Payment difficulties. 15.1 If you are experiencing payment difficulty, we will provide you with information about:
(a) Our flexible payment arrangements;
(b) Our residential customer hardship policy;
(c) Government concessions; and
(d) Independent financial and other relevant counselling services.
Payment difficulties. If you can’t pay your bill or are experiencing financial hardship, let us know as soon as possible. We have a range of payment plans and other options that might help. We may also be able to give you information about government support. See our website or call us for more information about how we deal with financial hardship.
Payment difficulties. You must contact Libre immediately if You foresee any delay or difficulty in making Your Monthly Fees or Maintenance Fees. Libre may be more willing to work with You on alternative payment terms if You communicate Your issues in advance, without waiver of any rights.
Payment difficulties. If You are having difficulty paying your bill, please contact Us as soon as possible to discuss alternative options.
Payment difficulties. 18.1 If you have difficulties paying your xxxx, you should contact us as soon as possible so that we can provide you with information about assistance, including access to our customer hardship program (for residential customers) or payment extensions or instalment plans (for business customers). Small Customer Market Retail Terms & Conditions
Payment difficulties. 7.1 Information about what to do if you are having difficulty paying the Charges can be found on the
7.2 Before or after the start of the Contract, we may assess Your circumstances, including by checking Your credit score.
7.3 If We are concerned about Your ability to pay the Charges, We may (in compliance with Our Licence):
(a) require You to pay a reasonable deposit as security for payment of Our bills (if a non- prepayment customer); (b) install a pre-payment Meter at the Property; and/or(c) change the Charges or the Payment Method which apply to You.
7.4 If You do not pay the Charges when they are due, We may (in compliance with Our Licence):
(a) charge interest at the Bank of England base rate plus 3 percentage points;(b) take any of the steps set out in Section 7.3;(c) ask debt collection agencies to act on Our behalf;(d) take legal action against You; and/or(e) cut-off the supply of Energy to the Property.
7.5 If We install a pre-payment Meter We will not charge You for the cost of this but We can, at Our discretion, charge You for any additional reasonable costs incurred, for example if We have to obtain a warrant or employ the services of a locksmith to gain entry to the Property and the Charges You pay via the pre-payment Meter for the Energy supplied may be higher than You would otherwise have had to pay.
7.6 Title in any deposit You pay Us will vest in Us, but We will pay You an equal amount after a period of 6 months provided that You do not miss any payments during that time (subject to any amounts deducted by Us in settlement of outstanding Charges).
7.7 All first Direct Debit payments shall be taken upon the Supply Start Date or a few days after.
Payment difficulties. 17.1 If you have difficulties paying your bill, you should contact us as soon as possible so that we can provide you with information about assistance, including access to our customer hardship program (for residential customers) or payment extensions or instalment plans (for business customers).
Payment difficulties. (a) You must let us know, by telephone or in writing, if you are having trouble paying your bill by the Due Date or if you require payment assistance.
(b) We will provide you with payment assistance as required under the Energy Laws. This may include giving you information about government and non-government rebates, concessions or relief schemes and the payment plans and instalment arrangements.
(c) If you are a Residential Customer additional information on financial assistance that may be available to you can be found in our hardship policy on our website: xxxxxxxxxxx.xxx.xx/ energyassistance.
Payment difficulties. If you are unable to pay a xxxx by the Due Date, you must contact us to discuss payments options. Where you are a Small Customer we will offer you a range of options consistent with the Gas Retail Code.
Payment difficulties. If you are experiencing financial hardship we will provide you with information about the WSC Credit Control schemes available to assist you. All reasonable effort will be taken by us to provide assistance to you. In such cases you have the right to be treated sensitively on a case-by- case basis by us, be informed about alternative payment arrangements and negotiate an amount to pay us on an agreed instalment plan that is acceptable to both parties.
