Common use of Satisfaction Survey Results Reporting to the LHIN Clause in Contracts

Satisfaction Survey Results Reporting to the LHIN. All NSM LHIN funded Health Service Providers (HSP) are required to provide a report annually to the LHIN outlining the efforts made to collect information on the experience of persons receiving services from the organization and/or to solicit views about the quality of care provided by the HSP. If the Health Service Provider is mandated under regulations in the Excellent Care for All Act, 2010 or Ministry of Health and Long-Term Care directive to conduct annual satisfaction surveys, the Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of, at minimum: • Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction • Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*. o “If you needed to be treated again, would you choose to come back to this organization/facility?”- o “Would you recommend this organization/facility to your friends and family?”- or o “Overall, how would you rate the care and services you received at this organization/facility?” * actual wording and definitions of “positive” may vary slightly based on survey design/ Reporting is due to the NSM LHIN by April 30 annually.

Satisfaction Survey Results Reporting to the LHIN. All NSM LHIN funded Health Service Providers (HSP) are required to provide a report annually to the LHIN outlining the efforts made to collect information on the experience of persons receiving services from the organization and/or to solicit views about the quality of care provided by the HSP. If the Health Service Provider is mandated under regulations in the Excellent Care for All Act, 2010 or Ministry of Health and Long-Term Care directive to conduct annual satisfaction surveys, the Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of, at minimum: • Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction • Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*. : o “If you needed to be treated again, would you choose to come back to this organization/facility?”- facility?”; o “Would you recommend this organization/facility to your friends and family?”- family?”; or o “Overall, how would you rate the care and services you received at this organization/facility?” * actual wording and definitions of “positive” may vary slightly based on survey design/ design. Reporting is due to the NSM LHIN by April 30 annually.30, 2018. Schedule C – Reporting Requirements

Satisfaction Survey Results Reporting to the LHIN. All NSM LHIN funded Health Service Providers (HSP) are required to provide a report annually to the LHIN outlining the efforts made to collect information on the experience of persons receiving services from the organization and/or to solicit views about the quality of care provided by the HSP. If the Health Service Provider is mandated under regulations in the Excellent Care for All Act, 2010 or Ministry of Health and Long-Term Care directive to conduct annual satisfaction surveys, the Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of, at minimum: • Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction • Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*. : o “If you needed to be treated again, would you choose to come back to this organization/facility?”- facility?”; o “Would you recommend this organization/facility to your friends and family?”- family?”; or o “Overall, how would you rate the care and services you received at this organization/facility?” * actual wording and definitions of “positive” may vary slightly based on survey design/ Reporting is due to the NSM LHIN by April 30 annually.”

Satisfaction Survey Results Reporting to the LHIN. All NSM LHIN funded Health Service Providers (HSP) HSPs are required to provide a report annually to the LHIN outlining the efforts made to collect information on the experience of persons receiving services from the organization and/or to solicit views about the quality of care provided by the HSP. If the Health Service Provider HSP is mandated under regulations in the Excellent Care for All Act, 2010 or Ministry of Health and Long-Term Care directive to conduct annual satisfaction surveys, the Health Service Providers will provide the LHIN with an annual summary of satisfaction survey results. The summary will include the reporting of, at minimum: • Total Number of Patients/Clients/Family Members surveyed for Client Satisfaction Satisfaction; and, • Total Number of Patients/Clients/Family Members responding positively in response to one of the following questions*. : o “If you needed to be treated again, would you choose to come back to this organization/facility?”- facility?”; o “Would you recommend this organization/facility to your friends and family?”- or family?”; or, o “Overall, how would you rate the care and services you received at this organization/facility?” ”. * actual wording and definitions of “"positive” ' may vary slightly based on survey design/ design. Reporting is due to the NSM LHIN by April June 30 annually.