our disputes process is explained in full on our web site at xxx.xxxxxxxxxxxxxxx.xx.xx. If you do not have access to the internet, please ask us and we will provide you with a hard copy.
Complaints and Disputes. We are committed to dealing with customer complaints fairly and resolving issues in accordance with our complaints handling processes and policies and relevant regulatory standards. The Australian Securities and Investments Commission has a free Infoline on 1300 300 630 for obtaining information about your rights or making a complaint. If you have a dispute about a seller or a buyer, you should file a dispute through the Resolution Centre by logging in to your PayPal account. You can report complaints about our Services by: Email: xxxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx Phone: 0000 000 000 (within Australia, landline only) or +00 0 0000 0000 Support Hours are available on our Contact Us page. Mail: Customer Advocacy Manager PayPal Australia GPO Box 351 Sydney NSW 2001 If you have a complaint about our services, or believe your PayPal account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity, you should contact us immediately. We aim to: • Acknowledge receipt of all complaints within 24 hours (or 1 business day) of receiving it, or as soon as practicable. • Resolve all complaints within 30 days after receiving the complaint. This may not be possible in all circumstances. Where we cannot resolve a complaint within 30 days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint. We are a member of the Australian Financial Complaints Authority (“AFCA”), an independent external dispute resolution scheme covering applicable Australian customers. For more information on AFCA, please visit xxx.xxxx.xxx.xx. If you are not satisfied with our resolution or handling of your complaint you may wish to contact AFCA by: Phone: 0000 000 000 Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 Any controversy or claim at law or equity may be adjudicated by a court of competent jurisdiction located in New South Wales, Australia. You agree to submit to the non- exclusive jurisdiction of the courts of New South Wales. We may consider use of other alternative forms of dispute resolution, such as binding arbitration or non-binding mediation to be held in New South Wales, Australia or another location mutually agreed upon by the parties.
Complaints and Disputes. 43.1 If the Client wishes to report a complaint, he should follow the Company’s procedures, which can be found at (Click Here)
43.2 If a situation arises which is not expressly covered by this Agreement, the Parties agree to try to resolve the matter on the basis of good faith and fairness and by taking such action as is consistent with market practice.
43.3 If the Client is not satisfied with the Company’s final decision, it is noted that the Client may have the right to make a complaint at the Financial Ombudsman body of Cyprus.
43.4 The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above.
