Common use of Resource Unit Measurement Methodology Clause in Contracts

Resource Unit Measurement Methodology. ‌ In managing the Resource Units, Service Component Provider shall maintain the flexibility to respond to changes in DIR’s and Customers’ Service demand on a day-to-day and month-to-month basis, particularly as to those portions of the Services where DIR and Customers experience significant variations in demand. Unless otherwise provided in the Agreement, if the provision of the Services requires increased dedicated support, additional resources, or extended hours of service, Service Component Provider shall provide such support, resources, or extended hours of service at no additional charge to DIR or Customers other than the Charges for applicable Resource Units. The Parties may jointly agree in writing to provide Resource Unit discounts for Customers with existing Equipment. Billable Resource Unit usage is measured on a monthly basis to determine DIR Customers’ actual Resource Unit utilization for purposes of calculating Charges. Starting on the Commencement Date and monthly thereafter, Service Component Provider will measure, track and report Resource Units usage. Unless otherwise expressly stated herein with respect to an RU, Service Component Provider will measure the aggregate RU volume consumed for all Customers in determining Charges as of the last day of each month. Monthly volumes can be adjusted to include any volume in service for at least one (1) day of the calendar month. Service Component Provider’s method and tools for measuring, tracking and reporting RUs is subject to DIR approval. Any automated system used by Service Component Provider to perform this responsibility shall be configured to track and record all user entries, reports, modifications, and all other actions taken in relation to the billing source data. DIR or its designee may, at any time, perform an audit of such automated system and all source data in accordance with Section 9.9, Audit Rights, of the Agreement.

Resource Unit Measurement Methodology. ‌ In managing the Resource Units, Service Component Provider shall maintain the flexibility to respond to changes in DIR’s and Customers’ Service demand on a day-to-day and month-to-month basis, particularly as to those portions of the Services where DIR and Customers experience significant variations in demand. Unless otherwise provided in the Agreement, if the provision of the Services requires increased dedicated support, additional resources, or extended hours of service, Service Component Provider shall provide such support, resources, or extended hours of service at no additional charge to DIR or Customers other than the Charges for applicable Resource Units. The Parties may jointly agree in writing to provide Resource Unit discounts for Customers with existing Equipment. Billable Resource Unit usage is measured on a monthly basis to determine DIR Customers’ actual Resource Unit utilization for purposes of calculating Charges. Starting on the Commencement Date and monthly thereafter, Service Component Provider will measure, track and report Resource Units usage. Unless otherwise expressly stated herein with respect to an RU, Service Component Provider will measure the aggregate RU volume consumed for all Customers in determining Charges as of the last day of each month. Monthly volumes can be adjusted to include any volume in service for at least one (1) day of the calendar month. Service Component Provider’s method and tools for measuring, tracking and reporting RUs is subject to DIR approval. Any automated system used by Service Component Provider to perform this responsibility shall be configured to track and record all user entries, reports, modifications, and all other actions taken in relation to the billing source data. DIR or its designee may, at any time, perform an audit of such automated system and all source data in accordance with Section 9.9, Audit Rights, of the Agreement.