Responsibility for Faults. (a) The LFC is responsible for monitoring, diagnosing, repairing and resolving any fault in a Wholesale Service, the LFC Network (a Fault) in accordance with the procedures set out in each applicable Operations Manual. (b) The LFC is not responsible for any fault in the Service Provider’s equipment or network but may, at the Service Provider’s request and cost, agree to fix such faults. Notwithstanding the foregoing and without prejudice to the Service Provider’s other rights and remedies under this Agreement, where that fault arises as a result of a breach of this Agreement or any wilful or negligent act or omission by the LFC or any of its contractors or agents, the LFC will, at the request of the Service Provider, fix such fault at the LFC’s sole cost. (c) The LFC will provide such access to the LFC’s operational support systems and business support systems, documentation and training as is necessary for the Service Provider to meet its clause 6.2 obligations.
Appears in 12 contracts
Samples: Enable Networks Services Agreement, Chorus Ufb Services Agreement, Ufb Services Agreement
Responsibility for Faults. (a) The LFC is responsible for monitoring, diagnosing, repairing and resolving any fault in a Wholesale Service, an Input Service and the LFC LFC’s layer 1 Network (a Fault) in accordance with the procedures set out in each applicable Input Services Operations Manual.
(b) The LFC is not responsible for any fault in the Service ProviderAccess Seeker’s equipment or network but may, at the Service ProviderAccess Seeker’s request and cost, agree to fix such faults. Notwithstanding the foregoing and without prejudice to the Service ProviderAccess Seeker’s other rights and remedies under this Agreement, where that fault arises as a result of a breach of this Agreement or any wilful or negligent act or omission by the LFC or any of its contractors or agents, the LFC will, at the request of the Service ProviderAccess Seeker, fix such fault at the LFC’s sole cost.
(c) The LFC will provide such access to the LFC’s operational support systems and business support systems, documentation and training as is necessary for the Service Provider Access Seeker to meet its obligations set out in clause 6.2 obligations6.2.
Appears in 2 contracts
Samples: Ultrafast Fibre Input Services Wholesale Services Agreement, Ultrafast Fibre Input Services Wholesale Services Agreement
Responsibility for Faults. (a) The LFC is responsible for monitoring, diagnosing, repairing and resolving any fault in a Wholesale Service, the LFC Network (a Fault) in accordance with the procedures set out in each applicable Operations Manual.
(b) The LFC is not responsible for any fault in the Service Provider’s equipment or network but may, at the Service Provider’s request and cost, agree to fix such faults. Notwithstanding the foregoing and without prejudice to the Service Provider’s other rights and remedies under this Agreement, where that fault arises as a result of a breach of this Agreement or any wilful or negligent act or omission by the LFC or any of its contractors or agents, the LFC will, at the request of the Service Provider, fix such fault at the LFC’s sole cost.
(c) The LFC will provide such access to the LFC’s operational support systems and business support systems, documentation and training as is necessary for the Service Provider to meet its obligations in clause 6.2 obligations6.2.
Appears in 2 contracts
Samples: Services Agreement, Ultrafast Fibre Services Agreement