Common use of RESPONS IVENESS Rating guidelines Procurement Score User's Score Comment s Totals Clause in Contracts

RESPONS IVENESS Rating guidelines Procurement Score User's Score Comment s Totals. Was the vendor well responsive to information requests, issues, or problems that arose in the course of service? YES: 6 PARTIALL Y:3 NO: 0 Was the vendor open to feedback on low quality of service levels and willing to act on this? YES: 4 PARTIALL Y:2 NO: 0 Is it easy to reach staff members of suppliers in case of a request or query? (are communication channels clear?) YES: 4 PARTIALL Y:2 NO: 0 14