Common use of Return or Deletion of Customer Data Clause in Contracts

Return or Deletion of Customer Data. Due to the nature of the Hosted Service, our Sub-Processor provides you with controls that you may use to retrieve or delete Customer Data. Up to the Termination Date, you will continue to have the ability to retrieve or delete Customer Data in accordance with this Section 14. For 90 days following the Termination Date, you may retrieve or delete any remaining Customer Data from the Hosted Service, subject to the terms and conditions set out in the Governing Agreement, unless (i) it is prohibited by law or the order of a governmental or regulatory body, (ii) it could subject MicroStrategy or its Sub- Processors to liability, or (iii) you have not paid all amounts due under the Governing Agreement. No later than the end of this 90-day period, you will close all MicroStrategy accounts. MicroStrategy will delete Customer Data when requested by you through the Hosted Service controls provided for this purpose. Except as amended by this Addendum, the Governing Agreement will remain in full force and effect. ACCEPTED AND AGREED TO BY: MicroStrategy [enter relevant MicroStrategy entity] (We/Us/Our) Customer: (You/Your) Name Name: Title Title: Date: Date: SCHEDULE 1 Customer Data in relation to Hosted Service Subject matter of Processing Storage of data, including without limitation Personal Data, provided by the Customer for its business purposes. Duration of Processing Subscription Term. Nature of Processing Storage, back-up and recovery and processing in connection with the provision of the Hosted Service. Purpose of Processing Provision of the Hosted Service. Type of Personal Data The Customer Data uploaded for processing through the Hosted Service by the Customer. Categories of Data Subject Employees of the Customer; and Customer’s customers, prospects, business partners and vendors and employees or agents of the Customer, including those who have been authorized to use the Hosted Service. SCHEDULE 2

Return or Deletion of Customer Data. Due to the nature of the Hosted Service, our Sub-Processor provides you with controls that you may use to retrieve or delete Customer Data. Up to the Termination Date, you will continue to have the ability to retrieve or delete Customer Data in accordance with this Section 1412. For 90 days following the Termination Date, you may retrieve or delete any remaining Customer Data from the Hosted Service, subject to the terms and conditions set out in the Governing Agreement, unless (i) it is prohibited by law or the order of a governmental or regulatory body, (ii) it could subject MicroStrategy or its Sub- Sub-Processors to liability, or (iii) you have not paid all amounts due under the Governing Agreement. No later than the end of this 90-day period, you will close all MicroStrategy accounts. MicroStrategy will delete Customer Data when requested by you through the Hosted Service controls provided for this purpose. Except as amended by this Addendum, the Governing Agreement will remain in full force and effect. ACCEPTED AND AGREED TO BY: MicroStrategy [enter relevant MicroStrategy entity] (We/Us/Our) Customer: (You/Your) Name Name: Title Title: Date: Date: SCHEDULE 1 Customer Data in relation to Hosted Service Subject matter of Processing Storage of data, including without limitation Personal Data, provided by the Customer for its business purposes. Duration of Processing Subscription Term. Nature of Processing Storage, back-up and recovery and processing in connection with the provision of the Hosted Service. Purpose of Processing Provision of the Hosted Service. Type of Personal Data The Customer Data uploaded for processing through the Hosted Service by the Customer. Categories of Data Subject Employees of the Customer; and Customer’s customers, prospects, business partners and vendors and employees or agents of the Customer, including those who have been authorized to use the Hosted Service. SCHEDULE 2