Responsibility Summary Matrix. Responsibility Summary Matrix Description CentralSquare Responsibility Customer Responsibility ASP Server Hardware management X ASP Server File system management X ASP Server OS upgrades and maintenance X ASP Database product upgrades and maintenance X ASP third-party product upgrades and maintenance X Application Update Installation Request to install application updates X Installation of application updates X ASP Backup Management X Data and or File restoration Request to restore data and or files X Restoration of data and or files X Network ASP Network up to and including the router at CentralSquare ’s location X ASP Router at Customer’s location X Customer’s network up to the router at Customer’s location X Customer Workstations X System Performance X X Add/Change users User add/change requests X User add/change implementation for System Access X User add/change implementation for Solutions X Add/Change Printers Printer add/change requests X Printer add/change implementation on ASP network X Printer add/change implementation for Solutions X Disaster Recovery X Password Management X X Application Management Application Configuration X Application Security Management X Accuracy and Control of Data X Security Intrusion and Penetration Testing X
Responsibility Summary Matrix. Responsibility Summary Matrix Description Lucity Customer ASP Server File system management X ASP Server OS upgrades and maintenance X ASP Database product upgrades and maintenance X ASP 3rd Party product upgrades and maintenance X Application Update Installation Request to install application updates X Installation of application updates X ASP Backup Management X Data and or File restoration Request to restore data and or files X Customer Workstations X System Performance X X Add/Change users User add/change requests X User add/change implementation for System Access X User add/change implementation for Solutions X Add/Change Printers Printer add/change requests X Printer add/change implementation for Solutions X Disaster Recovery X Password Management X X Application Management Application Configuration X Application Security Management X Accuracy and Control of Data X
