Common use of Scope of Support; Professional Services Clause in Contracts

Scope of Support; Professional Services. Support Services consist of (i) Technical Support regarding the installation and use of the Software modules purchased by Licensee, and (ii) periodic delivery of Updates and Upgrades to such purchased Software when QualiSystems makes such generally available to its licensees. Support Services consist of QualiSystems using reasonable commercial efforts to repair bugs or errors which cause the Software not to materially conform to the Documentation. Support Services are provided for the then-current version of the Software and the immediately previous version but in any case for not more than 24 months past the release of such current version. Telephone support shall only be available during QualiSystems’ regular business hours (excluding holidays). Support Services cover only the Software and not the Operating Environment. Licensee is responsible for obtaining and receiving support for the Operating Environment. If implementation services are required due to any incompatibility between Licensee’s Operating Environment and the Software and if Licensee requests QualiSystems to perform, and QualiSystems agrees to provide, Professional Services with respect to such issues, these Services shall be provided by QualiSystems for additional fees in accordance with QualiSystems’ then current price list and then current terms, which will be attached as Schedule 2.