Restoration SLA. The Restoration SLA is measured from the time a ticket is opened requesting a restore of Data to the time that restoration job is started. Due to the potential variation in restoration job sizes no guarantee can be made as to when the restoration will be complete. During periods of force majeure the Restoration SLA will not apply. For emergency goal to apply customer must state that restoration request is an emergency and this must be noted as such in the restoration request ticket. Emergency goal shall not apply for an unstated emergency request. Goal Remedy 1 hour for emergency 4 hours for standard Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per event
Appears in 3 contracts
Samples: Managed Backup and Recovery Service Agreement, Power Data Protection Service Agreement, Managed Backup and Recovery Service Agreement
Restoration SLA. The Restoration SLA is measured from the time a ticket is opened requesting a restore of Data customer data to the time that restoration job is started. Due to the potential variation in restoration job sizes no guarantee can be made as to when the restoration will be complete. During periods of force majeure the Restoration SLA will not apply. For emergency goal to apply customer must state that restoration request is an emergency and this must be noted as such in the restoration request ticket. Emergency goal shall not apply for an unstated emergency request. Goal Remedy 1 hour for emergency 4 hours for standard Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per event
Appears in 3 contracts
Samples: Managed Disaster Recovery Service Agreement, Cloud Data Protection Service Agreement, Managed Disaster Recovery Service Agreement
Restoration SLA. The Restoration SLA is measured from the time a ticket is opened requesting a restore of Data to the time that restoration job is started. Due to the potential variation v ariation in restoration job sizes no guarantee can be made as to when w hen the restoration will w ill be complete. During periods of force majeure the Restoration SLA will w ill not applyapply . For emergency goal to apply customer must state that restoration request is an emergency and this must be noted as such in the restoration request ticket. Emergency goal shall not apply for an unstated emergency request. Goal Remedy 1 hour for emergency 4 hours for standard Each failure to meet the goal qualifies Customer for a credit of 10% of MRC per event
Appears in 1 contract
