Common use of Reversals and Chargebacks Clause in Contracts

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee or Dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that payment may be calculated in that currency, using the transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If your PayPal balance doesn’t cover the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, this will result in a negative PayPal balance. A negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve it. If you don’t, PayPal may: • engage in collection efforts to recover the amount due from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee or Dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • eBay decides against you under its money back guarantee program (and you haven’t opted out). • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that payment may be calculated in that currency, using the transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If your PayPal balance doesn’t cover the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, this will result in a negative PayPal balance. A negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve it. If you don’t, PayPal may: • engage in collection efforts to recover the amount due from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee Fee or Dispute feeFee described below). Whenever a transaction is refunded or otherwise reversed, PayPal will (i) refund or reverse the transaction from your account balance, if you have a Balance Business Account; or (ii) deduct the amounts from any credit you may have against PayPal account in the same currency as or any future payments that you receive, if you have a Personal Account or a Premier Account. If the original transaction. If your PayPal balance for transaction was in a particular currency is insufficient to cover the amount of a refund or reversalother than Brazilian Reais, PayPal will engage a financial institution to perform a currency conversion in order to refund or reverse the transaction. PayPal’s The transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, we will refund or reverse the full amount of that payment may be calculated transaction in that currencyBrazilian Reais, using the transaction exchange rate (including our currency conversion fee) that applies applicable at the time the refund or reversal is processed. If your PayPal balance doesn’t cover the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, this will result in a negative PayPal balance. A negative PayPal balance represents an amount that In case you owe to us, and, in this situation, us any amount you must immediately add funds to your PayPal balance Balance Business Account to resolve eliminate it. If you don’thave a Personal Account or a Premier Account and you owe Paypal any amounts, you must reimburse PayPal through an alternative method. If you do not do so, PayPal may: • engage in collection efforts to recover such amounts from you, including but not limited to, include your name in the register of credit protection entities, instruct a collection agency to recover the amount due from youand/or initiate legal proceedings; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback chargeback fee or Dispute dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If the balance of your PayPal balance account for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s 's transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll 'll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Buyer Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection programProtection. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s 's bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement agreement, PayPal's Acceptable Use Policy or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that the payment sent to you may be calculated in that currency, using the PayPal's transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If To the extent permitted by law, if the balance of your PayPal balance doesn’t account is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative balance in your PayPal balanceaccount. A Any negative balance in your PayPal balance account represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance account to resolve eliminate it. If you don’tdo not do so, PayPal may: • recover any amounts due to PayPal by debiting the balance of your PayPal account; • engage in collection efforts to recover the amount due such amounts from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities Activities, Holds & Other Actions We May Take. Dispute fees PayPal will charge a Dispute fee to sellers for facilitating the online dispute resolution process for transactions that are processed either through a buyer’s PayPal account or through a PayPal guest checkout. The Dispute fee applies when the buyer pursues a claim directly with PayPal, a chargeback with their card issuer, or a reversal with their bank. The Dispute fee will be charged at either the Standard Dispute fee rate or the High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. The Dispute fee amount will be determined when the dispute is created. The fee is based on the ratio of the total transaction amount of all Item Not Received and HoldsSignificantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for the month of September, your disputes ratio will be calculated by considering your total claims to sales ratio over June, July and August. The claims ratio for September will determine the dispute fee for all claims filed in October. If your Disputes Ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favour by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide a remediation plan which includes an explanation of the cause of the increased dispute rate, the actions taken to reduce disputes, and the timelines for those actions. If you engage in a Restricted Activity, PayPal may charge the High Volume Dispute fees for all current and future disputes irrespective of your dispute ratio or sales volumes given PayPal’s increased involvement as a result of such Restricted Activity. