Common use of Reviewing a bill Clause in Contracts

Reviewing a bill. If you have a query about your bill and you ask us to review the bill, then we will review it. In the meantime, you must pay to us the balance of the bill that is not being queried or an amount equal to the average amount of your bills over the previous 12 months (excluding the bill that you are querying), whichever is less. If you have any other bills that are due, then you must also pay those bills by the due dates. If in accordance with clause 4.16 of the Gas Customer Code (where applicable), you request us to review your bill, then we will review your bill and inform you of the outcome of the review as soon as we can and no later than 20 business days from the date we are taken to receive your request for us to review your bill. If after a review of your bill: (a) we are satisfied the bill is correct, we: (1) may require you to pay the unpaid amount; and (2) will advise you that you can ask us to arrange a meter test; and (3) will advise you of our customer complaints policy and any external complaints handling processes; or (b) we are satisfied the bill is incorrect, we will adjust the bill for any undercharging or overcharging (clause 7.2 explains how we do this).

Reviewing a bill. If you have a query about your bill and you ask us to review the bill, then we will review it. In the meantime, you must pay to us the balance of the bill that is not being queried or an amount equal to the average amount of your bills at the premises over the previous 12 months (excluding the bill that you are querying), whichever is less. If you have any other bills that are due, then you must also pay those bills by the due dates. If in accordance with clause 4.16 27(1) of the Gas Customer Code code of conduct (where applicable), applicable to you) you request us to review your bill, then we will review your bill and inform you of the outcome of the review as soon as we can and no later than 20 business days from the date we are taken to receive your request for us to review your bill. If after a review of your bill: (a) we are satisfied the bill is correct, we: (1) may require you to pay the unpaid amount; and (2) will advise you that you can ask us to arrange a meter test; and (3) will advise you of our customer complaints policy and any external complaints handling processes; or (b) we are satisfied the bill is incorrect, we will adjust the bill for any undercharging or overcharging (clause 7.2 explains how we do this).

Reviewing a bill. If you have a query about your bill and you ask us to review the bill, then we will review it. In the meantime, you must pay to us the balance of the bill that is not being queried or an amount equal to the average amount of your bills over the previous 12 months (excluding the bill that you are querying), whichever is less. If you have any other bills that are due, then you must also pay those bills by the due dates. If in accordance with clause 4.16 of the Gas Customer Code code of conduct (where applicable), applicable to you) you request us to review your bill, then we will review your bill and inform you of the outcome of the review as soon as we can and no later than 20 business days from the date we are taken to receive your request for us to review your bill. If after a review of your bill: (a) we are satisfied the bill is correct, we: (1) may require you to pay the unpaid amount; and (2) will advise you that you can ask us to arrange a meter test; anda (3) will advise you of our customer complaints policy and any external complaints handling processes; or. (b) we are satisfied the bill is incorrect, we will adjust the bill for any undercharging or overcharging (clause 7.2 explains how we do this).

Reviewing a bill. If you have a query about your bill and you ask us to review the bill, then we will review it. In the meantime, you must pay to us the balance of the bill that is not being queried or an amount equal to the average amount of your bills at the premises over the previous 12 months (excluding the bill that you are querying), whichever is less. If you have any other bills that are due, then you must also pay those bills by the due dates. If in accordance with clause 4.16 of the Gas Customer Code code of conduct (where applicable), applicable to you) you request us to review your bill, then we will review your bill and inform you of the outcome of the review as soon as we can and no later than 20 business days from the date we are taken to receive your request for us to review your bill. If after a review of your bill: (a) we are satisfied the bill is correct, we: (1) may require you to pay the unpaid amount; and (2) will advise you that you can ask us to arrange a meter test; and (3) will advise you of our customer complaints policy and any external complaints handling processes; or (b) we are satisfied the bill is incorrect, we will adjust the bill for any undercharging or overcharging (clause 7.2 explains how we do this).