Common use of Scope of these terms Clause in Contracts

Scope of these terms. Subject to the terms contained herein, eLabNext addresses: a) All services provided to You pursuant to the delivery of Service as specified in the End User License Agreement (XXXX) b) Handling of Incidents which may arise from Your use of eLabNext Software Products c) Commitment on Service Availability for Cloud and Private Cloud installations eLabNext shall not have any obligation to provide Support Services with respect to any: a) First Level Support for non-Authorized Contacts b) Adaptations, configurations or modifications of the eLabNext Software made by You or any third party using eLabNext Developer including API or SDK. c) Marketplace Add-ons made by parties other than eLabNext d) Customizations or Add-ons made by eLabNext for You, unless listed to Your order e) Enhancement Requests f) Use of eLabNext Software on browsers other than the latest version for Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. g) Any items excluded pursuant to Article 6. eLabNext shall have no obligation to provide You with Support Services for an On-Premises installation under the following conditions: a) If there is any deviation from the recommended infrastructure for On-Premises installations that You host and maintain. b) For any technical issues related to the hardware, operating system, and network configurations, including firewall and DNS settings, that are used. eLabNext may offer additional Advanced Support to help resolve issues that fall outside the scope of the Support Services. Any engagement of Advanced Support shall be provided under a separate order and shall be subject to the Agreement, eLabNext then-current fees, and applicable terms.

Scope of these terms. Subject to the terms contained herein, eLabNext addresses: a) All services provided to You pursuant to the delivery of Service as specified in the End User License Agreement (XXXX)Agreement b) Handling of Incidents which may arise from Your use of eLabNext Software Products c) Commitment on Service Availability for Cloud and Private Cloud installations eLabNext shall not have any obligation to provide Support Services with respect to any: a) First Level Support for non-Authorized Contacts b) Adaptations, configurations or modifications of the eLabNext Software made by You or any third party using eLabNext Developer including API or SDK. c) Marketplace Add-ons made by parties other than eLabNext d) Customizations or Add-ons made by eLabNext for You, unless listed to Your order e) Enhancement Requests f) Use of eLabNext Software on browsers other than the latest version for up to date versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. g) Any items excluded pursuant to Article 6. eLabNext shall have no obligation to provide You with Support Services for an On-Premises installation under the following conditions: a) If there is any deviation from the recommended infrastructure for On-Premises installations that You host and maintain. b) For any technical issues related to the hardware, operating system, and network configurations, including firewall and DNS settings, that are used. eLabNext may offer additional Advanced Support to help resolve issues that fall outside the scope of the Support Services. Any engagement of Advanced Support shall be provided under a separate order and shall be subject to the Agreement, eLabNext then-current fees, and applicable terms.