Common use of RETURNS PROCEDURE Clause in Contracts

RETURNS PROCEDURE. You must comply with the instructions we give you when returning Equipment. If you are in any doubt about what to do, you should contact our Customer Services. We will send you pre-paid packaging for you to return Equipment. If you do not return all of the Equipment which we have asked for in that packaging, you must pay the cost of returning additional Equipment to us. We may charge you for any Equipment that is not returned or for any damage not caused by normal wear and tear. In particular, if we send you replacement Equipment free of charge, you must pay the full price of that Equipment if you do not return the faulty Equipment to us within 30 days of our request. We may deduct all or part of that cost from any advance payments you have made or add the costs to a future bill.