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your dispute ratio. Chargeback fees For transactions that are not processed either through a buyer’s PayPal account or through a guest checkout, and where the buyer pursues a chargeback for the transaction with their card issuer, PayPal will charge you a chargeback fee for facilitating the chargeback process. This fee will apply regardless of whether the buyer is successful in pursuing the chargeback with the card issuer. The applicable chargeback fee will be deducted from your PayPal account. The chargeback fee is the amount specified on the Chargeback Fees table in the currency of the original transaction. If the transaction was in a currency not listed in the Chargeback fee table, the fee charged will be in your primary holding currency. If a buyer files a chargeback, the card issuer, not PayPal, will determine who wins the chargeback. Impact of various Buyer Protection processes on sellers You should read and understand PayPal's Buyer Protection program and if you sell goods and services to and receive payments from buyers with PayPal accounts in countries/regions other than your own, you should also be familiar with PayPal's Buyer Protection available to buyers in each of those countries/regions. Buyers' rights under these programs may impact you as a seller. You can find this information for PayPal's programs on the Legal Agreements page by selecting your buyer's location at the top of the page and referring to the applicable user agreement for that geography. If you lose a claim under PayPal's Buyer Protection program in any country/region: • You will be required to reimburse PayPal for your liability. • Your liability will include the full purchase price of the item plus the original shipping cost (and in some cases you may not receive the item back), and the PayPal fees that you were charged for the transaction. This applies when you are the primary seller or a secondary seller of goods or services. For example, event ticketing agents, or online travel agents will forfeit the full purchase amount paid by the buyer. In some cases you may not receive the item back. • The Buyer Protection claim will only be considered fully resolved if: o the refund to a buyer is processed through PayPal, or o you provide evidence acceptable to PayPal, in its sole discretion, that the buyer agreed to the alternative resolution provided. • You will not receive a refund of the PayPal fees that you paid in connection with the sale. • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. • If the claim was that the item received was Significantly Not as Described and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback chargeback fee or Dispute dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s 's transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll 'll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Buyer Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection programProtection. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s 's bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement agreement, PayPal's Acceptable Use Policy or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that the payment sent to you may be calculated in that currency, using the PayPal's transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If To the extent permitted by law, if your PayPal balance doesn’t is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative PayPal balance. A Any negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve eliminate it. If you don’tdo not do so, PayPal may: • recover any amounts due to PayPal by debiting your balance; • engage in collection efforts to recover the amount due such amounts from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds. Dispute fees PayPal will charge a Dispute fee to sellers for facilitating the online dispute resolution process for transactions that are processed either through a buyer’s PayPal account or through a PayPal guest checkout. The Dispute fee applies when the buyer pursues a claim directly with PayPal, a chargeback with their card issuer, or a reversal with their bank. The Dispute fee will be charged at either the Standard Dispute fee rate or the High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. The Dispute fee amount will be determined when the dispute is created. The fee is based on the ratio of the total transaction amount of all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for the month of September, your disputes ratio will be calculated by considering your total claims to sales ratio over June, July and August. The claims ratio for September will determine the dispute fee for all claims filed in October. If your Disputes Ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favour by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide a remediation plan which includes an explanation of the cause of the increased dispute rate, the actions taken to reduce disputes, and the timelines for those actions. If you engage in a Restricted Activity, PayPal may charge the High Volume Dispute fees for all current and future disputes irrespective of your dispute ratio or sales volumes given PayPal’s increased involvement as a result of such Restricted Activity. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your dispute ratio. Chargeback fees For transactions that are not processed either through a buyer’s PayPal account or through a guest checkout, and where the buyer pursues a chargeback for the transaction with their card issuer, PayPal will not charge you a chargeback fee for facilitating the chargeback process. This fee will apply regardless of whether the buyer is successful in pursuing the chargeback with the card issuer. The applicable chargeback fee will be deducted from your PayPal account. The chargeback fee is the amount specified on the Chargeback Fees table in the currency of the original transaction. If the transaction was in a currency not listed in the Chargeback fee table, the fee charged will be in your primary holding currency. If a buyer files a chargeback, the card issuer, not PayPal, will determine who wins the chargeback. Impact of various Buyer Protection processes on sellers You should read and understand PayPal's Buyer Protection program and if you sell goods and services to and receive payments from buyers with PayPal accounts in countries/regions other than your own, you should also be familiar with PayPal's Buyer Protection available to buyers in each of those countries/regions. Buyers' rights under these programs may impact you as a seller. You can find this information for PayPal's programs on the Legal Agreements page by selecting your buyer's location at the top of the page and referring to the applicable user agreement for that geography. If you lose a claim under PayPal's Buyer Protection program in any country/region: • You will be required to reimburse PayPal for your liability. • Your liability will include the full purchase price of the item plus the original shipping cost (and in some cases you may not receive the item back), and the PayPal fees that you were charged for the transaction. This applies when you are the primary seller or a secondary seller of goods or services. For example, event ticketing agents, or online travel agents will forfeit the full purchase amount paid by the buyer. In some cases you may not receive the item back. • The Buyer Protection claim will only be considered fully resolved if: o the refund to a buyer is processed through PayPal, or o you provide evidence acceptable to PayPal, in its sole discretion, that the buyer agreed to the alternative resolution provided. • You will not receive a refund of the PayPal fees that you paid in connection with the sale. • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. • If the claim was that the item received was Significantly Not as Described and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback chargeback fee or Dispute feedescribed below). