Common use of Responsibilities of RISL Clause in Contracts

Responsibilities of RISL. The role of RISL in the successful delivery of services includes discharging the following responsibilities: 1) Coordinate, facilitate and spread awareness for the services of e-Bazaar. 2) RISL shall establish adequate communication plan to keep Logistic Partner updated on latest development or enhancement of functionality of e-Bazaar. 3) RISL shall prepare and provide requisite templates/ guidelines/ SOPs related to e-Bazaar. Updates and changes in the documents shall be intimated and provided to Logistic Partner immediately. 4) Online reports containing details of fields will be available to Logistic Partner on unified dashboard of e-Bazaar portal designed for the Logistic Partner. RISL will provide user id and password to Logistic Partner to take report. 5) To provide all the required Technical support, if any, to Logistic Partner and its implementing agency for smooth integration/ running of the system. 6) RISL will settle the monthly invoice submitted by logistic partner with in stipulated timelines mentioned in this document. In case of any pendency/ issue i.e. required verification from any stakeholder/ reconciliation/ required documents etc., RISL will notify the Logistic Partner and will coordinate with all stakeholders and settle the invoice with in mutually agreed timeline. 7) RISL shall provide training to Logistic Partner‘s nominated officers (Max. 3 Officers) through Training of Trainer method on utilization of e-Bazaar functionalities based on their roles defined in the portal as per requirement. In case of enhancement/ change in e-Bazaar functionalities, refresher trainings shall be provided if required b. Responsibilities of Logistic Partner 1) Logistic Partner shall follow and ensure all SOPs/ Guidelines provided by e-Bazaar to utilize e- Bazaar platform. 2) Logistic Partner shall be able to cover at least 80 % of Rajasthan pin codes [for Within State Delivery channels] within 4 months of work order. 3) Logistic Partner shall be responsible to assign at least two point of contacts at Head Office Level who will be coordinating with RISL personnel. 4) Logistic Partner shall be responsible to arrange a 24*7 helpdesk service to resolve any issue regarding delivery of Items timely. 5) Logistic Partner shall be responsible to assign requisite manpower resources to manage the delivery of e-Bazaar orders adhering to quality and timelines of service as mentioned in this RFP. 6) Logistic Partner shall provide requisite information and support about any Service Location/ collection centers/ godown/ coordinating agencies etc. to RISL technical team and other stakeholders of the e-Bazaar as and when required. 7) Logistic Partner or their coordinating agencies will collect the items from collection centres or godown of other stakeholders for further distribution to consumer. 8) At the time collection from other stakeholder’s collection centre/ godown, Logistic Partner or it’s coordinating agency shall guide representatives of the other stakeholders about packaging and shall ensure that the item is sealed packed properly with the details of the item i.e. Item Name/Model/ Category/ Quantity/ Specification on the packaging as per agreed template. 9) Logistic Partner will be responsible for any damage/loss by theft/destruction in the collected item due to mishandling/ improper logistic arrangement till the delivery to end consumer/ respective stakeholder. In this case, Logistic Partner will have to pay 100% cost of the item. 10) Logistic Partner will be responsible for delivery of the collected items to the consumer with in the stipulated timelines. At least 2 attempts shall be made for delivery of items to the destination address without any extra cost. 11) For Order Return requests raised by Customer, Logistic Partner will be paid for return charges on similar rates as delivery charges provided in BOQ. 12) Logistic Partner or their coordinating agencies will collect the defective/ returned Items/goods from consumer and deliver to respective stakeholder’s godowns/collection centre without any extra cost. 13) Logistic Partner or their coordinating agencies shall ensure that their godowns/ collection centre execute any order with in the stipulated timelines mentioned in the SOPs/guidelines of e-Bazaar. 14) Logistic Partner will provide support or prepare guidelines for packaging of items of e-Bazaar which include but not limited to packaging material/ method based on item’s attributes. 15) Logistic Partner will provide training/ guidance to representatives of other stakeholders on

Responsibilities of RISL. The role of RISL in the successful delivery of services includes discharging the following responsibilities: 1) Coordinate, facilitate and spread awareness for the services of e-Bazaar. 2) RISL shall establish adequate communication plan to keep Logistic Partner updated on latest development or enhancement of functionality of e-Bazaar. 3) RISL shall prepare and provide requisite templates/ guidelines/ SOPs related to e-Bazaar. Updates and changes in the documents shall be intimated and provided to Logistic Partner immediately. 4) Online reports containing details of fields will be available to Logistic Partner on unified dashboard of e-Bazaar portal designed for the Logistic Partner. RISL will provide user id and password to Logistic Partner to take report. 5) To provide all the required Technical support, if any, to Logistic Partner and its implementing agency for smooth integration/ running of the system. 