Faults. Unless you notify us in writing of a material fault with any Equipment within seven days following delivery, you will be deemed to have accepted it. You acknowledge and agree that seven days is a reasonable period for the purpose of inspecting the Equipment and testing it for material faults.
Faults. 36.1 The LFC is only responsible for faults set out in clause 6 of the General Terms. If the LFC investigates and no fault is found or no fault for which the LFC is responsible is found, the LFC will charge the Service Provider the "no fault found fee" as set out in the Price List. Where the LFC is responsible for the fault, a "no fault found" fee will not be charged.
36.2 It is the Service Provider's responsibility to provide initial fault diagnosis on all faults reported to it by its End Users. (Refer to training documentation supplied by the LFC with their initial training rollout).
36.3 The requirements for this initial fault diagnosis are set out in clause 6 of the General Terms.
36.4 Subject to clause 36.5 the Service Provider must use OSS/BSS for reporting all faults regarding the Central Office and POI Co-location Service. If the Service Provider uses any other method to report a fault, the Service Levels in the Service Level Terms will not apply to that fault.
36.5 Where OSS/BSS is unavailable, the Service Provider must submit fault reports to the LFC by referring to Appendix G (LFC Contact Details) for the appropriate contact person and contact information. The LFC must use all reasonable endeavours to advise Service Providers immediately upon becoming aware that the OSS/BSS is unavailable.
36.6 Once the Service Provider has provided initial fault diagnosis, complied with clause 6 of the General Terms and determined that it requires the LFC's assistance to resolve the fault, the following information is required when reporting a fault:
36.6.1 Confirmation that the initial fault diagnosis has been completed;
36.6.2 Contact name and phone number of the Service Provider staff member logging the fault;
36.6.3 Fault type and description;
36.6.4 Time the fault occurred;
36.6.5 Address and contact details for the site of the fault (where reasonably required); and
36.6.6 Any other relevant information reasonably required.
36.7 If any of the above information (excluding the information referred to in clauses 36.6.1 and 36.6.6) is not provided, the Service Levels in the Service Level Terms will not apply.
36.8 Faults can be logged 24 hours a day, seven days a week.
36.9 Faults that are the LFC's responsibility will be fixed by the LFC representatives during Fault Restoration Hours. If a fault is logged outside of Business hours, it is possible the LFC will only start working on the fault at 7.00am the following day. Extended fault restoration hours apply f...
Faults. If a fault or degradation of the service occurs Magnet Business must be contacted immediately. A credit shall not be given until Magnet Business is satisfied that there is a fault on their network. A credit will only be given from the date the fault is logged until the date that it is resolved. All credits are outlined in our Service Level Agreement on our website.
Faults. You must provide all reasonable assistance to enable us, or where necessary one of our suppliers, to investigate and repair a Fault. We will report a Fault that arises in or is caused by a Wholesale Service Provider’s Network, but we are not responsible for repairing such a Fault. We are not responsible for any Fault that arises in or is caused by equipment that is owned by you or is not provided by us for your use.
Faults. If unexpected faults hinder the availability of the Service, We will use reasonable endeavours to resolve those faults and restore the availability of the Service as soon as possible. However, we do not promise that Services will be continuous or fault-free. Due to the nature of Services (including reliance on systems or services provided by third parties) circumstances causing faults and unavailability of Your Service may be beyond Our control.
Faults. Signavio shall use commercially reasonable efforts to eliminate any Faults in the Software in accordance within the following time frames.
Faults. We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.
Faults. If you report a fault to us, we will respond in accordance with the relevant service level for the Service affected by the fault (as referred to in the relevant Service Description) or, if no service level is specified, then within a reasonable period.
Faults. Although we attempt to provide you with the best possible service, we cannot guarantee that the service will never be faulty. However, we will correct all reported faults as soon as we reasonably can.
Faults. 3.1. We will do our best to deliver you a reliable internet service, however we cannot guarantee a fault free uninterrupted service, or guarantee the speed, performance or quality of the service.
3.2. You must direct all queries regarding faults, outages and service issues to either the email address, online chat address or the phone number we provide for that purpose from time to time.
3.3. We are responsible for the service to the service boundary. For the Fast Broadband Service, the service boundary is the customer side of the modem we install. You are responsible for cabling and equipment on your side of the service boundary. You are also responsible for cabling on your side of the network boundary, as defined by relevant laws, which may differ from the service boundary.
3.4. If we conduct a site visit to your premises, and find that the fault lies with your cable or equipment and not within our network, we reserve the right to charge you for the call out at our normal charge-‐out rates.