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If the funds in your PayPal balance account for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transactionpayment for good or services, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Buyer Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's PayPal Seller Protection programProtection. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that the payment sent to you may be calculated in that currency, using the PayPal’s transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If your PayPal balance doesn’t is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative PayPal balance. A Any negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve eliminate it. If you don’tdo not do so, PayPal may: • engage in collection efforts to recover the amount due such amounts from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds. Chargeback fees If you receive a debit or credit card-funded payment through your PayPal account and the buyer pursues a chargeback for the transaction with their card issuer, then PayPal will not assess you with a chargeback fee if the transaction is eligible for PayPal Seller Protection. However, if the transaction is ineligible for PayPal's Seller Protection, PayPal will assess you with a chargeback fee (for facilitating the chargeback process) regardless of whether the buyer is successful in pursuing the chargeback with the card issuer. The applicable chargeback fee will be deducted from your PayPal account. The chargeback fee is applied as specified in the Chargeback fee table and will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Chargeback fee table the fee charged will be in your primary holding currency. Reversals If you receive a payment in your account, you owe us the full amount of the payment and our losses arising from processing the payment (including any Chargeback fee). This can include our liability (including any fees, charges and penalties) towards any third party (including the payer and the payer’s funding source provider) Impact of various Buyer Protection processes on sellers You should read and understand PayPal’s Buyer Protection program and if you sell goods and services to buyers with PayPal accounts in countries other than your own, you should also be familiar with the Buyer Protection available to buyers in each of those countries. Buyers’ rights under these programs may impact you as a seller. You can find this information for PayPal’s programs on the Legal Agreements page by selecting your buyer’s location at the top of the page and referring to the applicable user agreement for that geography. If you lose a claim under PayPal’s Buyer Protection program in any country: • You must forfeit the full purchase price of the item plus the original shipping cost. This applies when you are the primary seller or a secondary seller of goods or services. For example, event ticketing agents, or online travel agents will forfeit the full purchase amount paid by the buyer. In some cases you may not receive the item back. • The Purchase Protection claim will only be considered fully resolved if: o the refund to a buyer is processed through PayPal or Venmo, as applicable, or o you provide evidence acceptable to PayPal, in its sole discretion, that the buyer agreed to the alternative resolution provided. • You will not receive a refund of the PayPal fees that you paid in connection with the sale. • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. • If the claim was that the item received was “Significantly Not as Described” and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee Fee or Dispute feeFee described below). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as balance. If the original transaction. If your PayPal balance for transaction was in a particular currency is insufficient to cover the amount of a refund or reversalother than Brazilian Reais, PayPal will engage a financial institution to perform a currency conversion in order to refund or reverse the transaction. PayPal’s The transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transactionpayment for goods or services (partially or fully), we’ll retain there are no fees to make the refund, but the fees you originally paid as set out on our Fees pagethe seller will not be returned to you. The amount of the refunded payment will be deducted from your PayPal account. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • eBay decides against you under its money back guarantee program (and you haven’t opted out). • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, we will refund or reverse the full amount of that payment may be calculated transaction from your PayPal account balance in that currencyBrazilian Reais, using the transaction exchange rate (including our currency conversion fee) that applies applicable at the time the refund or reversal is processed. If your PayPal balance doesn’t is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative PayPal balance. A Any negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve eliminate it. If you don’tdo not do so, PayPal may: • engage in collection efforts to recover such amounts from you, including but not limited to, include your name in the register of credit protection entities, instruct a collection agency to recover the amount due from youand/or initiate legal proceedings; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee or Dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that payment may be calculated in that currency, using the transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If your PayPal balance doesn’t cover the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, this will result in a negative PayPal balance. A negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve it. If you don’t, PayPal may: • engage in collection efforts to recover the amount due from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.or

