Common use of RSA’s Obligations Clause in Contracts

RSA’s Obligations. Prior to receiving Custom Application Support, a Customer must have executed and have paid all fees outstanding under the Maintenance Agreement. So long as this CAS Agreement and the Maintenance Agreement remain in effect, RSA shall provide the following services to Customer under the Custom Application Support program: (a) Provide telephone consultation to Customer with respect to the custom software during the hours in which Customer receives support under the Maintenance Agreement. Calls for Custom Application Support should be directed to the applicable technical support centers listed at the following link: xxxxx://xxxxxxxxx.xxx.xxx/docs/DOC-1294. (b) Provide initial response within four (4) hours of Customer’s report of all S1 Bugs. (c) Isolate and verify S1 Bugs; and correct such S1 Bugs to the extent determined necessary by RSA. In addition to the services described above, at the election of Customer, RSA may provide additional support on a separate time and materials basis to address and develop Enhancements and fixes for non S1 Bugs.

RSA’s Obligations. Prior to receiving Custom Application Support, a Customer must have executed and have paid all fees outstanding under the Maintenance Agreement. So long as this CAS Agreement Exhibit and the Maintenance Agreement remain in effect, RSA shall provide the following services to Customer under the Custom Application Support program: (a) Provide telephone consultation to Customer with respect to the custom software during the hours in which Customer receives support under the Maintenance Agreement. Calls for Custom Application Support should be directed to the applicable technical support centers listed at the following link: xxxxx://xxxxxxxxx.xxx.xxx/docs/DOC-1294.xxxxx://xxx.xxx.xxx/support/ (b) Provide initial response within four (4) hours of Customer’s report of all S1 Bugs. (c) Isolate and verify S1 Bugs; and correct such S1 Bugs to the extent determined necessary by RSA. In addition to the services described above, at the election of Customer, RSA may provide additional support on a separate time and materials basis to address and develop Enhancements and fixes for non S1 Bugs.

RSA’s Obligations. Prior to receiving Custom Application Support, a Customer must have executed and have paid all fees outstanding under the Maintenance Agreement. So long as this CAS Agreement Exhibit and the Maintenance Agreement remain in effect, RSA shall provide the following services to Customer under the Custom Application Support program: (a) Provide telephone consultation to Customer with respect to the custom software during the hours in which Customer receives support under the Maintenance Agreement. Calls for Custom Application Support should be directed to the applicable technical support centers listed at the following link: xxxxx://xxxxxxxxx.xxx.xxx/docs/DOC-1294.xxxxx://xxx.xxx.xxx/en-us/services/rsa-product-and-customer-support (b) Provide initial response within four (4) hours of Customer’s report of all S1 Bugs. (c) Isolate and verify S1 Bugs; and correct such S1 Bugs to the extent determined necessary by RSA. In addition to the services described above, at the election of Customer, RSA may provide additional support on a separate time and materials basis to address and develop Enhancements and fixes for non S1 Bugs.