Common use of Satisfaction Survey Results Reporting to the LHIN Clause in Contracts

Satisfaction Survey Results Reporting to the LHIN. Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of at least:  Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction  Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*: o “If you needed to be treated again, would you choose to come back to this organization/facility?”; o “Would you recommend this organization/facility to your friends and family?”; or o “Overall, how would you rate the care and services you received at this organization/facility?” * actual wording and definitions of “positive” may vary slightly based on survey design. Schedule E – Form of Compliance Declaration DECLARATION OF COMPLIANCE Issued pursuant to the Long Term Care Service Accountability Agreement

Satisfaction Survey Results Reporting to the LHIN. Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of at least:  ● Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction  ● Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*: o “If you needed to be treated again, would you choose to come back to this organization/facility?”; o “Would you recommend this organization/facility to your friends and family?”; or o “Overall, how would you rate the care and services you received at this organization/facility?” * actual wording and definitions of “positive” may vary slightly based on survey design. Schedule E – Form of Compliance Declaration DECLARATION OF COMPLIANCE Issued pursuant to the Long Term Care Service Accountability Agreement.

Satisfaction Survey Results Reporting to the LHIN. Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of at least:  • Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction  • Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*: o “If you needed to be treated again, would you choose to come back to this organization/facility?”; o “Would you recommend this organization/facility to your friends and family?”; or o “Overall, how would you rate the care and services you received at this organization/facility?” * actual wording and definitions of “positive” may vary slightly based on survey design. Schedule E – Form of Compliance Declaration DECLARATION OF COMPLIANCE Issued pursuant to the Long Term Care Service Accountability Agreement.