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee or Dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that payment may be calculated in that currency, using the transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If your PayPal balance doesn’t cover the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, this will result in a negative PayPal balance. A negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve it. If you don’t, PayPal may: • engage in collection efforts to recover the amount due from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.under

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback chargeback fee or Dispute dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If your PayPal balance for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s 's transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll 'll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Buyer Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection programProtection. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • eBay decides against you under its money back guarantee program (and you haven't opted out). • Our investigation of a bank reversal made by a buyer or the buyer’s 's bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement agreement, PayPal's Acceptable Use Policy or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that the payment sent to you may be calculated in that currency, using the PayPal's transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If To the extent permitted by law, if your PayPal balance doesn’t is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative PayPal balance. A Any negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve eliminate it. If you don’tdo not do so, PayPal may: • recover any amounts due to PayPal by debiting your balance; • engage in collection efforts to recover the amount due such amounts from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds. Dispute fees PayPal will charge a Dispute fee to sellers for facilitating the online dispute resolution process for transactions that are processed either through a buyer’s PayPal account or through a PayPal guest checkout. The Dispute fee applies when the buyer pursues a claim directly with PayPal, a chargeback with their card issuer, or a reversal with their bank. The Dispute fee will be charged at either the Standard Dispute fee rate or the High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. The Dispute fee amount will be determined when the dispute is created. The fee is based on the ratio of the total transaction amount of all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for the month of September, your disputes ratio will be calculated by considering your total claims to sales ratio over June, July and August. The claims ratio for September will determine the dispute fee for all claims filed in October. If your Disputes Ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback fee Fee or Dispute feeFee described below). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as balance. If the original transaction. If your PayPal balance for transaction was in a particular currency is insufficient to cover the amount of a refund or reversalother than Brazilian Reais, PayPal will engage a financial institution to perform a currency conversion in order to refund or reverse the transaction. PayPal’s The transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection program. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, we will refund or reverse the full amount of that payment may be calculated transaction from your PayPal account balance in that currencyBrazilian Reais, using the transaction exchange rate (including our currency conversion fee) that applies applicable at the time the refund or reversal is processed. If your PayPal balance doesn’t is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative PayPal balance. A Any negative PayPal balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance to resolve eliminate it. If you don’tdo not do so, PayPal may: • engage in collection efforts to recover such amounts from you, including but not limited to, include your name in the register of credit protection entities, instruct a collection agency to recover the amount due from youand/or initiate legal proceedings; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds.

Reversals and Chargebacks. General information If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable Chargeback chargeback fee or Dispute dispute fee). Whenever a transaction is refunded or otherwise reversed, PayPal will refund or reverse the transaction from your PayPal account in the same currency as the original transaction. If the balance of your PayPal balance account for a particular currency is insufficient to cover the amount of a refund or reversal, PayPal will perform a currency conversion in order to refund or reverse the transaction. PayPal’s 's transaction exchange rate (including our currency conversion fee) at the time the refund or reversal is processed will be used. If you refund a transaction, we’ll 'll retain the fees you paid as set out on our Fees page. Payments that are invalidated and reversed Payments to you may be invalidated and reversed by PayPal if: • You lose a PayPal Purchase Buyer Protection claim submitted to us by a buyer, including as a result of your failure to respond in a timely manner. • Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for PayPal's Seller Protection programProtection. The card issuer, not PayPal, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction. • You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required. • Our investigation of a bank reversal made by a buyer or the buyer’s 's bank finds that the transaction was fraudulent. • PayPal sent the payment to you in error. • The payment was unauthorized. • You received the payment for activities that violated this user agreement agreement, PayPal's Acceptable Use Policy or any other agreement between you and PayPal. When you receive a payment, you are liable to PayPal for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that the payment sent to you may be calculated in that currency, using the PayPal's transaction exchange rate (including our currency conversion fee) that applies at the time the refund or reversal is processed. If To the extent permitted by law, if the balance of your PayPal balance doesn’t account is insufficient to cover your liability for the payment amount due