6) RISL will settle the monthly invoice submitted by logistic partner with in stipulated timelines mentioned in this document. In case of any pendency/ issue i.e. required verification from any stakeholder/ reconciliation/ required documents etc., RISL will notify the Logistic Partner and will coordinate with all stakeholders and settle the invoice with in mutually agreed timeline.timelines 7) RISL shall provide training to Logistic Partner‘s nominated officers (Max. 3 Officers) through Training of Trainer method on utilization of e-Bazaar functionalities based on their roles defined in the portal as per requirement. In case of enhancement/ change in e-Bazaar functionalities, refresher trainings shall be provided if required b. Responsibilities of Logistic Partner 1) Logistic Partner shall follow and ensure all SOPs/ Guidelines provided by e-Bazaar to utilize e- Bazaar platform. 2) Logistic Partner shall be able to cover have at least 80 % one office/store set-up in each district of Rajasthan pin codes [for Within State Delivery channels] and in each state of India [for outside Rajasthan Delivery Channels] within 4 2 months of work order ‘OR’ shall have tie-ups with local vendors in each district of Rajasthan [for Within State Delivery channels] and in each state of India [for outside Rajasthan Delivery Channels] within 2 months of work order. 3) Each office/store should be of appropriate size at least 10X10 Sq. Ft. area that is required to complete the assigned orders and may be upgraded as per demand and supply of respective location. 4) Logistic Partner shall be responsible to assign at least two point of contacts at Head Office Level who will be coordinating with RISL personnel. 45) Logistic Partner shall be responsible to arrange a 24*7 helpdesk service to resolve any issue regarding delivery of Items timely. 56) Logistic Partner shall be responsible to assign requisite manpower resources to manage the delivery of e-Bazaar orders adhering to quality and timelines of service as mentioned in this RFP. 67) Logistic Partner shall provide details of its collection centre/ godowns as per specifications provided as per Annexure- 9 of Collection Centre/ Godown Details with the area to be utilized for smooth implementation of the services of e-Bazaar. 8) Logistic Partner shall provide requisite information and support about any Service Location/ collection centers/ godown/ coordinating agencies etc. to RISL technical team and other stakeholders of the e-Bazaar as and when required. 79) Logistic Partner or their coordinating agencies will collect the items from collection centres or godown of other stakeholders for further distribution to consumer. 8) 10) At the time collection from other stakeholder’s collection centre/ godown, Logistic Partner or it’s coordinating agency shall guide representatives of the other stakeholders about packaging and shall ensure that the item is sealed packed properly with the details of the item i.e. Item Name/Model/ Category/ Quantity/ Specification on the packaging as per agreed template.’s 911) Logistic Partner will be responsible for any damage/loss by theft/destruction in the collected item due to mishandling/ improper logistic arrangement till the delivery to end consumer/ respective stakeholder. In this case, Logistic Partner will have to pay 100% cost of the item. 1012) Logistic Partner will be responsible for delivery of the collected items to the consumer with in the stipulated timelines. At least 2 attempts shall be made for delivery of items to the destination address without any extra cost. 1113) For Order Return requests raised by Customer, Logistic Partner will be paid for return charges on similar rates as delivery charges provided in BOQ. 1214) Logistic Partner or their coordinating agencies will collect the defective/ returned Items/goods from consumer and deliver to respective stakeholder’s godowns/collection centre without any extra cost. 1315) Logistic Partner or their coordinating agencies shall ensure that their godowns/ collection centre execute any order with in the stipulated timelines mentioned in the SOPs/guidelines of e-Bazaar. 1416) Logistic Partner will provide support or prepare guidelines for packaging of items of e-Bazaar which include but not limited to packaging material/ method based on item’s attributes. 15. 17) Logistic Partner will provide training/ guidance to representatives of other stakeholders onon packaging of various items as and when required. 18) Logistic Partner shall support and provide requisite information to e-Bazaar in execution/ implementation of e-Bazaar portal concerning its area of scope. 19) Logistic Partner shall provide required support/ information/ web APIs/ interface to RISL technical team for integration between logistic partner’s system and e-Bazaar on mutually agreed framework to smooth operations and benefits of consumers of e-Bazaar as and when required. 20) Logistic Partner shall ensure the publicity of the services of e-Bazaar portal on its website. 21) Logistic Partner will nominate a nodal for the purpose of interaction with e-Bazaar. 22) At the end of a month; e-Bazaar and nominated Nodal Officer of Logistic Partner shall jointly reconcile the accounts and submit a jointly verified statement based on transactions being made through e-Bazaar. 23) Logistic Partner will provide all requisite information to RISL or other requisite stakeholder to settle the invoice.