plus the fees, we may use any of the payment methods linked to your PayPal account to cover the amount due. If the payment methods linked to your PayPal account don’t cover the amount due, then this will result in a negative balance in your PayPal balanceaccount. A Any negative balance in your PayPal balance account represents an amount that you owe to us, and, in this situation, you must immediately add funds to your PayPal balance account to resolve eliminate it. If you don’tdo not do so, PayPal may: • recover any amounts due to PayPal by debiting the balance of your PayPal account; • engage in collection efforts to recover the amount due such amounts from you; • take any and all action as outlined under Amounts owed to PayPal; or • place a limitation or take other action on your PayPal account as outlined under Restricted Activities and Holds. Dispute fees PayPal will charge a Dispute fee to sellers for facilitating the online dispute resolution process for transactions that are processed either through a buyer’s PayPal account or through a PayPal guest checkout. The Dispute fee applies when the buyer pursues a claim directly with PayPal, a chargeback with their card issuer, or a reversal with their bank. The Dispute fee will be charged at either the Standard Dispute fee rate or the High Volume Dispute fee rate. The Dispute fee will be charged in the currency which you selected for the original transaction listing. If the transaction was in a currency not listed in the Dispute fee table, the fee charged will be in your primary holding currency. The Dispute fee will be deducted from your PayPal account after the claim is decided. The Dispute fee amount will be determined when the dispute is created. The fee is based on the ratio of the total transaction amount of all Item Not Received and Significantly Not as Described claims you receive compared to the total amount of your sales for the previous three calendar months. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer’s card issuer or bank. Your total claims do not include claims for Unauthorized Transactions. For example, for the month of September, your disputes ratio will be calculated by considering your total claims to sales ratio over June, July and August. The claims ratio for September will determine the dispute fee for all claims filed in October. If your Disputes Ratio is 1.5% or more and you had more than 100 sales transactions in the previous three full calendar months, you will be charged the High Volume Dispute fee for each dispute. Otherwise, you will be charged the Standard Dispute fee for each dispute. You will not be charged a Standard Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center that are not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. • Deemed by PayPal in its sole discretion to have met all the requirements under PayPal’s Seller Protection program. • Claims with a transaction value that is less than twice the amount of a Standard Dispute fee. • Decided in your favour by PayPal or your issuer. You will not be charged a High Volume Dispute fee for disputes that are: • Inquiries in PayPal’s Resolution Center and not escalated to a claim with PayPal. • Resolved directly between you and the buyer and not escalated to a claim with PayPal. • Filed by the buyer directly with PayPal as an Unauthorized Transaction. Sellers charged High Volume Dispute fees may be required to provide a remediation plan which includes an explanation of the cause of the increased dispute rate, the actions taken to reduce disputes, and the timelines for those actions. If you engage in a Restricted Activity, PayPal may charge the High Volume Dispute fees for all current and future disputes irrespective of your dispute ratio or sales volumes given PayPal’s increased involvement as a result of such Restricted Activity. Disputes listed above may be excluded from being charged a Standard Dispute fee or a High Volume Dispute fee, but the claim itself may still be included in the overall calculation of your dispute ratio. Chargeback fees For transactions that are not processed either through a buyer’s PayPal account or through a guest checkout, and where the buyer pursues a chargeback for the transaction with their card issuer, PayPal will charge you a chargeback fee for facilitating the chargeback process. This fee will apply regardless of whether the buyer is successful in pursuing the chargeback with the card issuer. The applicable chargeback fee will be deducted from your PayPal account. The chargeback fee is the amount specified on the Chargeback Fees table in the currency of the original transaction. If the transaction was in a currency not listed in the Chargeback fee table, the fee charged will be in your primary holding currency. If a buyer files a chargeback, the card issuer, not PayPal, will determine who wins the chargeback. Impact of various Buyer Protection processes on sellers You should read and understand PayPal's Buyer Protection program and if you sell goods and services to and receive payments from buyers with PayPal accounts in countries/regions other than your own, you should also be familiar with PayPal's Buyer Protection available to buyers in each of those countries/regions. Buyers' rights under these programs may impact you as a seller. You can find this information for PayPal's programs on the Legal Agreements page by selecting your buyer's location at the top of the page and referring to the applicable user agreement for that geography. If you lose a claim under PayPal's Buyer Protection program in any country/region: • You will be required to reimburse PayPal for your liability. • Your liability will include the full purchase price of the item plus the original shipping cost (and in some cases you may not receive the item back), and the PayPal fees that you were charged for the transaction. This applies when you are the primary seller or a secondary seller of goods or services. For example, event ticketing agents, or online travel agents will forfeit the full purchase amount paid by the buyer. In some cases you may not receive the item back. • The Buyer Protection claim will only be considered fully resolved if: o the refund to a buyer is processed through PayPal, or o you provide evidence acceptable to PayPal, in its sole discretion, that the buyer agreed to the alternative resolution provided. • You will not receive a refund of the PayPal fees that you paid in connection with the sale. • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. • If the claim was that the item received was Significantly Not as Described and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back.